Notes

🙏CHAT ETIQUETTE'S:🙏

INTRODUCTION:

Hi, my name is Pritpal and I'll be helping you with your request.
Thanks for being a valuable Flipkart Plus member.
Hi, my name is Pritpal and I'll be assisting you today.
Are we connected?
Please confirm the exact product as there are multiple products in the order.


HOLD:

Please give me a minute or two while I help you get it sorted out.
Please give me a minute or two while I check the details.
Sorry it is taking bit longer. Please bear with me for one or two minutes.
Please bear a minute or two while I am requesting the seller for the return request.
Please bear a minute or two with me.

ALTERNATE NUMBER:

Please share your alternate number if you have any.
The alternate number will be helpful to reach you in case the primary number is not working.
Would you like to share an alternate number?
Please confirm that this your alternate number ''.

NO REPLY FROM THE CUSTOMER:

Since I have not heard from you for a while, I am closing this chat from my end. However, you can get back to us for further queries.
Since I have not heard from you for a while, I am closing this chat from my end. However, you can resume the chat whenever you would like to.
Since I have not heard from you for a while, I am escalating the issue to the team without the alternate number.

Surveys🤑🤑:-

XXXX, your feedback is really important to us. Please share your experience by completing the email survey you'll get after this chat session.

XXX, thanks for choosing Flipkart.

ADDITIONAL LINES:

This survey will be completely based on our conversation.
It's nice talking to you and my pleasure assisting such an amazing customer like you.
I am glad that I could help you and you have been a very understanding customer.
If you want to give your valuable feedback, please rate the surveys which is sent to your registered email address ''.

https://www.teamopolis.com/play-sports-games-online/default.aspx?GameTypeID=20
https://chedot.com/in/games/intospace2/

{Customer_name}, your feedback is really important to us. Please share your experience by completing the email survey you'll get after this {call/chat session}.

🏴🏴ESCALATION:🏳️🏳️

As I checked, your order has been delayed.
I am sorry, your order has been delayed due to some unexpected circumstances.
Not to worry, I am escalating your issue to the team.
Please be assured that I am escalating your issue to the team and then I will be able to provide you the update about your order.
As I have checked, the team is working on your issue and will get back to you with an update by November 16, 2019.
Please be assured that the team is taking the followup of your issue and will try to reach you on priority basis.
Please be assured that the team is working on your issue and will try its best to resolve the issue as soon as possible. However, this is the maximum time given to you.
Your issue has been escalated to the team and the team will get back to you with an update by November XX, 2019.
I am afraid that I will not be able to inform you the exact date of the delivery of the product as the order has been already delayed and the team is working to get your order as soon as possible.
Since, your case is already with our team so it is my humble request kindly wait by______. Please be assured you will be getting the best resolution in this regard.
I know how hard it is to trust for you now. However, I have done my best at my end. Trust me, you will not face any issue and team will provide you the best resolution in this regard.
I do not want to make any fake commitment this is the reason, I have done my best and have shared the same information that has been shared by the seller with us.
Please give a chance to let the seller correct this mistake.
I do value you and your time in this regard.
The team will get back to you with an update by July 15, 2019.
Please be assured that your feedback has been noted and will be forwarded to the seller.
As I had checked, your issue has already been escalated to the team and the team will get back to you with an update by July 16, 2019.
This is the maximum time given to you. However, your issue can be resolved earlier but I cannot commit on that.
Please don't worry, as you're one of our valuable customers of Flipkart, I'd like to assure you that you will be contacted by the team with the resolution by July 18, 2019.
The estimated resolution date is just the maximum time frame, in most cases the issue will be resolved before the estimated resolution date.
The team will try its best to provide you the speedy resolution.
I am sorry I will not be able to commit anything to you at the moment as your issue is being handled by the team and the team will contact you with an update within 24 hours.
Hope you will understand my limitations.

🖋️💭FEEDBACK💭🖋️

Please be assured that your feedback will shared to the team.
I assure you that your valuable feedback and experience will be shared to the team so that it will not happen in future.
Please be assured that your feedback has been noted and will be shared on priority basis to the team.
We will definitely note your feedback and will work in enhancing your experience.
I have taken up your feedback and will personally share it to the team.
Do not worry, we will take up this as priority and will make sure that you will not face any kind of such issues.
I understand that there has been a delay in the resolution and your kind understanding will be much appreciated in this regard.
I am glad that you are bringing this to my attention. I completely understand your concern I will share your feedback in this regard.
I greatly appreciate that you are taking this initiative and bringing this to my attention.
Your suggestions and feedback is something that is very important to us to make your online shopping experience better.
Please be assured, I will share your feedback to the seller to make it possible to modify the order post processing.
I am sorry for this experience, even we want our customers to enjoy the services which we provide, and we never intend to provide such experience as the one which you've faced.
I'd like to assure you that an appropriate feedback will be shared with the seller and seller's courier partner so you don't experience this next time around.
On your behalf, I will also share your strong feedback to the delivery partner to make sure that our valuable customers like you will never face any inconvenience with the delivery of the product.
Now, I will make sure that the team will look into the matter and make sure that you will receive your product at the earliest.
I want to assure you that I will personally share your strong feedback to the delivery partner to counter all the issues which are inconvenient for our valuable customers like you.
I’d also like to assure you that we’re doing everything possible to give you a better experience the next time you shop on Flipkart.
Please be assured that your strong feedback will be shared to the delivery partner and the management to make sure that we will be able to schedule the deliveries of product within the preferred time slots mentioned by our valuable customers like you.

GOLIYAAN:

You can be sure that we will take definite steps to set this right.
As you are one of our valued customers, your satisfaction is one of our primary concern.
I completely understand your situation, if I were at your place, I would have feel the same.
We are providing feedback to the seller in order to minimize such issues which adversely affects the experience of our shoppers like you.
Please treat this as an exceptional case and give the seller one more chance to set this right.
I want to assure you that additional measures are put in place so this does not happen again.
I completely understand your disappointment and we don't want our valued customer to face such issues.
Do not get dishearten, I will surely help you out in this.
Hope I could help you with your respective choice.
I understand you are upset from this, however I am sorry from the bottom of my heart. No worries, I will personally highlight this.
Please do not get disheartened. We will take it as a feedback and we will improve our services in the future.
I am totally agree with the inconvenience you are going through, if I were at your place, I would have feel the same.
Sorry to inform you that we are unable to share the Wishmaster details as it is not updated from the seller's end.
I am sorry to inform you that I will not be able to provide you the details at the moment as it is not updated by the courier service provider.
I would like to let you know that the delivery partner has not updated the contact details of Wishmaster and I would not be able to provide you the contact details of Wishmaster and I am sorry for that.
Your feedback is really valuable to us and will help us enhance your experience.
Please be assured that the team is working on your issue to ensure that you receive your product as soon as possible.
I understand that it must have been very frustrating for you to have waited for your order so eagerly.
I understand that there has been a delay in the resolution and your kind understanding will be much appreciated in this regard.
You are a valued customer and this is our way of thanking you for your loyalty and continued trust based on your past purchases on Flipkart.
I do want to help you in this regard. I am trying my best to make things right for you with my efforts.
I would feel the same if I would be at your place however trust me sir, I have done my best at my end.
I hope you will understand my limitations.
I really wish to do my best to make things easy for you with all the access that has been provided by the seller and our organisation.
Not to worry, I can understand your disappointment and I would like to assure you that your strong feedback will be shared to the delivery partner to make sure that you will never face any inconvenience with your future orders.
I can understand that how it feels when you are eagerly waiting for your product and it comes to know that your order is delay.
We are not able to commit on any exact priority time frame but the seller will try their best to reach your product at the earliest.
You need not to worry, your satisfaction is our primary concern and we will surely do everything possible to provide you the best services.
Please be assured, we are working for your satisfaction because it matters a lot for us.
I can understand that you don't want to wait for this but I would request your kind understanding and patience in this regard.
Please don't worry, the team is looking into your issue and they will provide you the exact date once it will be confirmed by the delivery partner.
I can understand that this is not what you were expecting and believe me it is never intentional from us to cause trouble.
We never want you to face any inconvenience with our services and we always have tried our best to make your experiences awesome.
Sometimes, the conditions goes unexpected but we are trying our best to counter all the issues which can make your experience unpleasant.
Please be assured, I will pass your strong feedback to the management so that your experience can be a delightful with your future orders.
Also, I would like to inform you that the delivery partner is completely dedicated to deliver your product to you at the earliest and they will do their best to surprise you with the early delivery of your product.
You can be sure that your urgency for this product will be mentioned to the delivery partner so that they can try their best to have the product reach you as soon as possible.
Please be assured that the team will be mentioned about the need and urgency of this product for you to ensure that your product will be delivered to you at the earliest.
Please be assured, we will inform the seller and the delivery partner about the need and urgency of this product for your so that they an try their best to deliver your product to you at the earliest.
Now, I will make sure that the team will look into the matter and make sure that you will receive your product at the earliest.
Please be assured, we are regularly improving our services to make the things easier for you and also to enhance your shipping experience with us.
You can be sure that your strong feedback will also be shared to the management to make sure that they can take a strict action to control the situation which can cause trouble to our valuable customers like you.
I would like to inform you that we are constantly working with the seller community and the delivery partners to make sure that your experiences can be more comfortable and enhancing with your future orders with us.

🔔Return creation🔔

As I understand that you are getting an issue with this ''. Am I correct?
May I know the exact issue that you are facing with the product?
I would like to let you know that the seller can provide the refund of the product. May I go ahead and request the seller for the same?
Thank you so much for your understanding.
Before requesting the seller for the return, I may need some information from you.
Could you please let me know if the seal on the product box was broken or tampered with when you opened the external packaging?
Please confirm whether you have brand box which you have received along with the product?
Please confirm whether the pickup address will be same as delivery one to raise the return request.
Please confirm that your primary number '7506696331' is correct or not.
While checking we might need to contact you, is there any alternate number you want to share?
Thanks for confirming all the above details.
Please stay connected while I forward your return request to the seller.
I have successfully forwarded your replacement request to the seller as well as escalated the issue to the team.
I am happy to inform you that the seller has been approved your return request.
Your product pickup will be done by November 16, 2019.
Once the product pickup will be done then the seller will initiate the refund within 02 business days.
Please keep the item along with the original product box and tags ready as the Wishmaster will not be able to complete the pickup in case any item is missing.
You will get the replacement product at the same time, when the pickup will be done by the Wishmaster.
While checking we might need to contact you, is there any alternate number you want to share?
I would like to let you know that the seller will require your Bank details in order to refund the amount to your account. Please share the below details:

Account holder's name:
Bank name and branch:
Account number:
IFSC:

To make sure that the seller can initiate your refund, please confirm do you want to receive your refund in your provided bank account details.
I would like to let you know that you have just received a One time password on your registered mobile number ''.
Kindly share the one time password so that the seller can initiate your refund.

(...IF BANK DETAILS ARE ALREADY THERE..........................)

Please confirm the bank details. As I had a check, the bank details were already there.
Account number ending with XXXXXX
IFSC Code: XXXXXXXX
Do you wish to have refund in the same account?

NOTES:
cx is saying that the product he has received is damaged ...as well as it seems used....
so creating the return as per the voc...

Seal was tampered...
brand box: Yes cx have..
pickup address: same...
primary number:9881370353
Alternate number: NA

Also, I would like to inform you that you have received the product today and the delivery partner has not reached the delivery hob and has not marked the status of your product as delivered.