Notes

26..Gift Zone...
Hi Bindu,

Thanks for writing in and for being a valuable Flipkart Plus member.

We understand that you have won the Gift Voucher of Rs 50/- in Game Zone.

We would like to let you know that please write back us with the screenshot of the 'Winning Prize' within 72 hours so that we can help you out.

While replying to this email, please be ensure that the subject line is not edited.

Hope to hear from you soon.

Thanks for choosing Flipkart.
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27..when cx wants to cancel the order but the order is already out for delivery

Hi,
Thanks for writing in.

We understand that you want to cancel your product '' with the order ''.

We are sorry to let you know that the seller is unable to cancel the product as it is already out for delivery.

However, you can cancel the product at the time of delivery by rejecting the delivery of the product.

Moreover, you can cancel your orders on the go by clicking here: http://fkrt.it/bqWLi~NN, selecting the item and clicking 'Cancel'.

Check http://fkrt.it/sDargyNN to know more about cancellations and refunds on Flipkart.

Hope this helps.

, we would love to hear from you. Please share feedback about your experience by completing the email survey you'll get shortly.

Thank you for choosing Flipkart.
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28..Flipkart Pay Later Status...

Hi _____,

Thanks for writing in.

We understand that you want to know about the status of the 'Flipkart Pay later'.

We're to let you know that Flipkart Pay Later account is currently not active as {Kissht} will no longer be a financing partner for this payment option. To continue using this credit option from the new financing partner, please complete your e-KYC by visiting ‘My Account’ section on our app or mobile website.


However, you will be migrated to New financing partner 'IDFC' and as a part of migration, you will be requested to complete the KYC process for 'IDFC'.

Below are a few steps to note:
1. As per the new financing partner of the Flipkart Pay Later services,'IDFC' would require you to complete e-KYC to avail the credit option.
2. The credit limit offered to you will be decided by the financing partner based on their credit policy.

3. Please note that you can submit KYC documents for verification only through our app or mobile website.
4. The bill date will remain the same. However, please note that credit policies are subject to change and details about the same will be sent to you.
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29...tech visit issue resolved>>>

Hi ________,
Thanks for writing in.

We understand that you are facing an issue with the product '_____________' for the order '_______'.

We are sorry for the trouble and this is not something we would want you to go through.

We looked up and found that the service engineer was able to resolve the issue you were facing with the product. Due to this, your return request has been canceled by the seller.

As you are again facing issues with the product so we request you to get in touch with the authorized service center, they'll surely help you out.

The good news is that the product is covered under the manufacturer's warranty. You can get in touch with the authorized service center and they'll be able to help you out with any product related support you may need.

The invoice for this product can be used to avail services at the brand's authorized service centers within the warranty period.

Here is the service center details:
___________

The invoice for this product can be used to avail services at the brand's authorized service centers within the warranty period.

In the unlikely event of the brand's authorized service center not being able to help you, please let us know and we'll assist you.


To know more about cancellations and returns on Flipkart, you can refer to the link here: http://fkrt.it/sDargyNN

Thanks for your patience while we worked with the seller to sort this out for you.

Have a good day.

_________, we would love to hear from you. Please share feedback about your experience by completing the email survey you'll get shortly.

Thanks for choosing Flipkart.

tagging :: service center details >>>>solved>>>>

30..cx facing issue to submit KYC for pay later.

Hi Roni,

Thanks for writing in and for being a valuable Flipkart Plus
member.

We understand that you are unable to apply to complete the KYC for the Flipkart Pay Later.

We are sorry for the trouble and this is not something we would want you to go through.

Please be assured that we'll look into this and get back to you with an update by November 29, 2019.
Hope this helps.

Roni, we would love to hear from you. Please share feedback about your experience by completing the email survey you'll get shortly.
Thanks for choosing Flipkart.
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31..Exact Issue:
Hi Rahul,

Thanks for writing in.

We are sorry to let you know that we are unable to understand your exact issue.

Please write back to us with the exact concern within 72 hours, so that we can assist you further.

While replying to this email, please ensure that the subject line is not edited.

Thanks for choosing Flipkart.

tagging...blank...WFCU 72 hours
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32..KYC error Troubleshooting

Hi Mohammad, Thanks for writing in. We understand that you are facing an issue while completing the KYC for the Flipkart Pay Later. We're sorry to know that you are not able to access our website. Let us help you fix this. Here are a few tips that should work: - Clear the cache memory - Delete the cookies and browsing history - Use another browser if available If you are not able to access our app. Let us help you fix this. Here are a few tips that should work: - Log out and close the app and log in again - If this doesn't work, please uninstall and reinstall the app and it should work just fine after that If you've already tried this, please reply to this email with the error message and we'll sort it out for you. Hope this helps. Mohammad, we would love to hear from you. Please share feedback about your experience by completing the email survey you'll get shortly. Thanks for choosing Flipkart.
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33..Sms invoice

Invoice Request: As requested by you, the invoice for your {product_name} has been shared and is available under ‘Your issues’ section of the Help Centre (app only): https://www.flipkart.com/helpcentre
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34..YouTube Premium:
Hi,

Thanks for writing in.

We understand that you have not received the offer 'Get a 6-month YouTube Premium free trial wit' details for the product 'Realme XT (Pearl White, 64 GB)'.

We are sorry for the trouble you had to go through.

Please be assured that we'll look into this and get back to you with an update by.

Hope this helps.

Ramesh, we would love to hear from you.

Please share feedback about your experience by completing the email survey you'll get shortly.

Thanks for shopping with Flipkart
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35..Flipkart Pay Later’ - Penalty for late payment
Hi,

Thanks for writing in.

We understand that you are facing an issue with Flipkart Pay Later.

We’d like to let you know that there is a penalty for late payment which depends on the outstanding due as on 10th of the month and will not exceed Rs. 100 for outstanding of upto Rs. 2000, Rs. 200 for outstanding of Rs. 2001 - Rs 4000, and Rs. 400 for outstanding of Rs. 4001 and above. This will be added to the total amount due for your ‘Flipkart Pay Later’ transactions of the month defaulted. Hope this helps.

Thanks for choosing Flipkart
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36..Payment Failed...
Hi Arya,

Thank you for writing in and being a valuable Flipkart Plus member.

We understand your concern that you are facing issue while trying to pay for your Order 'OD117170923300084000'.

We are sorry to hear that your order didn't go through as the seller has not received the payment for the order due to a system error.

In the unlikely event of the amount being debited from your account, it will be reversed within 8 business days from the date of the transaction.

If you still wish to buy the item, you can place a new order and can also choose cash on delivery as the payment mode.

This isn't something we'd want you to go through and we're constantly working to make sure you have a hassle free shopping experience.

We would never want to disappoint a genuine customer like you and we always endeavor to assist our customer with the best of service so you can assure that we will fulfill all of your expectation, however sometimes we fail to do so due to factors beyond our control.

While checking the details of your order, we found out that a technical error occurred at the bank's end.

We would like to request you to contact with your respective bank for further assistance about this issue.

We would like to thank you for understanding and keeping patience. Arya, We would love to hear from you.

Please share feedback about your experience by completing the email survey you'll get shortly.

Thank you for being with Flipkart.
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