Notes

Trust me if there is an option with me, I could have definitely helped you out, as you are one of the valuable customer.

No need to worry, I will check and help you with this.

I assure you that feedback has been shared with the seller and they'll do their best to make sure that you don't experience this again.

As you are one of our valued customers, your satisfaction is one of our primary concern.

I want to assure you that additional measures are put in place so this does not happen again.

Feedback and suggestions from customers are taken seriously and have been instrumental to our success.

Please be assured that we will certainly consider your suggestion and look into the feasibility of implementing the same.

Thanks for your kind understanding in this regard.

I see that you have been one of our valuable customer and really sorry for the trouble you had to go through.

If I relate it to myself I can completely understand how frustrating and annoying the situation can be when something like this happens but believe me it was never our intention.

I'll take this up personally with the courier service provider and make sure they take utmost care to ensure this does not happen again.

I want to assure you that additional measures are put in place so this does not happen again and we're constantly working to enhance your shopping experience.

I’ll make sure it’s passed on to our team.

I will share the feedback with [[seller/courier service provider]] so that they can put additional measures in place to make your shopping experience a delightful one.

Yes, I understand that. I’ll pass it on to {our team/seller/courier service provider} so that your experience can be a delightful/seamless.

Not to worry, the feedback will be shared to the courier service provider. However, such issues will not be repeated.

The courier office address or the contact details are not shared to us. Hence, I do not have the option to share the details and I am sorry about the same.

Also, the self pickup option is not selected, hence, the courier service provider will not handover the product at the courier office. Please do not worry, your order will get delivered to you at your door step.

The team is already working on this to make sure the order gets delivered to you soon.

Please help me with your alternate number, so that I can take your request and escalate.

On checking, I see that there is an unusual delay in delivery of this order by promise date. Not to worry, the same has been notified to the team for investigation and you can expect the resolution on or before 30th Apr 2019.

Although the seller's try and do their best to ensure the items reach you as soon as possible, but they cannot promise an early delivery.

Kindly request your patience while the issue is resolved to your satisfaction at the earliest.

This is the estimated delivery date is just the maximum time frame, in the most cases the delivery will take place much before the estimated delivery date.

In case, you find any issue with regards to the delivery please contact us at the earliest to help you accordingly.

We'll definitely share the feedback with the courier service provider, so that they can work on it.

I am sorry to let you know that there has been an unexpected delay in having your order delivered.

Please do not worry, this issue has been shared with the seller and their courier service provider to get this sorted.

The resolution regarding the delivery will be shared with you.

Could you please confirm the alternate contact number as it will be helpful in getting touch with you in case if we are unable to reach you on primary contact?

Do not worry! Most of the orders are delivered on or before the promised date. Still, the seller will be unable to commit on an early delivery.

I’d like to assure you that we at Flipkart take stringent measures to ensure your details are completely secure.

You can be certain that your details are safe and you can continue to shop with confidence.

It was a nice chatting with you today!

We also want our customer to be happy and will try our level best to make this issue resolved as quick as possible.

Really you are good customer for understanding.

Please do not worry, we will help you in this regard.

I deeply regret for same, but trust me we never wanted you to face such issue I make sure you that such issue will not repeat again in future.

Please be assured that we will share an appropriate feedback with the seller.

Please be assured we will coordinate with our team and your issue will be resolved on priority basis.

Please be informed that your urgency will be mentioned to them and they will try to deliver your product as soon as possible.

This is an unacceptable instance which took place.

We have duly noted your feedback with the assurance that such instances does not take place again.

We do fail sometimes in making a perfect experience for the customers.

Hope to serve you better in future.

Our effort will be more emphasized to provide you a better service next time.

I understand your situation since I'm also a customer somewhere, if I would be in your place I"ll definitely feel the same.

I would feel the same if I would be at your place however trust me sir, I have done my best at my end.

I do want to help you in this regard. I am trying my best to make things right for you with my efforts.

Since, your case is already with our team so it is my humble request kindly wait by ______. Please be assured you will be getting the best resolution in this regard.


( DELAY IN DELIVERY IF CX DISPUTES WHY YOU TAKING SO LONG TO RESOLVE)


I know how hard it is to trust for you now. However, I have done my best at my end. Trust me, you will not face any issue and team will provide you the best resolution in this regard.

However, trust me if there would be anything else then I would have done it for you.

I hope you will understand my limitations.

I do not want to make any fake commitment this is the reason, I have done my best and have shared the same information that has been shared by the seller with us.

Please give a chance to let the seller correct this mistake. I do value you and your time in this regard.

We do want to keep you as a happy customer for a long time.


Customer smile is our first priority.

I really wish to do my best to make things easy for you with all the access that has been provided by the seller and our organisation.

I am glad that you are bringing this to my attention. I completely understand your concern I will share your feedback in this regard.

I greatly appreciate that you are taking this initiative and bringing this to my attention.

Your suggestions and feedback is something that is very important to us to make your online shopping experience better.

I do value you as a valuable customer, your time, your money and appreciate your business.


Give us a chance to help you and to keep you with us as a happy customer.



Cases out of control ( MY OWN)

I do feel the situation you are in however, trust me this is not in my hand.

I really wish to make it easy for you with all my efforts, I will surely submit your feedback in this regard.

I know it will be hard for you to believe. Please accept my sincere apology in this regard.



Empathy


I do understand the situation you are going through.

However, trust me if there would be anything else then I would surely provide you that information as well.

I do understand the importance of timely delivery of order.

We do have to work within the policy.

You have been such an awesome and understanding customer.

I do want to make things easy for you, we do value you as a valuable customer and do want to keep you as a happy customer for long time.

I am so thankful that you are appreciating my efforts.

Once your product will be out for the delivery, Wishmaster will call at your registered phone number if he will not be able to locate your address please be assured.

Since, I have not heard from your end so I need to close this chat.


Customer appreciation.

I greatly appreciate your kind understanding and cooperation in this regard.

You have been such an awesome customer, very few customers understands that we do try our best at our end to help each customer.

Your every word means a lot to me.

Priority specific and early delivery denial

NOTE: You will not need to add specific and priority templates those templates have already been added

I completely understand your concern however trust me this is something which is not under my control. The delivery of any order depends on so many factors.

It is a process that takes time. We have to work within the policy that has been mentioned by the seller and as per the courier service providers.

I hope you will understand my limited access and will cooperate in this regard.



If the seller would have provided any option to provide you early delivery then I would have requested for you.

However, I have done everything what I was able to do to make it easy for you.
I will share your feedback as well.


Delay In delivery (if case is already with team):

I will go ahead and will check the status of your order, please be assured.

I do understand the situation you are going through.

Please be assured, you will not have to face the same issue in future.

Good news is your case is already with our team and team will get back to you with a resolution.

You will get a resolution for the same by ____________.

EMPATHAY /

Please be assured, your feedback will also be shared with the seller so that you will not have to face this issue again in future.


Please be assured, I will do my best to make everything easy for you.


That's certainly not the kind of shopping experience we wish to provide you.


Helping our customer is our priority for us and would never like you to feel this way about our services.

What you have experienced is no more acceptable to us than it is to you.

We try to help you out as long you are not satisfied with the resolution provided.