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I am going to be more than happy to assist you today.
I am sorry to know that
It sounds terrible to know that
go through
Thank you for bringing this to our attention.
I certainly can check that for you.
I apologize for the inconvenience.
I will update you by (time)
Happy to help.
Absolutely!
Amazing!
ACKNOWLEDGE:
I know that this situation is difficult, but rest-assured I will find a solution for you.
I would feel the same if this happened to me. We will sort this out.
I’m sorry to hear you are having these problems. We will get this resolved as quickly as possible.
Happy Thanksgiving!
ANGRY:
I am sorry to hear that you feel this way
Your feedback is enormously valuable to us so we greatly appreciate you taking the time to contact us.
Thank you for your understand [Mr X / Ms X], we are doing everything we can for resolve your problem quickly.
SURV
Thank you for chatting, Please don’t hesitate to contact us again if you have any questions.
I’m very pleased that I’ve been able to help you today [Mr X / Ms X / FIRST NAME], please contact us again if you need help.
It’s great that I have answered your questions today. Thanks for chatting . Have a wonderful day.
Before you go I want to make sure you received a 5 star service with me today, is there anything else I can assist you with?
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