Notes

Hi Anmol,

Thanks for writing in and for being a valuable Flipkart Plus member.

We tried to get in touch with you on '9872605679' and '8054400250' to talk to you about your concern but could not reach you.

We understand your that you are facing an issue with your product 'Noise Shots X1 Air True Wireless Bluetooth Headset with Mic' with the order ID 'OD117199544820281000'.

We are sorry for the trouble you had to go through. We completely understand and this isn't something we would want you to go through.

Here are the troubleshooting steps you can try for your product to fix the issue you're facing:

1) One side of the headphone is not working
2) Perform a Swap Test
- Try checking the headphone with a different device.

2. For the sound issue:

1. Basic Checks:

-Make sure the Bluetooth Headset is powered on and has enough charge.
-Check if the headset is connected to the device and the device is nearby.
-The Audio might be jerky or low if the Bluetooth device is not nearby
-Check if the Audio source is playing some audio.
-Check for Volume, if the Volume is low. Increase the volume.

2. Connecting or Pairing Issues:

** Ensure you turn on Bluetooth on your device and the bluetooth device is in Pairing mode.
- A LED will be blinking on the headset when in pairing mode
** You will be able to see the headset on your device when its in pairing mode.
** If the device is already paired, unpair and try pairing the device again.

3. Check for Damage:

** You can check if there is any damage on the Bluetooth headset.
** How was damage incurred.

In case your issue not resolved after following troubleshooting steps so we request you to contact to the brand.

The product is covered under the manufacturer's warranty. You can get in touch with the authorised service centre and they'll be able to help you out with any product related support you may need.

If there is any physical damage or liquid damage in your product so service centre will charge you accordingly.

The invoice for this product can be used to avail services at the brand's authorised service centres within the warranty period.

We are sorry to let you know that the seller is not able to provide you the authorized service center details right now.

Please be assured that our concern team will look into this and get back to you with an update by December 21, 2019.

We assure you that feedback has been shared with the seller and they're working on putting in additional measures to avoid instances like these.

If there’s anything else we can help you with, please let us know by visiting our help centre: https://www.flipkart.com/helpcentre or you can call on our toll- free customer care number 1800 208 9898 so we can assist you.

Hope this helps.

Anmol, we would love to hear from you. Please share feedback about your experience by completing the email survey you’ll get shortly.

Thanks for choosing Flipkart.