Notes

(fraud call) cx informed about the fraud call and SMS regarding fake lucky draw contest // infomation shared to cx and ask not to share any confidential details // cx shared fraud no //cx agree
(ud / ofd marked ) cx call to know about order status // UD marked // FNDR filled// TAT shared// cx agree
cx call to know about order status // it is OFD so ask to wait till end of the day // cx agree cx call and told that courier boy is denying to deliver the order at given address // UD marked with fake reason // FNDR filled // TAT shared // cx agree Cx want the delivery ASAP // FNDR filled // asked cx to wait for 24-48 hours // cx agreed.
(refund process)
cx call to know the refund status // refund initiated // TAT shared // cx agree

cx call to know the refund status // refund not initiated //complaint forwarded // TAT shared // cx agree

cx call to know the refund status // refund initiated // reference number shared // cx agree

cx call to know the refund status // refund initiated but reflected in cx account //complaint taken // TAT shared // cx agree

cx called and told that he has shared the bank details // informed to cx to wait //TAT shared //cx agree

cx called to know about refund //NEFT details not present // macro send and informed to cx to provide bank details//cx agree

cx call to know the refund status // so ask to cx to wait // PUC to RPR and QC TAT shared // ask to wait // cx agree

cx call to know the refund status // refund initiated but not yet reflected // compaint raised // TAT shared // cx agree
(cancellation) cx called to cancel the order // cancellation request taken // cx agree
cx want to know order status // informed to cx order cancelled // requested to place a new order // cx agree
cx call to know the reason of order cancellation // info shared to cx // request to cx to place a new order // cx agree
cx call to cancel the order // status marked shipped // cancellation request taken// ask to refuse at doorstep if delivery attempt // cx agree
(return product)
cx call that he want to return the order // complaint forwarded // TAT shared // cx agree
cx want return the product due to defect in product / info share / cx agree
cx call that he want to return the order // complaint forwarded // TAT shared // cx agree
(pickup)
cx call to know about order pickup // RL pannel filled// TAT shared // cx agree
cx call to know about pick up status // it is OFP so ask to cx to wait till end of the day // cx agree
(empty parcel)
Empty parcel case // complaint taken // TAT shared // cx agree
(pdwp)
PDWP case // complaint taken // TAT shared // cx agree
(promocodes)
cx ask about the how to use promocode // information regarding terms and condition of voucher shared to cx // cx agree
cx told he did not get benefit of promocode // information regarding terms and condition of voucher shared to cx // cx agree
(return policy & additional)
cx want to know about the return policy // information shared to cx about terms and condition regarding 7 days return policy // cx agree.
cx ask about the originality of the product // told to cx that assured products will be deliver to cx from assured sellers // cx agree
cx want to know about the warranty of the product // information shared to cx as per PDP // cx agree.
(cwsla)
cx call to know the status of the order // dispatched date & DDR shared // cx agree
cx call that he want urgent delivery // assured to cx for fast delivery // DDR shared //cx agree
(same issue)
cx called again for the same issue // complaint already raised // assured to cx and told to wait // cx agree
(courier details)
courier partner contact details send to cx via SMS
courier boy contact details send to cx via SMS
(rto marked)
cx want to knw abt delivery details / rto marked / ask cx to place new order /cx release the call
(additional info)
cx called // informed to cx that due to some technical glitch in system updation we are unable to access the account so requested to cx to call again after 30 minutes //cx agree
As there is no response from cx side hence after giving warning call disconnected from this end.
cx is using the abusive language so after giving warning call disconnected from this side
cx called and shared the problem but call dropped due to network issue
cx want call transfer to senior //call transferred
cx call and without responding dropped the call
cx called to take info regarding the order but failed to provide order or acocount details // told to cx to call back with order details //cx agree
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