Notes

🙏CHAT ETIQUETTE'S:🙏

INTRODUCTION:-

Hi, my name is Kamalpreet and I'll be helping you with your request.

It will be my pleasure to help you out.

Thanks for being a valuable Flipkart Plus member.

I am sorry for the trouble you had to go through.

I am sorry for the unpleasant experience you have faced with this order.

I am sorry to hear that you have faced trouble with this product.

Please let me know the exact issue you are facing with the product.

Please don't worry, I will surely help you out with best of my efforts.

Please don't worry, I will surely help you out with the best possible resolution.

Please don't worry, I will definitely help you and will provide you the complete information in this regard.
I am sorry to let you know that your previous chat got disconnected and I will be assisting you further.

Hope your product will meet your expectations.


UNABLE TO UNDERSTAND

Please let me know the exact issue you are facing.

I am sorry to let you know that I an not able to understand your exact issue, could you please elaborate your issue in a short brief.

HOLD:

Please stay connected, I will be right back with an information for you.

Please stay connected, I will get back to you as quick as possible.
Please give me a minute or two while I help you get it sorted out.
Please give me a minute or two while I check the details.
Sorry it is taking bit longer. Please bear with me for one or two minutes.
Please bear a minute or two while I am requesting the seller for the return request.
Please bear a minute or two with me.

ALTERNATE NUMBER:
Please share your alternate number if you have any.
The alternate number will be helpful to reach you in case the primary number is not working.
Would you like to share an alternate number?
Please confirm that this your alternate number ''.
Could you please share the alternate contact number as it will be helpful in get in touch with you in case if we are unable to reach you on primary contact.

FURTHER

Anjali, do you have any other questions for me?


NO REPLY FROM THE CUSTOMER:

Since I have not heard from you for a while, I am closing this chat from my end. However, you can get back to us for further queries.

Since I have not heard from you for a while, I am closing this chat from my end. However, you can resume the chat whenever you would like to.

Since I have not heard from you for a while, I am escalating the issue to the team without the alternate number.



FURTHER assistance

If you will require any further assistance, you are always welcome to this chat and it will be our pleasure to assist you.

If you will feel any trouble with the delivery of your product, you are always welcome to this chat and I am always here to help you happily.

Please feel free to come on this chat if you will require any further assistance, It will be my pleasure to help you out.

Please feel free to come back to this chat in case you need any further assistance, it will be our pleasure to help you out.

I would like to inform you that there must be something happened while the product was in transit and it can be the reason for this issue.

There can also be some reason from seller's end and might be they have sent the product by mistake.





I have checked the details and I would like to inform you that you have already requested the seller for the return of this product but the seller has not approved your request yet.

Please don't worry, this issue has already been escalated to the team and the team is already working on your issue.

Please be assured, the team will take followup from the seller and will provide you the complete information in this regard.


Suraj@123Selvaraju, your feedback is really important to us.