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Thanks for writing in.
We understand your concern about the order ''.
We're sorry to hear / know that your product '' has <issue>.
We'd like to let you know that the product is covered under the manufacturer's warranty. You can get in touch with the authorised service centre and they'll be able to help you out with any product related support you may need.
The invoice for this product has been attached with this email. This can be used to avail services at the brand's authorised service centre within the warranty period.
<Brand name> authorised service centre Details:
Here is the brand support link: _____
Email address:
(optional)
We request you to call on above mentioned service center number to get the service center near to your location. You may email your concern to above mentioned email address.
In the unlikely event of the brand's authorised service centre not being able to help you, please let us know and we'll definitely assist you.
Hope this helps.
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