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*When is the payment conversion possible?
When the order is between "Approved" to "Out for delivery"
When the order is "Out for Delivery (OFD)" (only for PhonePe payments)
When the order is between 'Approved' to 'Out for delivery': Customers will get a notification to change the payment mode from COD to prepaid/ or they will have a 'Paynow' option on web/ app under track your order page.
We would like to let you know that you cannot change your payment mode from COD order to prepaid at this moment as there are multiple items in your order.
In future if you want to change your Payment mode below are the eligibility criteria to avail it:
1. Orders with single unit
2. From 'Approved till dispatched', the COD to POD option is available for all courier service providers. Once the item is 'Dispatched till OFD', the COD to POD option is available only for Ekart shipments
3. The status of the order is between 'Approved to OFD'
4. Current payment mode is COD (Cash on Delivery)
5. Customers can change the payment mode through Self-serve (web/app) or using the link provided to customers via an/sms
Payment methods available are:
Debit Card
Credit card
Netbanking
PhonePe
BNPL
Cardless CreditEMI payments
Following are the steps to convert COD order to Prepaid:
- You will see a new button 'PAY NOW' on App only if all the above criteria are met.
- - This will also be available to you when a Dispatched communication is triggered to you through an email.
- - Once you click on this button, a new page will open up with the list of payment options.
- - You will have the option to select from Net banking, Credit Card, Debit Card to make the payment (EMI, EGV, Wallet payment method will not be available).
- - Once the payment is successful, you will be redirected to 'Order Details' page with the new payment mode and appropriate message.
- - Payment information will be sent to EKL and payment mode will be updated to prepaid, so that EKL will not ask you for payment at the time of delivery.
- - If the payment is unsuccessful/ fails, you will see a failure message and can retry the payment after 30 mins.
We’d like to assure you that we’re doing everything possible to give you a better shopping experience on Flipkart.
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