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Critical Competencies Information :
Customer Focus +
OCT---PCD/ noc/ dec
RR: 69.7---78PCD/ 67---83/83--85.7
CSAT: 63/68/82
Shrinkage:
unplanned--- 2.5/ 0/5.2.
ART:-- 40/38/35
FTE, SLA, paramter:
Ubon, shirinkagae, attrition.
****** ART, RR, CSAT, FTE--- Full time Equivalent--, PCD----Perfect chat delivery.
SLA--service provide to the client, so the particular time frame we have to deliver.
Chart, occupancy, AHT,. utilization, billing,
People Management
Excellent Communication Skills
Good Knowledge of MS office / Excel
Manage Client Interaction
Work Force Management
Email Etiquettes
Job Profile :
Real Time Monitoring of the floor performance
Preparing Reports
Manage employee information changes
Perform other duties and assignments as directed
Time Management
Excellent numerical ability
-------Prepare Daily, Weekly, Fortnightly, Monthly MIS report using Excel
Maintain Database, prepare daily Process performance reports & attendance.
Preparing Client Reports----
Good Communication & People Management Skill.
Manage day-to-day activities of the team and ensure compliance to procedures and policy guidelines
Good Excel Knowledge – Proficient in WORD, EXCEL and POWERPOINT
Strong Mathematical, analytical and organization skills
Job Stability / Responsible / Dedicated and Ability To learn
Problem solving and resolution skills
Strategic thinking
Good time Management
Eligibility:
9 months experience within the organization as on date of IJP release.
Minimum 9 months of work experience for graduates and 2 years in case of undergraduates
Should not be on active CAP / DAP / EDP/PIP
Average attendance 90% for past 3 months
Minimum ‘Successfully achieved rating in the last appraisal
Should be excellent in written and verbal communication with good knowledge of S-Excel
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