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Callme experiment //we call but cx did not response and call disconnect
Callme experiment //cx didn't required callback.
Callme experiment //cx came with incomplete query
Callme experiment //Call didn't connect to cx.
Callme experiment //cx got isssue with product but between conversation call dropped
Callme experiment //As there is no response from cx side hence after giving warning call disconnected from this end.
Callme experiment //cx asked about details of product and price // information shared with cx //cx agree.
Callme experiment //cx asked about offer details //information share with cx .
Callme experiment //cx want to know the reason of order cancellation // info shared to cx // request to cx to place a new order / cx agree//
Callme experiment //cx asked about the order status // dispatched date & DDR shared /info shared/ cx agree
Callme experiment //cx asked about the order status //Pending for Verification /info shared/ cx agree
Callme experiment //cx want to cancel the order // status marked shipped /ask to refuse at doorstep if delivery attempt /info shared/ cx agree
Callme experiment //cx want to know about order status //its RTO marked/ask for fresh ordered/EOD filled/info shared/ apology done/cx agree
Callme experiment //cx want to know about order status //it is OFD so ask to wait till end of the day/info shared/cx agree//
Callme experiment //cx got product but cx got problem with product/cx want to refund/replacement/tat shared 24-48hrs/info shared/ apology done/cx agree
Callme experiment //cx got product but its different product /cx want to refund/tat shared 24-48hrs/info shared/ apology done/cx agree
Callme experiment //cx got product but its not working /cx want to replacement/tat shared 24-48hrs/info shared/ apology done/cx agree
Callme experiment //cx asked about the order status //its late/beyond delivery date/tat shared 24-48hrs/info shared/EOD filled/ apology done/cx agree
Callme experiment //cx want to know about order status // UD marked // FNDR filled/EOD filled/ TAT shared/info shared/ apology done/cx agree
Callme experiment //cx want to know about pick up// ask wait TAT share2-3 days /info shared/ cx agree
Callme experiment //cx want to know about pick up// RL panel filled / TAT share2-3 days /info shared/ cx agree
Callme experiment //cx want to know about pick up// pick up done / TAT share ask to wait 7-8 days to reach wharehouse /RL pannel updated/info shared/ cx agree
Callme experiment //cx asking about order pickup as it was out for pickup // ask cx to wait/info shared/ cx agree
Callme experiment // cx asked about the order status // order stuck at one location /complaint taken//TAT shared 24-48hrs // apology done /cx agree
Callme experiment //PDWP case /complaint taken/TAT shared 6W.days /apology done/EOD filled/info shared/ apology done/cx agree
Callme experiment//Empty parcel case // complaint taken // TAT shared7 Days /info shared/apology done /cx agree
Callme experiment/cx ordered 2 items but got only 1 item/item shipped together case/complaint taken//TAT share24-48hrs/info shared/ apologydone/cxagree
Callme experiment //cx ask for refund status //NEFT details not present // macro send and informed to cx to provide bank details//cx agree
Callme experiment //cx ask for refund status //
Callme experiment /cx want to know about refund/payment not conform and also order not confirmed // Refund Tat shared 72 hrs to cx // cx agree.
Callme experiment //cx told payment deducted but order not confirmed /info shared/ Tat shared 24-48hrs // cx agree
Callme experiment //cx informed about the fraud call and SMS regarding fake lucky draw contest // infomation shared to cx and ask not to share any confidential details // cx agree
EOD===== RTO , UD ,PDWP ,SD Cancellation/delivery date breach
FE agrees to delivery same day
FE agrees to deliver next day
FE agrees to deliver on a specific date
FE Denies to delivering at the cx location
FE Call not connected/incorrect number
/while sharing info cx disconnect call
Callme experiment //
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