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IF CX WANT TO CANCEL ORDER
As per our records, your order is out for delivery and seller is unable to cancel the order at this moment.
You can reject the order at the doorstep.
IF CX WANTS TO PAY THOROUGH COD
I certainly understand your concern.
The order is shipped by the seller through Ekart Logistics and it will be delivered to you by December 20, 2019.
You can also check your order status here - https://dl.flipkart.com/dl/account/orders17-Dec-19 ,
Sorry to inform you that we do not have the exact location of your order.
I'm sorry about that. The payment was not successful and the amount debited will be refunded to your PhonePe account within the next 8 business days.
I would like to inform you that your order is placed on cash on delivery pay method.
I'd like to let you know that once the order has been marked as 'Out for Delivery', you can pay using PhonePe payment option via the payment link in the out for delivery SMS from Ekart.
Also, I'd like to let you know that the payment link would remain active until the time of delivery.
CX RETURN IS CANCELLED MANY TIMES
As I can check your last return was cancelled by the seller due to unforeseen issues.
Please confirm may I go head and request a seller to confirm the return request.
I understand your concern but sorry to inform you that currently, the courier partner does not have an option to schedule pickup at a particular time frame due to courier constraints.
We will get back to you with a resolution by December 20, 2019. TAT
I'm sorry to hear that your experience has been an unpleasant one.
This isn't something we would want you to go through.
You can be sure that we'll take definite steps to set this right.
Please be assured that we are looking into this issue and we will get back to you with a resolution by December 20, 2019
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