Notes

Please disregard the last message. **** Happy Holidays $contacts.name.first. I’m happy to assist you with your case. Can you please tell me how may I help you today? /// For security purposes can you please provide your order number?
**creturn**mb *fs*
LOST AD** Thank you very much for explaining this, I am sorry to know that you didn't receive your package when it says that it was delivered, I understand how important is this for you, so please be sure that I will do my best to help you with this. I do apologize for the delay in your order.
DAMAGE:
I'm really sorry that you have received your package damaged. I will check it, provide the reason and resolution. I do apologize for the inconvenience in your order.
MISSING*** Thank you very much for explaining this, I'm really sorry that you have received your package incomplete. I will check it, provide the reason and resolution. I do apologize for the inconvenience in your order.
*REPLACE** I want to give you the best service possible, I can process a replacement for this item, you won't get extra charges or pay again for it, Do you agree?
**We are sending you the replacement of the item immediately. Because you are an excellent customer for us, as a one-time exception, you don't need to return the item you have received. Please enjoy it!

REFUND** crefundmb ** cs2srefund** I want to give you the best service possible, I can process a full refund for you, Do you agree?
STUCK** I apologize for the long time your order is taking to ship, due to the high demand on this item and the availability in your nearest Fulfillment Center it is taking a little longer. I kindly advise you to allow us 48 hours more to receive the shipping confirmation email, if you don't receive it contact us back.

HIGH VOLU**I do apologize for the delay in your order. Due to the high volume of orders, we are experiencing some delays in the fulfillment and with the delivery process of some orders.

ITEMS
Can you help me with the name/number or the link of the item(s) with the inconvenience, please?
Just to clarify, the item(s) we're checking are: XOXOXOXO
Because I do not want to make a mistake in your process so important to you.

FAST ANSWERS *** I'm more than happy to assist you.
I was reading your message, I understand your concerns, I am really sorry that you are having this issue, I will be more than glad to help you, please let me check it.
Thank you for contacting me and told me about this issue. I really appreciate it.
Thank you for contacting me and asked me. I really appreciate it.
*Sure I can definitely help with that. One moment, please.
**I have tried in several ways but unfortunately, my tools are not able to process your request.
**I have verified your account and due to
**I sincerely want to help you however if the billing address does not match I'm not able to access the order

*EMPHA** Fantastic! I'm so glad to be of help.
*I do apologize for the inconvenience. I'm sorry you are having this situation. Let's see if there is anything we can to help with your case.
*I was reading your message, I understand your concerns, I am really sorry that you are having this issue, I will be more than glad to help you, please let me check it.
** We thank you for your understanding and apologies for any inconvenience this may cause.
**I can see why you feel like that. Something similar has happened to me before and I felt the same way.
**Our sincere apologies for the mix-up on your order. If I were in your position, I would feel the same way.
Thank you for your understanding. We appreciate serving your home needs.

ACK** I realize that this situation is difficult, but let’s try and find a solution.

MPCONTACT *** Thank you for patiently waiting, I was checking the tracking information in our system, and I am able to see that according to the information provided by [carrierXOXOX], your [ITEM'S NAMEXOXOX], was marked as delivered by them. Ours sincerely apologize for the inconvenience this has caused you, While I was able to see that this item was sold and shipped by one of our authorized 3rd. party sellers, and since they work with a different inventory from us, the best way to get this solved is to communicate directly with them.

If you agree, I can definitely escalate this situation to our marketplace partner directly and the expectation is that you will receive a response from them within 24 hours, is it okay for you if I escalate this situation on your behalf?
*****
Thank you for waiting, I have successfully escalated this situation to our seller, and you can expect to receive a response from [SELLER'S NAME] within 24 hours. In case you do not receive a response from them, please do not hesitate to contact us back, and we will provide you further assistance.

TRANSFER///SPECIAL TEAM *** $contacts.name.first . Please allow me a brief moment while I transfer/escalates you.
***I will transfer/escalate you to our specialist team to check your case. Normally it takes 24-48hrs for a resolution. This is a resolution team and I am sure you will receive the best support and all the information you need in the best way possible.

WHYFRAUD**** I completely know how you feel, to be honest, I'd feel like you and I'm doing my best to help you with the information and solution that I can. For that reason, I kindly recommend you to try to place the order with another payment method. Thank you for your understanding. We appreciate serving your home needs.

Verification Team at [email protected]

**DISPUTE *** I just want to let you know the item was signed and delivered due to that our system does not allow to process a refund or replacement, I kindly recommend you to dispute the charge with your financial institution.

CANCEL*** cnocancel I understand how frustrating it is to purchase something online only to have it delivered and it doesn't meet your expectations. Please allow me a moment to check your account, I'm sure we can get an agreement.

AUTH H. Good news. It looks like the release has already been sent to the financial institution and the hold should be released within 5 Business days.

Pick Up STORE
According to our records your order is at the store now. The estimated pickup date is on XOXXOXX . I can provide you store's phone number, so you can call them to verify directly your order status. Is that okay with you?

//CALL TAG///** cinstore***cfreight /**cagree** cgpplabel2** APACGuatemala Walm8rt2014 ***
**
I'm finishing the request for the label creation process. Your request has been completed. You don't need to continue online, do you want to wait? I promise to send you the return label to your email address.
FEDEX
I kindly inform you that FedEx start to work at 8:00 AM and they finish at 8:00 PM so, you can leave the item at your front porch. We are hoping to be able to reschedule this. In this case, I can help you with a FedEx pick up for you. Tomorrow is ok for you?

CONTACT////DON´T HESITATE
We very much appreciate your business. If there are any other issues that need to be addressed, please don’t hesitate to contact us.

CARE TEAM
I was reading your message, I am really sorry to tell you that We don't have that kind of information, I kindly recommend you contact directly to our Walmart customer care team at 1-800-925-6278, option 2, option 1, and then listen for the option that best suits your concern.
They will be more than glad to provide you the correct information.

If you need any help in the future, please, do not hesitate to contact us again. We appreciate serving your home needs.

CREDIT CARD*** Thank you very much for your time. I kindly inform you that for security purposes we have not access to this information, but don't worry! I have a good solution for you!
In this case, I kindly recommend you to contact our special team at 1-877-294-7880. Our Credit Card team is available Monday through Saturday from 9:00 am to 10:30 pm. Sunday 10:00 am to 9:00 pm. Eastern Standard Time. I am sure you will receive the best support and all the information you need in the best way possible.

NO KEEP/// On your previous order, we allowed you to keep the item as a one-time courtesy. On this order, we will need you to return the item.

CLOSE $contacts.name.first. Due to inactivity in the conversation, the system will close the assistance. If you need any help in the future, please, do not hesitate to contact us again. Thank you for contacting Walmart.com and have a Happy Holidays!

*It's been a pleasure assisting you. I am going to disconnect now. If there are any other issues that need to be addressed, please don’t hesitate to contact us. Thank you for contacting Walmart.com and have a Happy Holidays!

*If you need any help in the future, please, do not hesitate to contact us again. We appreciate serving your home needs.
Happy Holidays $contacts.name.first!

**Before I let you go, I recommend you to check your email after this chat ends, you could receive other confirmation emails. But first, I want to make sure that everything is clear for you. Do you have another question for me?

Savings Catcher*** I was reading your message, however, I'm sorry to tell you that we don't have that kind of information because they are a different team, I kindly recommend you contact directly to our Savings Catcher team at 866-224-1663 or forward an email to [email protected]. Savings Catcher hours of operation Monday through Sunday 7 AM - 9 PM CST.

They will be more than glad to help you providing you all the steps to follow and fixing this issue for you.

SYSTEM PROBLEM
Thank you for your reaching Walmart.com. We are aware of the issues on the web site and are working correct them as quickly as possible. Please refreshing your browser may help with the issue. Thank you for contacting Walmart.com.
COLORADO
I just want to let you know that we are located in Denver, Colorado.