Notes

as a special gesture, we have shared a promo voucher worth Rs.50 /- via. email which will be credited in 24 hrs.

cx call to know the refund status // refund initiated // TAT shared // cx agree

cc call to know about order status // UD marked // FNDR filled// TAT shared// cx agree

cx call that he want to return the order // complaint forwarded // TAT shared // cx agree

cx told he did not get benefit of promocode // information regarding terms and condition of voucher shared to cx // cx agree

cx want to know about the return policy // information shared to cx about terms and condition regarding 7 days return policy // suggest to cx for 24 to 48 hours over back hand team contact you

cx came on call was asking about order delivery as it was out for delivery didn't deliver// apology done//FNDR filled 24 hour tat shared.// while transferring the call to senior call disconnect by cx

cx ask about the return status of his order // return process with TAT shared to cx // cx agree

cx want his product As soon as possible // info shared with// cx didn't received any SMS and calls for delivery partner side //FNDR filled//told cx to wait for 24-48 hrs.

Cx wants his pickup ASAP //cx asking about order pickup as it was out for pickup, but didn't pickup // ask cx to wait. info shared // RL panel filed cx agree//

cx informed about the fraud call and SMS regarding fake lucky draw contest // information shared to cx and ask not to share any confidential details // cx agree

cx said his product is already picked up // apology done // RL panel filled // tat shared // cx agree

cx call to know about order status // UD marked // FNDR filled// TAT shared// cx agree

cx wants senior so transferred to call senior//


cx call that he want to return the order // complaint forwarded // TAT shared // cx agree
cx want delivery asap // courier boy no. send // info given // cx agreed

cx want to know abut his refund // info shared // rl panel filled // product already picked up // tat shared // cx agree

cxt told item already picked up // puc not ,mark // RL filled // tat share

cx recievd fake call from 7685965356 // aware him regarding same

cx call to know the status of the order // Cx wants his order 26th of November// dispatched date & DDR shared // cx agree

cx call to know the refund status//cx called and told that he has shared the bank details // informed to cx to wait //TAT shared //cx agree

cx call to know the status of the order // dispatched date & DDR shared // cx agree

cx wants refund his order amount // complaint forwarded // TAT shared // cx agree

order marked RTO // suggest to cx re order again to snapdeal //as a special gesture, we have shared a promo voucher worth Rs.50 /- via. email which will be credited in 24 hrs.

Return initiation