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I will make sure that this should be your first and last bad experience with us and you won't face such problem in future. I really Apologize that you are experiencing this problem. I understand how frustrating it must be but I personally assure you that you won't come across such kind of inconveniences as we will work hard to improve our services and to provide you the best services that you deserve.
pickup reschedule:
your item will get picked up within maximum of next 2-3 days. There was a delay due to unavoidable reasons at our courier's end, rest assured your money is safe with us and post quality check we shall process the refund/replacement as per your preference. Please accept our apologies for the inconvenience caused.
Fraud calls:
I would like to inform you that the offer mentioned by you in communication is not genuine. Please DO NOT respond to any Phone call/Email/SMS claiming to offer rewards/lucky draw prizes on behalf of Snapdeal. We NEVER request our customers for share financial information or advance payments in exchange of rewards. All our offers are available ONLY on our website and app.
We assure you that we have already escalated this matter with concern authorities and our team is working on the same. Please accept our apologies for the inconvenience you have experienced...
Faster delivery:
Snapdeal is known for its faster delivery. in fact 95% of the time our product reaches before the given timeline. So be assured you will get your order on or before delivery date. As i can check your is on track and on time. Our proactive team is tracking our order time to time and soon you will receive call from our delivery partner.
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