Notes

1 invoice case

Hi,

Thanks for writing in and for being a valuable Flipkart Plus member.

We understand that you want an invoice for your product 'Lenovo Mobile Battery For Lenovo K3 Note' with the order 'OD111294705847207000'.


We are sorry to let you know that the seller is unable to provide the invoice for your product due to some technical error.

However, we have already escalated the issue to our concerned team and they will look into this and get back to you with an update within 72 hours.

hope you will understand.

Ajay, we would love to hear from you. Please share feedback about your experience by completing the email survey you'll get shortly.

Thank you for choosing Flipkart.

==========================================================================================

2.Hi, (invoice 2)

We're writing in continuation of our previous email about the invoice for your product 'HP Core i3 5th Gen - (8 GB/1 TB HDD/DOS/2 GB Graphics) 15-be003TX Notebook' with the order 'OD109552759117086000'.

We are sorry to let you know that the seller is unable to provide the invoice for your product due to some technical error.



However, we have already escalated the issue to our concerned team and they will look into this and get back to you with an update in 72 hours.

Hope you understand.

Vineet, we would love to hear from you. Please share feedback about your experience by completing the email survey you'll get shortly.

Thank you for choosing Flipkart.

===========================================================================================

3. Product is already delivered. It's not as per the picture shown. I need to raise a return request

Hi,

Thanks for writing in and being a valuable Flipkart Plus member.

We understand your concern that you are facing issues with your 'Miss & Chief Set Of 30 Baby Shower Party Props Photo Booth Board' and 'Sanjog Boho Crown Headwrap Wedding Garland Floral Tiara Hair Band'.



We are sorry for the trouble and this isn't something we would want you to go through.

We would like to let you know that as specified by you, a return request has been created for the order 'OD116961602294416000' and a refund of Rs. 544/- will be initiated as soon as the pickup of the originally delivered items is confirmed by the courier service provider.

You’ll receive an email and SMS with the refund details, after which the money will be credited to your Bank account within 2 business days, as per standard banking procedures.

Please keep the items along with the original product box, accessories, and tags ready for pickup by November-----



=====================================================================================

4.Need additional information

Hi,

Thanks for writing in.

We understand that you are concerned about the 'Quality' and 'Packaging Manner' of the product 'KTC Casual Half Sleeve Solid Women Blue Top'.

We would like to assure you know that we mandate sellers to list only genuine and brand new products on our website and app.

We would also like to let you know that the seller always provides best packaging manner for the delivery of the product.



Not to worry, if you will face any issue with the product so you can write back to us.

However, your order has been approved by the seller and it will be delivered to you by November 15, 2019.

You can expect more updates once it is shipped. You can also check your order status here: http://fkrt.it/bqWLi~NN

Now you can track the step-by-step journey of your shipped orders easily through SMS notifications between 9 am and 9 pm. Opt for the 'Subscribe' option on the order details page to get these updates. You can also choose to opt-out later if you like.

Hope this helps.

, we would love to hear from you. Please share feedback about your experience by completing the email survey you'll get shortly.

Thanks for choosing Flipkart.

========================================================================================

5. if refund not received
Hi,

Thank you for writing in and being a valuable Flipkart Plus member.

We understand that you have not received the refund of your order 'OD116687878505362000' for 'TRYST 7509769 Analog Watch - For Men'.

We are sorry for the trouble and this isn't something we would want you to go through.

Please be assured that we have assigned your issue to our concerned team and they will look into this and get back to you with an update by November 13, 2019.

Hope this helps.

Anupam, we would love to hear from you. Please share feedback about your experience by completing the email survey you'll get shortly.

Thanks for choosing Flipkart.

========================================================================================

6.Refund status inquiry
Hi,

Thanks for writing in.

We understand your concern that you have not received the refund for your 'iBall Mini Earwear A9 Bluetooth Headset with Mic' with the order 'OD116849230397318000'.

We are sorry for the trouble and this isn't something we want you to go through.

We’d like to let you know that the seller has refunded Rs. 599/- to your 'SBI' Bank account on November 01, 2019 with the refund reference number: 930510915677. This amount should have been credited by now.

You can also check the refund status of your order by clicking here: http://fkrt.it/bqWLi~NN

In case the amount has not been credited, please contact your bank’s customer care using the number mentioned on the back of your card and check the status by providing the reference number.

If they are unable to help, you may raise a dispute with the bank's grievance cell by following these simple steps:

1. Click https://cms.onlinesbi.com/CMS/ and fill in your details
2. Choose ‘Technology: Internet banking’* in the ‘Category of Complaints’ field
3. Choose ‘Online Payment/Transfer’* in the ‘Product & Services’ field
4. Choose ‘Merchant Transactions’* in the ‘Nature of Complaints’ field
5. Click on ‘Submit’ and the bank will get in touch with you soon

*The drop-down options are subject to change at the bank’s discretion. Please choose the appropriate option based on your request.

We would like to thank you for your patience and understanding.

Anand, we would love to hear from you. Please share feedback about your experience by completing the email survey you'll get shortly.

Thanks for choosing Flipkart.

====================================================================================

7. delay in delivery
Hi,

Thanks for writing in and for being a valuable Flipkart plus member.

We understand your concern about the delivery of your 'Sleepyhead Sense - 3 Zoned Orthopedic PCM Cooling Foam Mattress 8 inch Queen High Density (HD) Foam Mattress' with the Order ID 'OD116771129915038000'.

We are sorry for the delay in the delivery of your order due to an unforeseen issue faced by the courier service provider.

We completely understand and this isn't something we would want you to go through.

No worries, we have notified this issue to our concerned team and please be assured the order will be delivered to you by November 02, 2019.

We ensure that this kind of delay does not happen again.

If you have further queries from us, feel free to write back to us or you may call on our toll-free number 1800 208 9898.

hope you will understand.

We are thankful for your continued trust in Flipkart.

================================================================================

8. if an item missing
Hi,

Thanks for your valuable time over the call.

We understand that the shipment you received did not have the 'harpic 10x power plus - 1 LITRE Original Liquid Toilet Cleaner (Quantity-01)' inside.

We are sorry for the trouble and this isn't something we would want you to go through.

We assure you that feedback has been shared with the seller and the courier partner and they're working on putting in additional measures to avoid instances like these.

We would like to let you know that we have assigned your issue to our concerned team and they'll look into this and get back to you with an update by November 07, 2019.

Hope this helps.

Upasna, we would love to hear from you. Please share feedback about your experience by completing the email survey you'll get shortly.

Thanks for choosing Flipkart.

==========================================================================

9. Pay later

Hi,

Thanks for writing in and being a valuable Flipkart Plus member.

We understand your concern about the bill generation of your 'Flipkart Pay Later' account.

We are sorry for the trouble you had to go through.

We would like to let you know that the bill generated for the October month should be Rs. 2250/- but after excluding the amount of Rs. 196/- for the returned item 'Green Plant indoor ART725 Bonsai Artificial Plant with Pot', the current bill of your Flipkart pay later account is Rs. 2054/-.

However, we would also like to let you know that the transaction history will be directly updated if you haven’t paid the amount already.

You will receive an email/SMS/app notification about the amount due and a payment link on the 1st of the subsequent calendar month.

You can also pay at the ‘Flipkart Pay Later’ section under ‘My Account’ on our website, M site (mobile site) Android or iOS app.

If there’s anything else we can help you with, please let us know by visiting our Help Centre: https://www.flipkart.com/helpcentre

Hope this helps.

Shiladitya, we would love to hear from you. Please share feedback about your experience by completing the email survey you'll get shortly.

Thanks for choosing Flipkart.

================================================================================

10. charger missing

Hi,

Thanks for writing in.

We understand that you have not received the charger with your 'Redmi 7A (Matte Blue, 16 GB)'.

We are sorry for the trouble and this isn't something we would want you to go through.

Please be assured that we'll look into this and get back to you with an update by November 09, 2019.

Hope this helps.

Thanks for choosing Flipkart.

Navneet, we would love to hear from you. Please share feedback about your experience by completing the email survey you'll get shortly.
================================================================================
11..INVOICE COPY
Hi ,

We are writing in continuous to our previous email.

We understand that you want the invoice of your order for '' with the order ID '' and we are sorry for the trouble you had to go through.

We would like to let you know that a copy of the invoice provided by the seller of your order has been attached to this email.

Here's how you can get your invoice instantly next time around:


1. Visit 'My Orders' section of your Flipkart account here: http://fkrt.it/bqWLi~NN
2. Click on the order for which you’d like the invoice and click on ‘Request Invoice’

The invoice will be sent to your registered email address used while placing the order.

It's that simple! In case you don’t find the invoice in your inbox, please check the spam folder.

In case if you still have any further query please feel free to write back to us or call our toll-free number 1800 208 9898.

Hope this helps.

{Customer_name}, we would love to hear from you. Please share feedback about your experience by completing the email survey you'll get shortly.
================================================================================
12...Pay later..

Hi,

Thanks for writing in and for being a valuable Flipkart Plus member.

We understand your concern that you want the 'Flipkart Pay Later' option in your account.

We are sorry for the trouble and this is not something we would want you to go through.

We would like to let you know that the ‘Flipkart Pay Later’ option is currently available for select customers and the eligibility for this is decided by the respective financing partners. We’re currently working with the financing partners to expand this offering to more customers over time.

Moreover, It depends upon the shopping history.

If there’s anything else we can help you with, please let us know by visiting our Help Centre: https://www.flipkart.com/helpcentre

Hope this helps.

, we would love to hear from you. Please share feedback about your experience by completing the email survey you'll get shortly.

Thanks for choosing Flipkart.
================================================================================
13..cod order not placed,,
Hi ______,

Thank you for writing in.

We understand your concern that you are unable to place an order through cash on delivery payment mode.

We are sorry for the trouble you had to go through.

We would like to let you know that Cash On Delivery service availability in any area depends on various factors such as the seller's location, delivery address and also the type and price of the product.

At this moment, none of our sellers are offering the Cash on the Delivery facility at your Pincode. In the future, they may resume the service in your area.

However, you can always choose a prepaid mode of payment like Debit Card/Credit Card, Phonepe, Net Banking, Flipkart Wallet or Gift Card to place your order for now.

Hope you'll understand.
================================================================================
14..address as serviceability:
Hi ,
Thanks for writing in,

We are understand your concern that you are facing g issue with delivery. We're sorry to let you know that the product cannot be delivered to your address as serviceability of an area depends on many factors such as seller's location, delivery address and also the type of product.

If you'd like, you can have the item delivered to your office, a friend or family member's address which is serviceable. Alternatively, you can choose to get it delivered at a pickup store closest to you if one is available in your area while you place an order from our app. To check if an area is serviceable, visit the product page on our website or app and use the ‘Check Availability’ feature by entering the Pincode.

The sellers and courier service providers are rapidly expanding their services and hope to deliver in your area soon.
Hope this help.

we would love to hear from you. Please share feedback about your experience by completing the email survey you'll get shortly. Thanks for writing in.
================================================================================
When cx update we hve to write this line,,,,
......................While replying to the email, please ensure that the subject line is not edited.........................

================================================================================