Notes

Opening


Hello, I will be more than happy to assist you!


Help
I hope this information has been useful,if there is anything else I can assist you with today, please, let me know.


Empathy
I appreciate that you understand me

Thank you for the clarification

I kindly recommend you wait *****

I'll take care of the situation personally

I'll solve your problem as if it were mine

Please, do not worry. We will work together to resolve the problem.

sorry for the confusion

Let me prove to you that I'm trustworthy

Explicar que ya se escaló el issue

I have already escalated your issue to the correct department, they will be communicating with you within ****hrs to give you a better assistance.

Cuando el item se ve a un precio y cuando se agrega al carrito se ve a otro precio

I can see that your item seems to be a popular one! This is the reason that the units that were priced lower when in stock. We received available at the regular price. But please, do not worry the deals for this Black Friday Event are not over, so I kindly recommend you to join us this Friday.



Cuando el sistema no me deja hacer reemplazo

I would love to send you a replacement but the system just lets me work with a refund



Apologize for order (delay)
Again, I do apologize for any inconvenience we might have caused, It’s not our usual standard. We appreciate your business and will make every effort in the future to achieve your expectations.

Again, I do apologize for any inconvenience we might have caused and look forward to filling your future orders in timely manner.


Bad experience::
I am so sorry to hear that you have had such a poor experience that you no longer want to work with us.

Customer satisfaction is always a number one priority for us. I'm deeply sorry that that wasn't clearly demonstrated to you.

As much as I hate to see you go, I completely understand how upset you must feel. I apologize again for any trouble we may have caused you. Good luck with your business, and I wish you all the best.
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I am so sorry to hear that you were put on hold with a customer support rep for over twenty minutes. That should never have happened, and I completely understand how frustrating this must be for you. I will relay this message to the appropriate rep.

I appreciate you letting me know about your negative experience. We strive to ensure every customer is satisfied with our business, and I apologize for any way in which we may have inconvenienced you.
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We will do our best to insure that such incidents won't repeat.


E-GFIT CARDS

I appreciate you letting me know about your negative experience with this order. We strive to ensure every member is satisfied with our business, and I would really like to provide you with an e-gift card as apology for this inconvenience.



I appreciate you letting me know about your negative experience with this order. We strive to ensure every member is satisfied with our business, and I would really like to provide you with an e-gift card as apology for this inconvenience.



We strive to ensure every member is satisfied with our business, and I would really like to provide you with $5 adjustment as apology for this inconvenience, this credit will be reflected into the original payment method within 3 to 5 business days.



I am afraid our Christmas promo is over. However, we will be glad to offer you a 15% discount for this subscription as you have been our loyal customer for 5 years.




First of all, let me express my sincere apologies for this issue and the inconvenience caused thereafter. These incidents with the orders are not typical of us, Your business means everything to us and I would like to give you an e-gift card as apology for the inconvenience with the order.




We will do our best to insure that such incidents won't repeat.



Feedback


Thank you for your email and for bringing this to our attention. I am sorry that you’re disappointed with ****

We understand that as a loyal customer, when you make a purchase you expect to receive your product in a timely manner. We know that we have let you down, sand for that we are very sorry.



**I want to my sincere gratitude for your many years as a loyal member.



**We recognize that your last experience fell far short of your expectation, and we want to let you know that we are truly grateful that you have allowed us the opportunity to continue to serve you


I wish you didn’t have to go through all this situation, but now that I am aware of the situation, I will definitely do my best to make sure this gets taken care of.



I wish you didn’t have to go through that, but now that I am aware of the situation, I will definitely do my best to get this situation better.




We always value members who are keen to give us their feedback. I will be sure to pass on what you have told me to the department in charge.






I will pass along your feedback to our design team. I hope you’ll consider giving us another chance.



I want to thank you for bringing this issue to our attention. We are always looking for ways to improve our service, and your feedback is an invaluable part of that process.




We always value customers who are keen to give us their feedback. I will be sure to pass on what you have told me to our managerial team”




Thank you for letting us know about your recent experience with Sam's Club. I apologize if our service did not meet your expectations, and appreciate you taking time to share your concerns, our goals are to provide a consistently reliable product and an exemplary level of customer service. Based on the events you describe, we did not meet this goal,




again my sincere apologies for this issue and the inconvenience caused thereafter.




I can promise you that the highest quality standards will be met in the future because protecting our reputation for delivering the best product on the market is a key priority for us.




We really appreciate you taking the time to share your ideas!

We have to pick new features based on the value, they's add to the most users possible.




At the moment, we won't be able to make this one works, but we'll keep it on mind for future development plans for sure.




I appreciate you letting me know about your negative experience. We strive to ensure every customer is satisfied with our business, and I apologize for any way in which we may have inconvenienced you.



We really appreciate that you take the time to provide such meaningful comments about your experience. We are working very hard as well as daily to provide the best service that our members deserve. I will transfer your comments to the proper department so the representative which his name is Mike will be rewarded for his effort and for providing the best costumer service.


You’re right, this is unacceptable. I can’t imagine how this may have happened
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These incidents with the orders are not typical of us, we will do our best to insure that such incidents won't repeat.



Please accept our apologies that the feature you request is not available at present. Nonetheless, it is of highest priority and we will do our best to implement it as soon as possible


Incident #: 191128-035824