Notes

🔔Return creation🔔

I would like to let you know that the seller need to cancel your current refund request to check the availability for the replacement.

Please give me a minute or two while I forward your return request to the seller.

Could you please let me know if the seal on the product box was broken or tampered with when you opened the external packaging?

Please confirm whether you have brand box and MRP tag which you have received along with the product?

I would like to let you know a brand box is mandatory for seller’s partnered courier service providers to complete the pickup of a product as the seller has to return the product to the brand.

Please confirm whether the pickup address will be same as delivery one to raise the return request.

Your primary number '' is correct or not.

Would you wish to update an alternate number?

While checking we might need to contact you, is there any alternate number you want to share?

I request you to share the bank details so the seller can proceed the refund request.

Account holder's name.
Bank name and Branch.
Account number.
IFSC Code.

I would like to let you know that you have just received a One time password on your registered mobile number.

Request you to please confirm it.

...IF BANK DETAILS ARE ALREADY THERE..........................

Please confirm the bank details. As I had a check, the bank details were already there.

Account number ending with XXXXXX

IFSC Code: XXXXXXXX

Do you wish to have refund in the same account?


I hope I was able to help you with your query today.
👺return on hold🤬

Since the status of your order is not updated to 'delivered' due to a pending confirmation by the courier service provider, the seller may not be able to take your return request at the moment.

Not to worry, it shouldn't take more than 24 hours to get updated.

Once the status is updated, your request for refund / replacement will be initiated and you will be notified via email and SMS.

TemplatesI should be the one, saying thank you. You have been an awesome customer.

FEEDBACK

We’re working closely with our seller community to make your shopping experiences on Flipkart seamless.

I am sorry for the unpleasant experience you had to go through.

I am sorry to let you know that there has been an unexpected delay in having your order delivered. This isn't something we would want you to go through.

I completely understand that this has not been your best shopping experience.

I ensure you that, feedback will be shared to our seller and our team will work with them to minimize such issues which adversely affects the experience of our valued shoppers.

I would like to thank you for your understanding.

I will ensure precautionary measures are taken in order to avoid this situation next time around by the seller.

I completely understand your disappointment, we don't want our valued customer to face such issues. Your valuable feedback has been shared with our team and they will look into it and reduce such instances in the future.

Please be assured that I will share your feedback with our team and management to minimize such instances in the future.

Trust me if there is an option with me, I could have definitely helped you out.

I see that you have been one of our valuable customer and really sorry for the trouble you had to go trough.

Feedback from customers are taken seriously and have been instrumental to our success. Please be assured that we will certainly consider your feedback and look into the feasibility of implementing the same.

I would like to assure you that an appropriate feedback will be shared with the seller so you don't experience this next time.

I understand that you were looking forward to getting your product and I have shared feedback with the courier service provider so that they can put in additional measures in place to make your shopping experience a delightful one.

I extremely sorry for what you had to endure, I understand that you are upset and you have every right to be.

I wish I could do more than apologize hence I am escalating this issue to the team to make sure stern action is taken regarding this issue and you don't have to go through this again in future.

Please understand there were no intentions behind the inconvenience that you have faced. We always try to serve our customers in a better way.

I do understand the situation you have been through and the trouble caused due to it, our efforts will only be emphasized on providing you a better experience next time.

You can always get back to us if there is an issue and we would love to help you out with the same.

your feedback is really important to us. Please share your experience by completing the email survey you'll get after this chat session.

Please do treat this undesirable experience as an exception.

You can also cancel your order by clicking here - http://fkrt.it/bqWLi~NN. Select the item and click on 'Cancel'.

(BUY TIME)

It will be helpful for us, in case the team is unable to reach you at registered contact number.

I would like to inform you that I am escalating your issue to our team in order to get resolution for the same.

I have noted down everything you have said and updated to the team.

Our team will resolve your issue on top most priority.

Could you please share an alternate number.

our team is working on the issue and will get back to you with the resolution by November

I’ve escalated this issue to our team, and they’ll reply to this with more information by

Please be assured I have assigned your case to our team and they are looking into this and will get back to you with an update by May , 2019.

Kindly, please do not worry. Our team will surely help you.
Your kind understanding will be appreciated.

Please be assured that the team would like to resolve the issue faster, it’s not something they can promise as they will need some time to resolve it.

You can be sure that the team will give their best so the issue could be resolved on or before May___, 2019.

I see that you have already reached out to us regarding your issue.

I would like to let you know we are looking into this and will get back to you with an update by May .

I am sorry, I would request you to wait till given resolution date, your issue will be resolved at earliest.

Please don't worry, you will be contacted by us with an update via Email, which will be sent to your registered email ID on or before May 20, 2019.

Please don't worry, this is just the maximum time frame given to you for the resolution.

No worries, it will be resolve as promised.

However, please be assured that our team is looking into this and will get back to you with an update by end of the day.

Don't worry, I'd like to inform you that I've noted your issue and we're working to get a resolution on this.

BUY TIME 2

Please do trust us, you won't get disappointed anymore.

I'd request you to have a faith on us.

Your satisfaction matters a lot to us and we will never want you to face any kind of issues with our services.

The date provided is the maximum resolution deadline and you can expect much speedy resolution.

We will not close your issue until you will get the resolution.

Please treat this as an exceptional case and give the seller one more chance to set this right.

No worries. The same is forwarded to relevant team to look into it for no more further delay and have the shipment delivered at the earliest.

You will not face any such issues.It was a nice chatting with you today!


For feedback or any idea from cx: Actually this is a good idea, I'll make sure this information is being forwarded to our back end team, so that in future you may get this benefit.

Please accept my deepest apologies in this regard, I am extremely sorry for this you had to face this issue.

I certainly understand that this delay has caused a loss of excitement to receive this product
We'll definitely try to improve our overall services further.


For your concern, we have a dedicated team. Hence, I request you to wait till the above mentioned time frame.

I certainly understand that this is not what you were expecting. This is never intentional from us to cause trouble.

We, Flipkart, as a team will do our best so this does not happen again and we're constantly working to enhance your shopping experience.