Notes

Not to worry, I have escalated your issue to the team and the team will get back to you with the resolution by December 04 , 2019.

Priya- 8264942474
adarsh-

Incident Id - IN1912121503278824463

If you don't get any resolution by the time frame shared above. In that case, you can contact us anytime you need any help, we'll help you accordingly.

But due to huge traffic of orders in this sale season, the promise dates are little long.


I would like to let you know that the courier service providers will do their best to get the order delivered as per the promised timeline, however, in the unlikely event of the order getting delayed, the courier service providers will be intimated about this and they will attempt the delivery within the next business day.




You can contact Jeeves services at Jeeves.co.in or toll-free numbers - 1800 425 365 365)

To check weather the replacement is available or not first I have to request the seller to cancel the present return request than create the new one.

It will take 24 to 48 hours the present return request to cancel.

Please confirm shall I go ahead and request the seller to cancel your return request.

Please confirm you want to change number for particular order or for flipkart account

As I have checked your product will be delivered back to the seller by Wishmaster by November, 2019.

Once the product is received by the seller from the Wishmaster he will refund your amount to the source account with in One business day.

As I have checked the refund of Rs.358/- has been completed by the seller on November 08, 2019.The same will be refunded back to your source account by November 15, 2019.

flipkart toll free number 1800 208 9898

I am happy to inform you that your return has been approved by the seller. The pick up for your product will be done by November 22, 2019. Your refund will be transferred within 2 business days "after pickup.

I would like to Inform you that the seller can help you with the replacement and refund both. Please confirm you want refund or replacement.



cx said The roller has titanium needles and few are broken, So it can harm my scalp and leed to bleeding,it is damaged product.
Alternate number- 7827667117, 7004137572



cx asked about the order tat shared unable to update hence tagged here.
Alternate number- Na.

As I have checked your order has been shipped by the seller and will be delivered to you by 7 pm today.


Not to worry, the team is working into issue and the team will get back to you with the resolution with in 24 hours.
Not to worry, the team is working into issue and the team will get back to you with the resolution by December 23, 2019.

As I have checked your order has been cancelled by the seller as per your request with the reason purchased by mistake as per seller's notes.

As I have checked your order is delayed by the seller due to some unforeseen issue.

As I have checked your order has been shipped by the seller and will be delivered to you by December 17, 2019.

As I see that the seller has initiated the cancellation request for this order and it is in partial cancelled state.

I would like to inform you that the pick up for your product will be done by the Wishmaster by November 23,2019.

I would like to inform you that when you will go to my account there you will get the plus zone and then you will be able to see the third party offers which you can avail with your coins.

Once the pick up is done and the product is received by the seller from the Wishmaster the seller will refund your amount into your source account with in 2 business days.

Please keep the originally delivered item ready, brand box, along with all the accessories, price tags, etc.


Please confirm you want the pickup of the product to be arranged at the same address where it was delivered.
As you not responded I am closing the chat. However you can get back to us with your query anytime.

Sorry for typo error.
Please Ignore the above line.
Thanks for sharing the order ID.
Are we connected?
Thanks for sharing the alternate number.


cx said Colour and model is totally change.
ALTERNATE number- 7907200681


cx said The seller says the cover is for note 3 neo but it is actually not.
Alternate number- 9560001358



I would like to inform you that the amount of Rs.584/- has been added in your gift card section of Flipkart account.You can redeem this account during check out by clicking on the left side box present there.

As this order contains 2 products please confirm you are concerned about which one.

As this is a chat window I am unable to call you at the moment.
I can help you over chat only.
Please follow the above mention steps for call back.

Shipping charges of Rs. 33/-will be refunded to the gift card section of your flipkart account within 24 hours of successful delivery. Which you can use for further purchase.
I can help you over chat only.

Thanks for sharing the order ID.

Please confirm you are concern about the delivery of
Thanks for sharing the order ID.

As I have checked your order is out for delivery by the Wishmaster and will be delivered to you by 7 PM today.

As your order is out for delivery you may have got the link on your registered contact to pay through phone pe you can pay through that.

The extra amount that is the interest rate charged by the bank has already been discounted by the seller on your product.


Not to worry the order will be delivered to you at your registered address on the delivery date.

Shipping charges of Rs. 40.0 will be refunded to the customer within 24 hours of successful delivery

Please share the order Id of the product you are concerned about. So that I can help you properly.
Please tell me the exact issue you are facing with the product so that I can help you.

Shipping charges of Rs.52/- will be refunded to the gift card section your Flipkart account within 24 hours of successful delivery.

As I have checked your order is already out for delivery by the Wish master therefore the seller will not be able to help you with the cancellation however If you want you can deny the delivery of your product at doorstep.

Incident Id - IN1911211606183384946

IMPORTANT: Do Not use the term 'Misroute' while communicating with customers


Check the 'Hub notes' tab to know the reason for the misroute


Let customers know that shipment has reached a different location instead of the one closest to you due to incorrect pin code entered while placing order


Misroute - Same state: Request the customer to wait for additional 3 business days for delivery - DO NOT assign such cases to back end.



Tagging on SA: Order delivery >> Order status related >> Status check



IMPORTANT: Check the status on 'Smart Assist'


If the misroute entries are showing more than once, cancel the order post customer consent. In case, the customer is not ready to cancel, create an incident for a status check or DID based on CPD


If customer agrees for cancellation


Tagging on SA: Cancel DT >> Mis-route and enter appropriate comments in the notes section


If customer is not ready to cancel,


Tagging on SA: Create Incident- Order delivery >> Order status-related >> Status check


OR (To be chosen based on CPD)


Tagging on SA: Delivery Related DT >>> Delivery Delay (To be chosen based on CPD)


NOTE: If the order qualifies for service recovery, a pop-up message on SA will be displayed, follow the service recovery process listed under ‘Service Recovery for the delay in delivery (with Comms Guidelines)