Notes

RTO:
I understand your concern regarding the refund.
However, I would like to let you know that the product was cancelled on..... after the same was shipped.
Usually, it takes 4 business days to reach the seller's warehouse.
Once this reaches the seller's warehouse and the return status is updated, the refund will be initiated by the seller.
Once the refund is initiated, the amount Rs. /- will be credited to your .....within... business days as per the standard banking procedure.
If the refund is not done within the above mentioned time frame, kindly contact us.
Anisha, I'm sorry to let you know that we will not be able to change the address since the seller has already shipped your order and change of contact number option is currently deactivated.
Please do not worry the Wishmaster will deliver your shipment on the given address.
REPLACE AND EXPECT:
May I know the reason why do you want to return the product?
I would like to let you know that the seller can fulfill your request with the exchange or refund.
I am sorry to let you know that the seller can fulfill your request with the replacement only.
Please, let us know your choice and we will take it from there.
Please provide me an alternate contact number for your request.
Please help me with few details so that I can raise your return request with the seller.
Would like to confirm if you have the original box, accessories and tags which were given to you with the product?
Would like to confirm whether you want a pickup of the product from the same address?
I would like to let you know that return has been approved by the seller.
The pick up will be done by January 07, 2020.
Your refund Rs.00/-will be transferred to your Debit Card within 2 business days after pickup.
I would like to let you know that the seller has arranged a replacement for your product and it will reach you by January 05, 2020. The item originally delivered to you will be picked up at the same time.

Please keep the item along with the original product box, accessories and tags ready as the Wishmaster will not be able to complete the pickup in case any item is missing.
Also, remember to collect the acknowledgement receipt once you hand over the product to the Wishmaster.
I have forwarded your request to the team for refund as you received the different product and they will get back to you with the best possible resolution on or before January 01, 2020.
I'm sorry to let you know that we do not have that information available with us at the moment.
The seller will need to cancel your order to check if the same color is available in XL size.
Shall I proceed with cancellation.

Reinstate:
Kaunain, you are right. Your order has been cancelled.
As I check the account notes, the cancellation request has been initiated but has not been accepted by the seller.
So I would request you to wait for the next 4 hours.
Then after we would be able to explain the reason of cancellation.
I would like to let you know that the seller has successfully cancelled your order.
F assured:
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SHIP TOGETHER
I understand that you would like to get all items in your order '' at the same time, we're really sorry to let you know that this isn't possible as the sellers are spread across locations which is why you receive them on different dates.
(Cancellation)
Please be informed that in case you'll cancel the single item from the order ID all items will be cancelled.
As there is no such option to check with the seller when it will be in stock.
However I could request to the seller to check this for you.
Hub:
I am sorry the courier partner will not allow to pick up the order from the hub since your order is doorstep delivery.
I am sorry to let you know that logistic partner has not updated details of the Wishmaster at the moment.
Size change:
I am sorry to let you know that changes can only be done while you place the order.
Rahul, as I can see the order is already approved by the seller, in that case the seller is unable to make any changes in the product.
Gayathri, you can raise a return request for your order within 30 days return policy from the time the order is delivered to you in case of size related issue.
However, If you would like, you can cancel this order and place a new one based on your requirement.

I would request you to create a return by yourself through Flipkart application or website and choose the refund option in gift card.
I would like to let you know that for 'Cash on delivery orders, you can get a refund option of ‘E- gift voucher’ while returning the product through Self Serve.The maximum limit is up to Rs. 10,000. The validity of the Gift card will be 1 year.
Missing
I would like to let you know that I have requested to the seller for the replacement for your product, however it is in pending status.
The team will get back to you with the best possible resolution on or before December 03, 2019.

Denied
It is not possible to change the address of this order since it has already been processed.

pay later
I am sorry to let you know that ‘Flipkart Pay Later’ option is currently available for select customers and the eligibility for this is decided by the respective sellers/financing partner.
We are currently working with the sellers/financing partners to expand this offering to more customers over time.

Suraj, as I checked I am sorry to let you know that your order has been canceled as the courier service provider tried to deliver your order several times, but could not do as there was no response.Since the order has been canceled, the seller will not be able to ship the item.

I would like to let you know that if you are not available at the place to receive the order, you could have a friend or a family member collect the package on your behalf from the current address.
Your new return request is in pending status by the seller as you have received the different brand, however you have selected the option for return that different model received.
I will need to cancel your return request and raise a new request with the correct reason that you have received different brand.
If we cancel your return request it may take 24 hours to get cancelled.
Once it is successfully cancelled we will be able to raise a new request for return your product with correct reason.
HOLD:
I have raised a return request for your order. Since the status of your order is not updated to 'delivered' due to a pending confirmation by the courier service provider, the seller keep your return request in pending at the moment.Once the status is updated within 24 hours of your request for refund will be approved and you will be notified via email and SMS.

Post policy:
I am sorry to let you know that as I checked with the seller and I see that the product was delivered to you on October 27, 2019 and since it has crossed the seller's 10 days replacement policy period, the seller will not be able to fulfill your replacement request.

COD to PRE:
If you get a notification to change the payment mode you can change the payment mode through Self-serve (web/app) or using the link provided to you via an/SMS
From 'Approved till dispatched', the COD to POD option is available for all courier service providers.
Once the item is 'Dispatched till OFD', the COD to POD option is available only for Ekart shipments.
You may have got a notification to change the payment mode from Cash On Delivery to prepaid or you will have a 'Pay Now' option on web/app under track your order page.
Payment methods available are:

Debit Card
Credit card
Netbanking
PhonePe payments

Attempt:
No worries, the courier service provider will make 3 attempts to deliver your shipment.
We are working closely with the sellers and courier service provider to expand the service.
Create return:
Here's how you can raise a return request for your order within policy period from the time the order is delivered to you:
1) Login to your Flipkart account
2) Select the item you'd like to return from your 'My Orders Tap 'Return' and follow the prompts

Cod to pre:
You will see a new button 'PAY NOW' on web/ App under 'Track your order' page. Payment methods available are:
Debit Card
Credit card
Netbanking
PhonePe payments

Payment pending:
I am sorry to hear that your order has not been confirmed by the seller.
This is because the payment for this order is pending.
I would request you to wait for 24 hours only.
It will be updated any time within 24 hours.
You will get an update on the status of your order through an email and SMS within 24 hours of the transaction.
If the transaction is successful, you will receive an order confirmation with the details of the order and expected delivery date.
In case the transaction is failed, you will receive a refund confirmation and the amount will be credited back to source within 8 business days.
Order gets approved instant, however sometimes it may take up to 24 hours to get update.
24 hours is the maximum time it will be updated any time within that. It may update in few hours as well.

Contact number change:
Daksh, I am sorry to let you know that you will not be able to change the number as OTP will be sent to your lost number to make the changes, however you have lost the number so you will not be able to check the OTP.
As your current number is lost I will forward your request to the team they will change this for you.Please provide me your lost number and new contact number for your request.
Rejected:
As I can see your order is cancelled by the seller as it was rejected from your side when the product was out for delivery.
wrong product:
I am sorry to let you know that sellers can provide a refund/replacement only if the products you've received are damaged, defective or are not as described.Since the product delivered to you is as per your order, the seller will not be able to fulfill your return request.
Failed.....
In the unlikely event of the amount being debited from your account, it will be reversed back to source within 1 business days from the date of the transaction.

I would like to let you know that your return request is in cancel requested state.
It may take upto 48 hours to get cancelled.
Once it is successfully cancelled you can get back to us and we will raise a new return request for you with the seller.
Price of the product are dynamic and vary based on sellers and products.
I am sorry to let you know that your order was cancelled by the seller as the seller was unable to deliver it on time and they did not want to keep you waiting.