Notes

MAKKHAN

I would like to inform you that the team is looking into this concern.

Please be assured that the team will find out the reason for this issue and will provide you the resolution with the proper clarification.

They will make sure that the seller will apologize for his mistake and will never repeat the incident which can make inconvenience for our valuable customers like you.

If I relate it to myself, I can completely understand how frustrating and annoying the situation can be when something like this happens but believe us it was never our intention.

I assure you that feedback will be shared with our team and they will work to minimize such issues which adversely affects the experience of our valued shoppers.  

I completely understand your disappointment; we don't want our valued customer to face such issues. Your valuable feedback has been shared with our team and they will look into it to reduce such instances in the future.

I understand that you are looking forward to getting your product and we have shared your feedback with the courier service provider so that they can put in additional measures in place to make your shopping experience a delightful one.

I assure you that feedback has been shared with our team and they'll do their best to make sure that you don't experience this again, as you are one of our valuable customer.

I completely agree that this hasn't been your best shopping experience. Please be assured that I will share your feedback with our team and management to minimize such instances in the future.

.
.
.
.
DELAY IN DELIVERY

I am sorry to let you know that your order is delay due to some unforeseen issues faced by the courier partner.

I am sorry to hear that you have not received your product by the given time frame.

I would like to inform you that I have successfully escalated your issue to the team.

Please don't worry, as your order is delay, I am escalating your issue to the team so that they can take a followup from the seller and the delivery partner about the delivery of your order.

As I have checked the details, your issue regarding the delay in delivery of your product has already been escalated to the team and they are working to resolve your issue on priority basis.

I understand that it must have been very frustrating for you to have waited for your order so eagerly.

I can understand that how it feels when you are eagerly waiting for your product and it comes to know that your order is delay.

As your order is delay, I am escalating your issue to the team to make sure that the team takes the complete follow up from the delivery partner.

I would like to let you know that I have successfully escalated your issue to the team.

Please be assured, the team is looking into your issue and will provide you the best possible resolution within next 24-48 hours.

They will take followup from the seller and the delivery partner and will ensure the delivery of your product at the earliest.

So it is my humble request to wait till November 17, 2019. Our team will get back to you with the resolution before or on this date.

Please be informed, 24-48 hours is the maximum possible timeline for the resolution.

You can expect speedy resolution from the team and hopefully, they will provide you the resolution at the earliest.

Even, I will personally request the team to look into this matter and make sure that you will get the resolution at the earliest.

I can understand that the team has not provided you any information regarding the reason of delay in your order.

I can understand that you don't want to wait for this and we also don't want you to wait for the resolution.

You can be sure that the team is looking for the errors and will update you with the clarification of delay within next 24 hours.

Believe me, my words will not hurt you and you issue will be resolved on priority basis.

I have shared your strong feedback to the team and the management to make sure that your issue will be resolved within next 24 hours.

You can be sure that you will not only see the improvement but your issue will be resolved completely.

I understand that there has been a delay in the delivery of the product. Hope I could helped you out on priority basis.

Please be assured about that our team will do the best in order to sort out your concern and will get back to you as per the above mention time frame.

Please be assured that the team is working on your issue to ensure that you receive your product as soon as possible.

You can be sure that the delivery partner is completely dedicated to surprise you with the early delivery of the product. Still, the delivery partner will be unable to commit on an early delivery.

Now, I will make sure that the team will look into the matter and make sure that you will receive your product at the earliest.

We are working closely with the service providers to get this sorted and we will get back to you as soon as possible.

** Please be assured, the team will help you with your desired choice and we will not let you leave without the complete resolution.

** We are here to bring smiles and we will not let you go without the smile on your face.


I want to inform you that your order has been out for delivery on November 08, 2019 but due to some uncertain reasons it haven't got delivered to you by that day and now it got delayed.


I sincerely apologize for the inconvenience you have faced as your order got delayed.

Since you haven't receive your order on the promise date, so I need to escalate your concern to the team.

Since you haven't receive your order on the promise date but the status got confirmed as delivered so I need to escalate your concern to the team.

Please share your alternate contact number over the chat support.

Be assured, this is the maximum timeline has been provided to you, your concern will get solved earlier than this.

However your concern has already been escalated to the team and team is working on it.

Please share your alternate contact number over the chat support.

I have succesfully escalated your concern to the team and you'll get notified by the means of the SMS/email regarding the delivery of your order by December 02, 2019.

I have succesfully escalated your concern to the team and you'll get notified by the means of the SMS/email regarding the resolution of your concern by December 16, 2019.

You'll get notified by the means of the SMS/email regarding the resolution of your concern by December 13, 2019.

Please be assured, once your feedback will be shared with the logistic team then they'll try to deliver your order as soon as possible.

I request you to please mark this order as an exception, it's not something that we want to offer you.

Hopefully, this kind of incidents won't get repeat for future reference.

Your feedback is really important to us. Please share your chat experience with me by completing the email survey you’ll get after this chat session.