Notes
Notes - notes.io |
ans: Assign the incident to the backend team and provide the OathKeeper TAT to customer
- Know Guide #41 :Flipkart Account Related Issues
2. Is the Flipkart Login password and PhonePe login password same ?
No, Flipkart login password will be different than the PhonePe login password.
i-Know Guide #54: Introduction to PhonePe and Generic Queries
3. Customer is concerned about the authenticity of a product sold on Flipkart.com. What will be the tagging?
Tagging on SA: Product Purchase Queries > Product Specific Information > Need additional information
Generic and Pre-Salesi-Know Guide #26: Product Specific Information
4. What will be the tagging if Flipkart app is crashing frequently?
Tagging on SA: Create Incident >>> Report Error >>> Enquiry related to Flipkart App >>> App crashing frequently
i-Know Guide #22: Enquiry related to Flipkart App
5. What action we will take if customer contacts and states that refund is not yet credited and the refund ID is shown as 'cancelled'. The cancellation reason mentioned on Smart Assist is 'Blacklisted account'.
Ans. Assign the incident L2 and share the TAT to customer.
Tagging on SA: Create incident>>Refunds>>Refund related issues>>Refund delay post initiation>>Unresolved
|
|
Notes.io is a web-based application for taking notes. You can take your notes and share with others people. If you like taking long notes, notes.io is designed for you. To date, over 8,000,000,000 notes created and continuing...
With notes.io;
- * You can take a note from anywhere and any device with internet connection.
- * You can share the notes in social platforms (YouTube, Facebook, Twitter, instagram etc.).
- * You can quickly share your contents without website, blog and e-mail.
- * You don't need to create any Account to share a note. As you wish you can use quick, easy and best shortened notes with sms, websites, e-mail, or messaging services (WhatsApp, iMessage, Telegram, Signal).
- * Notes.io has fabulous infrastructure design for a short link and allows you to share the note as an easy and understandable link.
Fast: Notes.io is built for speed and performance. You can take a notes quickly and browse your archive.
Easy: Notes.io doesn’t require installation. Just write and share note!
Short: Notes.io’s url just 8 character. You’ll get shorten link of your note when you want to share. (Ex: notes.io/q )
Free: Notes.io works for 12 years and has been free since the day it was started.
You immediately create your first note and start sharing with the ones you wish. If you want to contact us, you can use the following communication channels;
Email: [email protected]
Twitter: http://twitter.com/notesio
Instagram: http://instagram.com/notes.io
Facebook: http://facebook.com/notesio
Regards;
Notes.io Team
