Notes

EMPATHY
I appreciate you bringing this to our attention, so that I can deal with this immediately.

Good morning! I have read your previous message and I'm sorry to know that you have not received your ***, I do understand how important this is for you. Let me check what I can do to solve this situation.

I'm so sorry to read that you have faced such inconvenience as I understand how important is the order for you.

I totally understand and I will take care of this.

I apologize for the experience you've had while trying to get this resolved.

I'm really sorry that your order arrived late. I totally understand how disappointing that can be, don't worry, I'll take care of this.

I'm really sorry that you haven't received your order. I totally understand how disappointing that can be, don't worry, I'll take care of this.
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CT
Thank you so much for the information CX!

I really appreciate your patience, I understand how important is your time.

I completely understand your point and I do apologize for all of the hassle that you have faced for this situation.
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CHELP
Before you go, I want to make sure you received the best customer service with me, is there anything else I can help you with?

Please let me know if there is anything else I can assist you with today?

Is there anything else I can do for you today, big or small?

You're more than welcome, I just want to make sure that you have received the best customer service.

You are more than welcome. Your satisfaction is my top priority!
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CTY
Well, the only thing left for me is to wish you happy holidays for you and your family. It's been a pleasure assisting you. I am going to disconnect now. If you need any help in the future, please, do not hesitate to contact us again. Thank you for contacting Walmart.com and have a great day!
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CCHECK
I just want to be sure that you have received all the information before closing this chat due to inactiviy, are you still with me?

I really want to help you, unfortunately I have not heard from you in a few minutes. Are you still there?

CCLOSE
The system is going to close this chat for now due to inactivity. If you need any help in the future, please, do not hesitate to contact us again, you can use this reference number XXXX to continue with the process of the cancellation, CX. Thank you for contacting Walmart.com.
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cstuck
Thank you so much for waiting CX, I understand how important is your time. I was checking and your item appears to be stuck in processing. There are several reasons that this can occur including operational and system issues. I apologize for the inconvenience. At this point, personally, I would recommend you to attempt to cancel the item and reorder if you still want it but if you prefer we can wait 24 hours more to see if it process by the end of the day. Would you like me to attempt to cancel your order?
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READY IN THE STORE
I have great news! I was checking the tracking information and the order is ready to be picked up, personally I would recommend you to contact the store

LAD
I really appreciate your patience, I understand how important is your time. I was checking the tracking information and it shows that the order was lost after delivery. I understand how important the **item** was for you but don't worry, In order to receive the best assistance regarding your order I'll process you a REFUNDREPLACE.

LIT
I really appreciate your patience, I understand how important is your time. I was checking the tracking information and it has no movement. I understand how important **item** was for you but don't worry, In order to receive the best assistance regarding your order I'll process you a

LIT MARKET
I really appreciate your patience, I understand how important is your time. I've researched your order and have determined that it was lost during shipment. I apologize for the inconvenience. I understand how important **item** was for you but don't worry, In order to receive the best assistance regarding your order from ****center***allow me a few moments to escalate this issue directly to them. You should receive a response via email or phone call within 1 business day.

REFUND
I really appreciate your comprehension on this CX.
I’ve issued a refund of $**** for your item. You will receive a confirmation email as soon as the refund is processed. The refund will post to your original payment method within 5 business days.