Notes

cod to prepaid
You will get a notification to change the payment mode from COD to prepaid/ or they will have a 'Paynow' option on web/ app under track your order page.

Below are the eligibility criteria to avail the COD to Prepaid payment conversion:

Orders with a single unit
From 'Approved till dispatched', the COD to POD option is available for all courier service providers.
Once the item is 'Dispatched till OFD', the COD to POD option is available only for Ekart shipments
The status of the order is between 'Approved to OFD'
Current payment mode is COD (Cash on Delivery)
You can change the payment mode through Self-serve (web/app) or using the link provided to you via an/SMS.
Payment methods available are:

1. Debit Card
2 .Credit card
3. Netbanking
4. PhonePe payments

Ekart sends an SMS to you about the PhonePe payment option when the product is "Out for Delivery" you makes payment using their PhonePe app.


Before shipping:

Serviceable pincode
I would like to let you know that Card on Delivery option is offered only by Ekart Logistics and the item is getting shipped through Ekart Logistics so Wishmaster will carry the swiping machine.
In case the item gets shipped via any other couriers, Wishmasters will not carry swiping machine




Buy Time
tpm.471183
Hi, my name is Ankita and I will be assisting you today.

As your product is delayed, so your issue is highlighted to the team and the team will provide you resolution for the same by September 05, 2019.

I would like to inform you that your issue is already escalated to the team and the team will get back to you with an update by October 14, 2019.


As your product is delayed so I am escalating your issue to the team.


Since I haven't heard you in a while so I am escalating your issue to the team.
As I have escalated your issue to the team so the team will get back to you with an update by September 23, 2019.

Not to worry, I will escalate the issue to get it resolved.

I see that your experience has been an unpleasant one, we request you to wait for the resolution till the timeline.

Please confirm me that the alternate number : 8106658805 is this working?

Please be assured that the team is working to resolve this issue on priority.


We are looking into the issue, so we will need your alternate contact number.



Trust me if there is an option with me, I could have definitely helped you out. As you are one of the valuable customer.

Thank you for your kind understanding in this regards.

I should be the one, saying thank you. You have been an awesome customer.

We would never want any of our customers to go through such a case.

I truly appreciate your kind understanding and patience.

j
Please do let me know if I can help you with any other questions.

Please give me a minute or two while I am escalating it.

Thank you. It was my pleasure to assist you today.

It's a humble request to you to please wait till the given timeline.

Not to worry, I will escalate the issue to get it resolved.

Would you like to share an alternate contact number for the same?


We're working with the seller and their partnered courier service provider to have your product reach you by August 27, 2019


Thanks for sharing an alternate number.

Not to worry, I have escalated this issue to the team and the team will get back to you with an update by August 25, 2019.

Shipping charges of Rs. 40.0 will be refunded to the you within 24 hours of successful delivery.



I completely understand that it has been trouble for you.
However, we will try our best to get it sorted out soon and would appreciate your patience and understanding in these regards.
Alsrnate contact number of yours?
It is because in the meanwhile if we need to o, can you please help me with an altecontact regarding the same.

Shipping charges of Rs. 40.0 will be refunded to the you within 24 hours of successful delivery.




Sorry about the dealy.w

cx want to know where is the products inform to wait till 7 pmand tag here..

I will definitely share your feedback with the courier service partner/seller. So, you do not face any such issue further.

I will definitely share your feedback with the courier service partner. So, they will resolve the issue as soon as possible and you do not face any such issue further.


Important points to note:

Each customer will be eligible for 1 reward throughout the offer period, irrespective of the number of orders placed
You can claim the reward by visiting the "Mystery Box" page on the platform either through the order confirmation page or by clicking on the banner on the Flipkart home page & on "Claim Assured Reward"
The eligible customers will receive the rewards by 5-June-2019 through an email from Flipkart to their registered Flipkart email ID.
You will be able to redeem their rewards from 5-June-2019 to 30-June-2019
You will be eligible to redeem the reward only if the order is not cancelled or returned
You can claim the reward either through order confirmation page or by clicking on the banner on the Flipkart homepage



Once you clicks on this button, a new page will open up with the list of payment options
You will have the option to select from Net banking, Credit Card, Debit Card to make the payment (EMI, EGV payment, BNPL method will not be available)
Once the payment is successful, you will be redirected to the 'Order Details' page with the new payment mode and appropriate message
Payment information will be sent to EKL and payment mode will be updated to prepaid, so that EKL will not ask you for payment at the time of delivery
If the payment is unsuccessful/ fails, you will see a failure message and can retry the payment after 30 mins



Please be informed that the issue is already escalated and we will get back to you with an update by June 04, 2019.


You have to earn 50 coins during the membership period (1 year) to get the 'Join Now' option to renew the Flipkart Plus program for next year (These coins need not be unused)


The eligible customers will receive the rewards by 5-June-2019 through an email from Flipkart to their registered Flipkart email ID.

I would like to let you know that coins reflecting as 'on the way' are in the pending state and have not been credited.

The earned Plus Coins will be moved to 'credited' state once the seller's 10 days replacement policy period of both the products in the order is completed.

In case of travel/hotel bookings, the Plus Coins will be moved to 'credited state' once the booking date has passed.

To know more about the program click here: https://www.flipkart.com/pages/plus-tnc. For more information on Plus Coins click here: https://www.flipkart.com/pages/pluscoins-tnc

We would like to thank you for your understanding.


Request the customer to contact Jeeves services (Jeeves.co.in or toll-free numbers EW (extended warranty - 1800-425-5568)



I am sorry to let you know that your order for product has been cancelled by the seller since you have chosen the option to cancel your order during the automated voice response call you received from us asking you to confirm your order.


If you like, you can place a fresh order and the seller will have it delivered to you.



There are some new changes being made in the Flipkart Plus program keeping valuable customers like you in mind. Stay tuned and you will get to know more by July 12, 2019.

The delay is due to logistics constraints. I request you to check email for more details

Flyers Fashion Printed Women V Neck Grey T-Shirt, Flipkart SmartBuy Back Cover for Mi Redmi Go, All Time Polka - 5300 ml Plastic Grocery Container, Roadster Solid Women Round Neck Grey T-Shirt, SharkTribe Printed, Graphic Print Women Round Neck Black T-Shirt, Martand Cotton 300 GSM Hair Towel

₹ 1346 for 12 months@ 14% p.a.
Order Value
₹ 14990
Interest (charged by Bank)
₹ 1161
Total EMI for 12 months
₹ 16151
Item Level EMI break-up
Vivo Z1Pro (Sonic Blue, 64 GB)
Item Value
₹ 14990
Interest (charged by Bank)
₹ 1161
No Cost EMI Discount
₹ 0
Total EMI for 12 months


You will see a 'BuyNow' option in the product page on 17-July-19 08 pm post-launch.


Note: During setup after the reset, please make sure you don't restore the settings. Icustomer not to install apps from unknown sources like third-party websites or through SHAREit. Apps must be downloaded only from the Google Play Store.


I am sorry to let you know that your order has been cancelled by the seller since you have chosen the option to cancel your order during the automated voice response call you received from us asking you to confirm your order.

If you like, you can place a fresh order and the seller will have it delivered to you.



A short survey that won't take more than two minutes of your time has been sent to your registered email address to get your feedback on the resolution provided and our conversation.


You can confirm if you're happy with the resolution provided by choosing 'Yes' or 'No' and also rate our conversation experience on a scale of 1 to 5, 1 being the lowest and 5 being the highest.


Your feedback is really valuable to us and will help us enhance your experience.

First six and last four digits of the card (Debit/Credit, EX: 123456XX XXXX 3456)
Date of transaction
How many times amount got debited against Flipkart?
Exact amount debited against Flipkart (for multiple transaction cases, get individual transaction amounts)
Your contact number



Return process :

Not to worry, I will request to the seller for creating a return request for this product.

Please confirm the exact issue that you are facing with this product?

Please confirm if you would like to go ahead with a replacement.


Should I go ahead to request the seller for refund of your product?
Please let me know, you have the item along with the original product box, accessories & tags or not.

At this moment, the seller is able to provide you refund for the same.

Let me see, what best I can do for you.

Before proceeding, please let me know if the pickup address and primary contact number will be the same as you provided at the time of placing order.

Thanks for the confirmation.

Would you like to share an alternate contact number?

Thank you for sharing an alternate number.

While checking we might need to contact you, would you like to share an alternate contact number?
Thank you for sharing an alternate number.

Thank you for confirming.

Thanks for all the confirmations.

I just need a couple of minutes to forward your request to the seller.

Your primary number is '9637888860'. Is it correct?

Could you please let me know if the seal on the product box was broken or tampered with when you opened the external packaging?

Can you please confirm if your issue is related to returning this product?

I request you to share the bank details so the seller can proceed the refund request.

(1) Account holder's name (Should be the same as registered for the order)
(2) Bank name and Branch
(3) Account number
(4) IFSC.


Sympathy:

Trust me if there is any option with me, I could have definitely helped you out. As you are one of our valuable customer.

I can understand how it feels as I am also a customer somewhere. I’ll make sure it’s passed on to our team.

Sorry for the unpleasant experience.

Hence, we request your kind patience in this regard.

Please confirm the outer package seal was tampered or not when you received the product?

As requested by you, we're requesting the seller to initiate a refund for this order and it'll be completed as soon as the originally delivered item reaches them.


The item is being packed by the seller and it is ready to be shipped. You can be sure that it'll reach you by May 12, 2019.


I would like to let you know that winner will receive the reward on May 10, 2019 under 'My Rewards' section. You must have a valid account on the Platform and log in using the same on the Flipkart Mobile App only.



Return Approved time on present (skynet-v2-19-05-16-17-02-03-037-818267580-10-33-255-188)
X
Please contact the tech team with the screenshot and the above error message.


Filling Material is Cotton.