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Thanks for writing in and for being a valuable Flipkart Plus member.
We'd like to let you know that we tried to get in touch with you on '7697180545' and '7987282234'to talk to you about your concern but could not reach you.
We understand your concern about your order 'OD116251959921702000' and we're sorry to hear that you're facing an issue with your 'Aqua Fresh Epic Model 15 L RO + UV + UF + TDS Water Purifier'.
Since the product was delivered to you on August 17, 2019, it has crossed the seller's 10 days replacement period. Due to this, the seller will not be able to fulfill your return request.
The good news is that the product is covered under the manufacturer's warranty. You can get in touch with the brand authorised service centre and they'll be able to help you out with any product related support you may need.
The invoice for this product has been attached with this email and can be used to avail services at the brand's authorised service centres within the warranty period.
Below is the brand support link:
https://www.aquafreshro.com/contact-us/
24 X 7 Help Line No. : 011- 45768993
Customer Care No. : +919999928993
In the unlikely event of the brand's authorised service centre not being able to help you, please let us know and we'll definitely assist you.
To know more about cancellations and returns on Flipkart, you can refer to the link here: http://fkrt.it/sDargyNN
Hope this helps.
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