Notes

🚚DELIVERY RELATED🚛

I understand your concern about the delivery of the item ''.

I understand your concern about the delivery of your 'BEING JAIPURI Casual Embroidered Women Kurti'.

I am sorry to let you know that your item has been delayed due to some unforeseen issues faced by the seller.

I am sorry to let you know that your item has been delayed due to some unforeseen issues faced by the courier service provider.

I would like to confirm that due to the thousands of the order placed during the sale, the promise date given to the customer is as per the availability of the courier service provider.

I am sorry to let you know that I am not able to share the current location of your order as not able to track your order due to technical issue.

🚀Out for delivery🚀

You can reach the Wishmaster delivering the product at the contact details that will be shared with you through an SMS once the item is out for delivery.

I am sorry to inform you that I will not be able to provide you the contact details of delivery person at the moment as it is not updated by the courier service provider.

You can reach the Wishmaster delivering the product at the contact details that would have been shared with you through an SMS as the item is out for delivery.

I would like to confirm that since the order status is marked out for delivery on our system, you are unable to see the cancel option.

I would like to let you know that a Wishmaster from Ekart Logistics is already on the way to deliver the product and it’ll reach you by 7 pm today.

I would like to let you know that a Wishmaster is already on the way to deliver the product and it’ll reach you by 7 pm today.

Also, the Wishmaster will call you only if he is unable to locate your address.

You can reach the Wishmaster delivering the product at the contact details that will be shared with you through an SMS once the item is out for delivery.

I want to let you know that I am not able to share the Wishmaster's contact detail as do not have at the moment.

You can reach the Wishmaster at Bridge Number: 03366760005 with PIN: 152.

I want to let you know that you can only contact Wishmaster by dialing Bridge Number: 04045206046 with Pin: 158 form your primary contact number 8978252356.

However, in the unlikely event of the order getting delayed, the courier service providers will be intimated about this and they will attempt the delivery within the 01 business day.

💝special💝


I am sorry to let you know that delivery options at preferred slots are not available with the courier service provider at the moment.

Please be informed that your urgency will be mentioned to them and they will try to deliver your product as soon as possible.

The seller is working closely with their courier service provider to make sure your product reaches you at the earliest.

Do not worry! Most of the orders are delivered on or before the promised date. Still, the seller will be unable to commit on an early delivery.

As soon as the product reaches your nearest hub, the courier service provider will deliver the product at the earliest.

If you may not be available at the time of delivery, you could have a friend or a family member collect the package on your behalf.

If you may not be available at the time of delivery, need not to worry the courier will try to reattempt your product two more time.

Please be assured that the seller will do their best to have the product reach you at the earliest.

🚲Priority🚲 😈👿

(Customer name), while I understand that you want to get your order on priority.

I’d like to let you know that the delivery of your order depends on many factors like the seller's location, your delivery address, and the type of product.

Based on this, a definite delivery timeframe is given to you by the seller.

Although we'd like you to get your order sooner, it’s not something we can promise as the sellers and their partnered courier service providers need some time to process, ship, and deliver your order.

You can be sure that the seller will do their best so your order reaches you on or before November 26, 2019.

🧸Not Delayed🧸

Also, I would like to let you know that the product is not delayed, it is standard time taken by the seller and the courier service provider to deliver the product to your address.

We understand that you'd like your order delivered at a specific time frame. We are sorry to let you know that delivery options at preferred slots are not available with the courier service provider at the moment.

Although the seller would like to have your order reach you faster, it’s not something they can promise as they will need some time to process and deliver your order.

You can be sure that the seller will do their best so your order reaches you on or before promised date.


Shipped:

I understand your concern that you'd like to know the status of your product ''.

I am sorry for the trouble you had to go through.

I would like to let you know that the seller has shipped your order and it will reach you by November 24, 2019.

I would like to let you know that it has been shipped by the seller and the tracking ID is 'FDSP0339225506'.

The tracking is of the product is '' and you can check your order status here: http://fkrt.it/bqWLi~NN

Approved:

I understand your concern about the delivery of your product 'Syska H15 Bluetooth Headset with Mic'.

I am sorry for the trouble you had to go through.

I would like to let you know that the seller has approved your order and it will reach you by November 24, 2019.

I would like to let you know that your order has not been delayed.


You can expect more updates once it is shipped. You can also check your order status here: http://fkrt.it/bqWLi~NN


Once the order will shipped, you will get a notification along with the tracking details on your registered contact number and Email ID.

Now you can track the step-by-step journey of your shipped orders easily through SMS notifications between 9 am and 9 pm. Opt for the 'Subscribe' option on the order details page to get these updates. You can also choose to opt out later if you like.


Please be assured that we are looking into this and coordinating with the seller's partnered courier service to deliver your order on priority basis.

I want to let you know that the delivery option to collect from delivery hub is not available on your order.


As I checked your issue has already escalated and you will get an update by May 15, 2019.


I would like to let you know that your producs 'Mi 20000 mAh Power Bank (PLM06ZM, 2i)', ''has been approved by the seller and will reach you by April 15, 2019.

I am sorry to let you know that not able to give the courier hub as this delivery option is currently not applicable on your order.

I would like to let you know that the Ekart Logistics not give the pickup receipt.

I am sorry to let you know that your product could not be delivered on May 24, 2109, due to unforeseen courier related issue.

I am sorry to let you know that as per seller's 10 days replacement policy, the seller can only provide you replacement for the product.

If you would not able to collect your order during first attempt, No worries, they'll make 02 more attempts to deliver your shipment. The next delivery attempt will be made in 01 business days.


I am sorry to let you know that I am unable to share the current location of your order as unable to track your order due to technical issue.

I want to let you know that not able to share contact number or address of the courier partner as this delivery option is not available on your order at the moment.

I would like to let you know that a Wishmaster is already on the way to pickup the product and the Wishnaster will reach you by 7pm to complete the pickup.

I case the product will not be picked up by 7 pm today, I have escalated your issue and you will get an update by June 10, 2019.

We will communicate the same to the courier partners. However, the Wishmaster will contact you before delivery and the product will be delivered by 7 PM.

I want to let you know that an amount of Rs. 100/- has been refunded by the seller to Gift Card section of your Flipkart account and you can use this amount within a year to shop for your favourite products on Flipkart.

I want to let you know that an amount of Rs. 100/- has been refunded by the seller to Gift Card section of your Flipkart account and you can use this amount within a year to shop for your favourite products on Flipkart.

I would let you know that sellers can provide a replacement only if the products you wiil receive are damaged, defective or are not as described as per the seller's 10 days replacement policy.

I am sorry to let you know that not able to share the location of your order as unable to track your order due to technical issue.

I would like to let you know that the your order is shipped by the seller through Myntra courier and the tracking Id is MLFF003997792.

I want to let you know that this delivery option is not provided by the courier on your order at the moment.

I am sorry to let you know that not able to share the location of your order as not able to track your order due to technical issue.

I want to let you know that the couriers are auto-assigned by the systems based on the pincode, available delivery slots with the courier service providers, the promised delivery date of your order etc.

We do not have an option to ship it via any specific couriers
eplacement policy.48

Reattempt:🤦‍♂️🤦‍♂️🤦‍♂️

I see that Ekart Logistics's Wishmaster tried to deliver your shipment today, but couldn't do so due to some unforeseen issues.

No worries, they will make another attempt to deliver the product within 01 business days.

The courier service provider will make total 03 attempts to deliver the product.


CX reason of cancellation

But the same was not able to get delivered to you as they did not get any response from your end.

I would like to inform you that Delhivery's Wishmaster tried to deliver your shipment on November 01, 2019, but couldn't do because the product has rejected from your delivery address at the time of delivery.

I would like to assure you that I will share your strong feedback to the management to make it possible to continue to ship the order if the the order is cancelled once.

Pending SuperCoins 🌝🌝(Multiple Orders)

I would like to confirm that the Supercoins will credit to your account after the completion of the return policy of the last product.

Since the product 'XXX' was delivered to you on XXX so it has not completed the XX days XX policy.

We request you to kindly wait for return policy to be completed. After that, the Supercoins (7 Supercoins) for the whole order will be credited to your account.

SINGLE PRODUCTS:

I would like to let you know that the your Supercoins for the product is under pending state.

Once, the product return period will be over the Supercoins will be credited to your account.

The SuperCoin Zone is a store of rewards which can be purchased by both Plus & Non Plus members (Screenshots in ‘Supporting Docs’)

An active Plus member (customers who have activated the Flipkart Plus program) will be eligible to avail free offers from the SuperCoin Zone and do not need any SuperCoins to claim the rewards

🤷🤷EMPATHY🤷🤷

I certainly understand you concern and sorry for the trouble you had to go through.

Trust me, if there is an option with me I would resolved your issue on priority basis.

I do understand your concern and if I would be in your place I would have felt the same.

Your kind understanding and cooperation will be much appreciated in this regard.

😩😧 NOT ELIGIBLE 😕😢

PRODUCT UNDER WARRANTY 😇😁

I understand that you are getting an issue with this product '' and wants the replacement/refund for the same. Am I correct?

Sorry to hear that you're facing issues with your 'XXXX'.

I would like to inform you that this product comes under seller's 10 days replacement policy only.

As I have checked, the product was delivered to you on XXXX and since the product has crossed the 10 days replacement policy period, I am afraid that the seller will not be able to help you out.

CX name, I see that the product was delivered to you on June 28, 2019 and since it has crossed the seller's 30 days return policy period, the seller will not be able to fulfill your return request.

However, the good news is that this product still comes under Brand's one year warranty. You can contact with the Brand's authorized service center or customer support team.

You can get in touch with the authorized service center and they'll be able to help you out in case of any product related issue.

Let me share the details of the Brand's authorized service center or customer support team. Please stay connected.

Here are the details of the service center:

The invoice of the product can be used as a warranty card to avail the warranty of the product.

Just to remind you, the brand can charge you in case of the liquid or physical damage.

In case the brand did not help you, you can get back to us and we will surely help you out.

cx is facing an issue with the product...
so informed about the policy...
hence tagged here as per the VOC...
Not eligible case...

📦📦Reinstate order📦📦

I've looked up your order 'XXXX' and found that it has been cancelled as requested by you by the reason ''.

Since the order has been cancelled, the seller will not be able to ship the item and I'm sorry about that.

(If product is available)

Not to worry, I see that the product 'XXXX' is still available with the seller and you can place a new order by clicking here the below link:

Also, I see that the price of the product 'XXX' has been reduced. Therefore, it is a great opportunity for you to grab this chance.

I would like to confirm that in that case, you can wait till tomorrow as the Diwali sale is starting from October 12, 2019 to October 16, 2019. You can have the great chance to get the amazing discounts on your favorite products.

(Out of Stock)

I see that the 'Flipkart SmartBuy Back Cover for Honor 7S' is not available with any of our sellers at the moment.

You can use the 'Notify me' option to know once the product is available. Here is the link of the product:

RTO REFUND:

I would like to let you know that the seller has not yet confirmed the cancellation of your order.

Not to worry, it will take XX business days from the date of the cancellation of the order. This is the standard time which is required by the seller to confirm the cancellation.

Not to worry, I request you to please kindly wait by XXX. This is the standard time which is required by the seller to confirm the cancellation.

Once the cancellation is confirmed a refund of Rs. XX/- will be initiated within XX business day to your 'XXX'.

💱💱REPLACE EXPECT🛒🛒

I would like to let you know that the seller has initiated the replacement of your product.

The pickup of the product will be done by XXX. At the same time the new product will be handed over to you.

Please keep the item along with the original product box, accessories and tags ready as the Wishmaster will not be able to complete the pickup in case any item is missing.

In future, you can return an item by selecting it from the 'My Orders' section of your Flipkart account by clicking here: http://fkrt.it/bqWLi~NN.

WAIT REFUND:

I am happy to let you know that your return for the refund has been initiated by the seller.

The pickup will be done by XXXX.

Once the pickup will be done, the refund of Rs. XXXX/- will be initiated to your XXX within XXX business days as per standard banking procedures.

Please keep the item along with the original product box, accessories and tags ready for pickup as the Wishmaster will not be able to complete the pickup in case any item is missing.

In future, you can return an item by selecting it from the 'My Orders' section of your Flipkart account by clicking here: http://fkrt.it/bqWLi~NN


WAIT REPLACE:

The seller has arranged a replacement for the and it'll be shipped after the pickup of the originally delivered product is done and confirmed by the courier service provider.

The pickup will be completed by XXXX.

Please keep the item along with the original product box, accessories and tags ready as the Wishmaster will not be able to complete the pickup in case any item is missing.

You can expect more updates once the replacement is shipped. You can also check your order status here: http://fkrt.it/bqWLi~NN.

In future, you can return an item by selecting it from the 'My Orders' section of your Flipkart account by clicking here: http://fkrt.it/bqWLi~NN

X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X XX X X
I would like to confirm that the in order to change the pickup address of the product, the seller needs to cancel the current return and have to create a new one with the new pickup address.