Notes

14..address as serviceability:
Hi ,
Thanks for writing in,

We are understand your concern that you are facing g issue with delivery. We're sorry to let you know that the product cannot be delivered to your address as serviceability of an area depends on many factors such as seller's location, delivery address and also the type of product.

If you'd like, you can have the item delivered to your office, a friend or family member's address which is serviceable. Alternatively, you can choose to get it delivered at a pickup store closest to you if one is available in your area while you place an order from our app. To check if an area is serviceable, visit the product page on our website or app and use the ‘Check Availability’ feature by entering the Pincode.

The sellers and courier service providers are rapidly expanding their services and hope to deliver in your area soon.
Hope this help.

we would love to hear from you. Please share feedback about your experience by completing the email survey you'll get shortly. Thanks for writing in.
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When cx update we hve to write this line,,,,
......................While replying to the email, please ensure that the subject line is not edited.........................

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15..not eligible ___________
Hi ____________,

Thanks for your valuable time over the call.

As per our telephonic conversation, we're sorry to hear that you're facing issues with your '____________'.

Since the product was delivered to you on -_____________, it has crossed the seller's 10 day replacement period. Due to this, the seller will not be able to fulfill your request.



The good news is that the product is covered under the manufacturer's warranty. You can get in touch with the authorized service center and they'll be able to help you out with any product related support you may need.

The invoice for this product can be used to avail services at the brand's authorized service centers within the warranty period.



Here are the details to the authorised service centre:
____________

In the unlikely event of the brand's authorized service center not being able to help you, please let us know and we'll assist you.

To know more about cancellations and returns on Flipkart, you can refer to the link here: http://fkrt.it/sDargyNN

Hope this helps.

Thanks for choosing Flipkart.

A short survey that won't take more than two minutes of your time has been sent to your registered email address to get your feedback on the resolution provided and our conversation.

You can confirm if you're happy with the resolution provided by choosing 'Yes' or 'No' and also rate our conversation experience on a scale of 1 to 5, 1 being the lowest and 5 being the highest.



Your feedback is really valuable to us and will help us enhance your experience.


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16..replace expct ______________

Hi _________,

Thanks for your valuable time over the call.

As per our telephonic conversation, we hear that you are facing an issue for the product '-____________'. We are sorry for the trouble you had to go through.

The seller has arranged a replacement for the product and it'll reach you by ____________. The item originally delivered to you will be picked up at the same time.



Please keep the item along with the original product box, accessories and tags ready as the Wishmaster not be able to complete the pickup in case any item is missing.

We would like to thank you for your continued trust and support.

Thanks for choosing Flipkart.

A short survey that won't take more than two minutes of your time has been sent to your registered email address to get your feedback on the resolution provided and our conversation.

You can confirm if you're happy with the resolution provided by choosing 'Yes' or 'No' and also rate our conversation experience on a scale of 1 to 5, 1 being the lowest and 5 being the highest.

Your feedback is really valuable to us and will help us enhance your experience.

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17..wait refund _________

Hi Abhishek,

Thanks for your valuable time over the call.

As per our telephonic conversation, we hear that you are facing an issue for the product 'jk int Ak 47 Bb Toy Gun with Extra 52 Normal Bullets (24-inch)'.

We are sorry for the trouble you had to go through.

As specified by you, a return request has been created for the order and a refund of Rs. 1464/- will be initiated as soon as the pickup of the originally delivered product is confirmed by the courier service provider.

You’ll receive an email and SMS with the refund details, after which the money will be credited to your Bank account within 02 business days as per standard banking procedures.

Please keep the item along with the original product box, accessories, and tags ready for pickup by August 05, 2019 as the Wishmaster will not be able to complete the pickup in case any item is missing.

We would like to thank you for your continued trust and support.

Thanks for choosing Flipkart.

A short survey that won't take more than two minutes of your time has been sent to your registered email address to get your feedback on the resolution provided and our conversation.

You can confirm if you're happy with the resolution provided by choosing 'Yes' or 'No' and also rate our conversation experience on a scale of 1 to 5, 1 being the lowest and 5 being the highest.



Your feedback is really valuable to us and will help us enhance your experience.

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18..item not added____________

Hi Hemant,

Thanks for your valuable time over the call.

As per our telephonic conversation, we hear that you are not able to add 'Mobile Category' in cart.

We are sorry to let you know that you can buy products based on the quantity allowed on the product pages as sellers have limited quantity and want to ensure all customers have an equal opportunity to buy all products.

We'd like to let you know that you can only purchase after the limits get reset for you. We can't say at any point in time with surely when you can purchase next.

We've shared the feedback to the seller and they'll look in to set this right.

If you have any further concern so please feel free to contact us.

Hope this helps.

Thanks for choosing Flipkart.

A short survey that won't take more than two minutes of your time has been sent to your registered email address to get your feedback on the resolution provided and our conversation.

You can confirm if you're happy with the resolution provided by choosing 'Yes' or 'No' and also rate our conversation experience on a scale of 1 to 5, 1 being the lowest and 5 being the highest.

Your feedback is really valuable to us and will help us enhance your experience.

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19..phonepe refund

We'd like to let you know that the seller has refunded Rs. 1544/- to your PhonePe wallet on August 03, 2019. This will be credited to your account by August 06, 2019.

If you do not receive the refund by this time, you can contact your Phonepe customer care using the refund reference number P1908030403326301604705.

Please note that you can also track the refund status of your order by visiting 'My Orders' section of your Flipkart account by clicking here: http://fkrt.it/bqWLi~NN

Have a nice day!

Thanks for choosing Flipkart.

A short survey that won't take more than two minutes of your time has been sent to your registered email address to get your feedback on the resolution provided and our conversation.

You can confirm if you're happy with the resolution provided by choosing 'Yes' or 'No' and also rate our conversation experience on a scale of 1 to 5, 1 being the lowest and 5 being the highest.

Your feedback is really valuable to us and will help us enhance your experience.

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20..Blank e mail:;;;

Hi
Thanks for writing in.

We understand that you want to know about the refund status for the product.

We are sorry for the trouble you had to go through.

Please get back to us with an exact order ID within 72 hours so that we can help you out.

While replying to this email, please be ensure that the subject line is not edited.

Hope to hear from you soon.

Thanks for choosing Flipkart.

Thanks,
Rajneesh Sharma
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21..Detail of your Product...

Hi ,

Thanks for writing in.

We understand that you know about the detail of the product.

The seller has mentioned on product page that the product has printing and xerox option.

For further information please get back to us.

Hope this helps.

Balaji, we would love to hear from you. Please share feedback about your experience by completing the email survey you'll get shortly.

Thanks for choosing Flipkart.
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22..No idea about the account deatil....

Hi Suresh,

Thanks for writing in.

We understand that you have no idea about the account detail mentioned with the return of the product ''.

We are sorry to let you know that we are unable to provide you the bank details as the seller has not initiated the refund yet.

If you have mentioned the wrong return of the product so please do not handover the product to the Wishmaster.

Please let us know the mentioned details is right or wrong within 72 hours so that we can take action on it.

Hope to hear from you soon.

thanks for choosing Flipkart.
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22..Refund init,
Hi Ravi,

Thanks for writing in.

We understand that you want to know about the refund status of your product'Zebronics Feel 60 W Bluetooth Home Theatre' with the order ID'OD117116829574405000'.

We are sorry for the trouble and this isn't something we would want you to go through.

We would like to let you know that the seller has refunded your amount on November 21, 2019, with the refund reference number '120064472438'. This will be credited to your account by December 03, 2019 as per standard banking procedures.

If you do not receive the refund by this time, you can contact your bank's customer care using the number mentioned on the back of your card with the refund reference number. If they are unable to help, you may raise a dispute with the bank's grievance department and they will surely help you out.

Hope this helps.

Ravi, we would love to hear from you. Please share feedback about your experience by completing the email survey you'll get shortly.

Thanks for choosing Flipkart.
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24..for alternative delivery number change
Hi Shinderbir,

Thanks for writing in and for being a valuable Flipkart Plus member.

We understand that you would like to add an alternate number for the delivery of the product '' with the order ''.

We're sorry to let you know that the seller is unable to fulfill your request as it has already been shipped.

In case, your number not reachable then the Wishmaster will deliver the product to your doorsteps.

In the future, you can choose to update the contact number or delivery address for your orders through our website and app in 3 simple steps:

1. Visit 'My Orders' section of your Flipkart account: http://fkrt.it/bqWLi~NN
2. Select the order for which you’d like the address/contact number to be updated
3. Tap 'Change’ icon next to the current address/contact number and add a new delivery address/new contact number
Please note that this option will be available only if the address/contact number can be changed based on the status of your order.
Hope this helps.

Shinderbir, We would love to hear from you. Please share feedback about your experience by completing the email survey you'll get shortly.

Thanks for choosing Flipkart.
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25..delay in delivery. know abt order status...
Hi Azeem

Thanks for writing in and being a valuable Flipkart Plus member.

We understand that you want to know about the delivery status of your product 'Redmi Note 7S (Ruby Red, 64 GB)' with the order ID'OD117121517374478000'.

We are sorry that the delivery of your order has been delayed due to an unforeseen issue faced by the seller.

We would like to know that a Wishmaster from 'Ekart Logistics' is already on the way to deliver the item and it’ll reach you by the end of the day.

You can also check your order status here: http://fkrt.it/bqWLi~NN

We assure you that feedback has been shared with the seller and the courier service provider and they'll do their best to make sure that you don't experience this again.

In case, the Wishmaster will unable to deliver the product today so please be ensure that your case is already escalated with our team and they'll look into and get back to you with an update by November 27, 2019.

hope you will understand.

Azeem, we would love to hear from you. Please share feedback about your experience by completing the email survey you'll get shortly.

Thanks for choosing Flipkart.