Notes

🙏CHAT ETIQUETTE'S:🙏


INTRODUCTION:I would like to let you know that the seller has refunded Rs.1299/- to your bank account/Debit Card/Credit Card on June 12, 2019. This will be credited to your account by July 22, 2019.

Hi, my name is Pritpal and I'll be helping you with your request.
Hi, my name is Aashna and I'll be helping you with your request.
Hi, my name is Mayur and I'll be assisting you today.

Thank you very much for being such a valuable part of Flipkart Family!
Thank you for being a valuable Flipkart Plus Member.

Are we connected?

HOLD:

Please give me a minute or two while I help you get it sorted out.
Please give me a minute or two while I check the details.
Sorry it is taking bit longer. Please bear with me for one or two minutes.
Please bear a minute or two while I am requesting the seller for the return request.
Please bear a minute or two with me.

ALTERNATE NUMBER:

Would you like to add any alternate number?
Would you like to share an alternate number?
Please that this your alternate number ''.

((((No Reply From the Customer:))))

Since I have not heard from you for a while, I am closing this chat from my end. However, you can get back to us for further queries.

Since I have not heard from you for a while, I am closing this chat from my end. However, you can resume the chat whenever you would like to.

Since I have not heard from you for a while, I am escalating the issue to the team without the alternate number.

Please share your alternate contact number, so if you were not reachable at the registered contact number so we can reach you at your alternate contact number.


((((( GESTURE OF THANKS )))))

Thanks for waiting.

Thanks for being patient.

Thanks for the patience.

Thanks for bearing with me.

Thanks for giving your valuable time.

((((( BRANDING )))))))

XXXX, thanks for choosing Flipkart.


🤷🤷EMPATHY🤷🤷

I certainly understand your concern and sorry for the trouble you had to go through.
Trust me, if there is an option with me I would have resolved your issue on priority basis.

I am sorry if it is possible with me to check with them, I would have surely done that.

If I relate it to myself I can completely understand the situation can be when something like this happens but believe me it was never our intention.

We will ensure precautionary measures are taken in order to avoid this situation next time around by the seller.

I can completely understand how frustrating and annoying the situation can be when something like this happens but believe me it was never our intention.

Thanks for your kind understanding.
I do understand your concern and if I would be in your place I would have felt the same.

Your kind understanding will be much appreciated in this regard.


((((No Reply From the Customer:))))

Since I have not heard from you for a while, I am closing this chat from my end. However, you can get back to us anytime for further queries.

Since I have not heard from you for a while, I am closing this chat from my end. However, you can resume the chat whenever you would like to.

🖋️💭FEEDBACK💭🖋️

Please be assured that your feedback will shared to the team.

I assure you that your valuable feedback and experience will be shared to the team so that it will not happen in future.


Please be assured that your feedback has been noted and will be shared on priority basis to the team.

We will definitely note your feedback and will work in enhancing your experience.

I am sorry for this experience, even we want our customers to enjoy the services which we provide, and we never intend to provide such experience as the one which you've faced.

📞Callback📞

I am sorry to let you know since this is a chat window so I am not be able to call you.

However, you can let me know the issue. I will surely help you out.


1. PleaseIf you'd like a callback from us, just follow these simple steps:
visit the Help Centre (App) or 24x7 Customer Care (Website) section
2. Select 'Contact us'
3. Choose the preferred channel.

Rest assured, you'll receive a call back from us to help you with your query.

If you'd like, I will assist you with your concern over the chat.


We’re working on making Flipkart Plus program bigger and better keeping valuable customers like you in mind. Stay tuned till July 12, 2019 to know more about the program and how to claim rewards.

🏴🏴ESCALATION:🏳️🏳️

Your issue has been escalated to the team and the team will get back to you with an update by XXXX.

The team will get back to you with an update by July 15, 2019.

The team is working on your issue and will try its best to resolve the issue as soon as possible. However, this is the maximum time given to you.

Please be assured that your feedback has been noted and will be forwarded to the seller.

As I had checked, your issue has already been escalated to the team and the team will get back to you with an update by July 16, 2019.

This is the maximum time given to you. However, your issue can be resolved earlier but I cannot commit on that.

Please don't worry, as you're one of our valuable customers of Flipkart, I'd like to assure you that you will be contacted by the team with the resolution by July 18, 2019.

Cardless Credit:

I request you to please kindly visit 'Cardless credit' section under 'My account' and scroll down to the end of the page.

Please confirm that if the message says 'Cardless Credit Powered by Kissht'

I am sorry to inform you that currently this payment mode is limited only for selected products sold by selected sellers.

Rest assured, we are working on having this payment mode available for a wide range of products.

Not to worry, you can choose from a host of payment modes available to buy your favourite products.

Since we do not yet have an exact timeframe, I request you to please visit our website, app, or mobile site frequently for updates.

🚚🚚MISROUTE🚚🚚

As I had checked, your order has reached a different location instead of the closest one to you. Therefore the seller will not be able to deliver the product.

I request you to please kindly cancel the order.

May I go ahead and request the seller for cancellation on your behalf?

As you have mentioned that you do not want to cancel the product, I am escalating your issue to the team.

SCAM MESSAGE:

I am sorry to hear that you have received a fraudulent message.

We’d like to recommend that please do not click on the fake links shared through instant messaging or social media platforms.

We advise you to shop exclusively on our official website, mobile app or mobile site (Msite) as we do not conduct sales through any other platforms.

Also, Flipkart or its employees will never ask you for your card/bank details, pin or password when orders are being placed on Flipkart.

We also recommend that you initiate legal action against the fraudulent caller if you like.

We take scamming and spoofing attempts very seriously so I am escalating the issue to the team.

Refund Intimation (WITHOUT ARN)

I would like to let you know that the seller has refunded Rs. XXX/- for your product XXX to your Bank Account on XXX.


It will be credited by XXX as per standard banking procedures.


If you do not receive the refund by the time mentioned, please let us know and we’ll help you out.

I would like to inform you that the refund has been completed by the seller on July 12, 2019. You will get the refund of Rs. 559/- to your Credit Card by July 17, 2019.

I would like to inform you that the refund has been processed by the seller on July 12, 2019. Once the refund request completed by the seller the refunded amount of Rs. 599/- will be credited to your Flipkart Pay Later.

On Hold:

I would like to let you know that the seller has initiated the return request of your product.

However, since the item is marked ‘Out for Delivery’ on our system, we’ll need to wait for the courier service provider to update the delivery status before the return request status can be updated. No worries, this shouldn't take more than 24 hours.

Also, a refund of Rs. xxx/- will be initiated as soon as the pickup of the originally delivered product is confirmed by the courier service provider.

You'll receive an email and SMS with the refund details, after which the money will be credited to your 'XXX' within 'XX' business day, as per standard procedures.

Please keep the item along with the original product box, accessories and tags ready for pickup by July 20, 2019 as the Wishmaster will not be able to complete the pickup in case any item is missing.


COD TO POD (Phonepe)

I would like to let you know that you can pay from your PhonePe wallet at the moment.

Since the product have been marked as 'Out for Delivery', you will be able to see an option to pay for your order using the PhonePe App.

🛠️🛠️Order modification🛠️🛠️

I am sorry to let you know that this can only be done while you place the order.

If you'd like, you can cancel this order and place a new one based on your requirement.

You can also cancel your orders on the go by clicking here: http://fkrt.it/bqWLi~NN, selecting the item and clicking 'Cancel'.

Check http://fkrt.it/sDargyNN to know more about cancellations and refunds on Flipkart.

Your kind understanding in this regard is greatly appreciated.


WAIT REPLACE:

I would like to let you know that you can only change the size of the product while creating the return.

As I see that your primary product is already picked up so the seller will not be able to change the size of the product.

💲💲DEBIT CARD EMI💲💲

I would like to let you know that debit card emi payment option is available for few selected customer.

To check the eligibility for the same you have to send an SMS 'DCEMI' to 57575.

You will receive an SMS immediately with an update.

Debit Card EMI/Pre approved EMI is offered by HDFC/AXIS/ICICI/SBI banks.