Notes

Hi sdfdg,

Thanks for writing in and for being a valuable Flipkart Plus member.

We'd like to let you know that we tried to get in touch with you on '8726245900' to talk to you about your concern but could not reach you.

We understand that you are facing an issue with your order '' for the ''.

We are sorry for the trouble and this isn't something we would want you to go through.
We request you to write back to us with the exact concern of the product and confirmation of the packing was sealed or tampered within 72 hours so that we can check and help you out in the best possible way.

While replying to the email, please ensure that the subject line is not edited.

Hope to hear from you soon.

Thanks for choosing Flipkart.


Hi sgfgfjh,

Thanks for writing in.

We'd like to let you know that we tried to get in touch with you on '8726245900' to talk to you about your concern but could not reach you.

We understand that you want an invoice of your order 'OD116683960430202000' for the 'Redmi Note 7 Pro (Nebula Red, 64 GB)'.

We are sorry to let you know that the seller is unable to provide you an invoice for your order due to technical errors.

Please be assured that we'll look into this and get back to you with an update within 72 hours.

Alternatively, you can also get quick answers to your questions by clicking the following link: https://www.flipkart.com/helpcentre call our toll-free number: 18002089898.

We would like to thank you for your patience and understanding.

000202, we would love to hear from you. Please share feedback about your experience by completing the email survey you’ll get shortly.

Thanks for choosing Flipkart.


Hi .....,

Thanks for writing in.

We understand that you would like to call back from us.

We're sorry that we have not been able to call you due to high contact volumes we’re experiencing, at the moment.

Since we didn’t want to keep you waiting, we’re responding through this email.

We request you to write back to us with the exact concern of the product and order id within 72 hours so that we can check and help you out in the best possible way.

You can reply to the same mail with your query and we’ll definitely help you out. Alternatively, you can also get quick answers to your questions by clicking the following link: https://www.flipkart.com/helpcentre.

We would like to thank you for understanding.

Thanks for choosing Flipkart. 






Hi .....,

Thanks for writing in.

We understand that you are concerned about the refund for your 'Ethiglo Face Wash' with order ID: OD116671495325166000.

We are sorry for the trouble and this isn't something we would want you to go through.

We’d like to confirm that the seller has refunded Rs.462/- to your Debit Card on December 30, 2019 and this amount should have been credited by now.

You can also check the refund status of your order by clicking here: http://fkrt.it/bqWLi~NN

In case the amount has not been credited, please contact your bank’s customer care using the number mentioned on the back of your card.

If they are unable to help, you may raise a dispute with the bank's grievance.

We would like to thank you for your patience and understanding.

000202, we would love to hear from you. Please share feedback about your experience by completing the email survey you’ll get shortly.

Thanks for choosing Flipkart.



Hi jkhjj,

Thanks for writing in.

We understand that you are concerned about your order 'OD116705970799964000' for the 'Krkis Back Cover for LG V30 PLUS'.

We are sorry for the trouble and this isn't something we would want you to go through.

However, we would like to let you know that please be assured that we'll look into this and get back to you with an update by December 09, 2019.

We would like to thank you for your patience and understanding.

Thanks for choosing Flipkart.

Hi .....,

Thanks for writing in and for being a valuable Flipkart Plus member.

We understand that you are concerned about your refund of your order 'OD116768980610258000' for the 'Quick Shel 100%EVA Eco Friendly Mat, Exercise & Gym Mat With Bag Green 6 mm Yoga Mat'.

We are sorry for the trouble and this isn't something we would want you to go through.

We would like to let you know that the seller has refunded Rs.331/- for your order to your Debit Card on October 12, 2019. This will be credited to your account by December 24, 2019 as per standard banking procedures.

If you do not receive the refund by the time mentioned, please let us know and we’ll help you out.

Please note that you can also track the refund status of your order by visiting 'My Orders' section of your Flipkart account by clicking here: http://fkrt.it/bqWLi~NN

We would like to thank you for your patience and understanding.

000202, we would love to hear from you. Please share feedback about your experience by completing the email survey you’ll get shortly.

Thanks for choosing Flipkart.


Hi aaa,

Thanks for writing in.

We understand that you want an invoice of your order 'OD405201159685508000' for the 'HP 15-ac123tx (Notebook) (Core i5 (5th Gen)/ 4GB/ 1TB/ Win10/ 2GB Graph) (N8M28PA)'.

We would like to let you know that a copy of the invoice provided by the seller for your product has been attached with this mail.

Here's how you can get your invoice instantly in the future:

1. Visit 'My Orders' section of your Flipkart account here: http://fkrt.it/bqWLi~NN
2. Click on the order for which you’d like the invoice and click on ‘Request Invoice’

The invoice will be sent to your registered email address used while placing the order.

It's that simple! In case you don’t find the invoice in your inbox, please check the spam folder.

Hope this helps.

000202, we would love to hear from you. Please share feedback about your experience by completing the email survey you’ll get shortly.

Thanks for choosing Flipkart.




Hi ....,

Thanks for writing in.

We understand that you are concerned about your 'SuperCoins' for your order 'OD116667916060808000'.

We would like to let you know that SuperCoins reflecting as 'on the way' are in the pending state and have not been credited yet. The earned SuperCoins will be moved to 'credited' state once the Returns Policy period of all the products in the order is completed.

In case of travel/hotel bookings, the SuperCoins will be moved to 'credited state' once the booking date has passed. You can also check the details of SuperCoins earned via Super Partners by clicking here: https://www.flipkart.com/supercoin

Know more about the program and SuperCoins earnings by visiting the Flipkart Plus section of our Help Centre here: http://fkrt.it/t1k2

We would like to thank you for your understanding.

We would like to thank you for your continued support and trust.

000202, we would love to hear from you. Please share feedback about your experience by completing the email survey you’ll get shortly.

Thanks for choosing Flipkart.


Hi ...,

Thanks for writing in and for being a valuable Flipkart Plus member.

We are unable to understand your concern please elaborate your concern for your order.

We are sorry for the trouble and this isn't something we would want you to go through.
We request you to write back to us with the exact concern of the product with the order id within 72 hours so that we can check and help you out in the best possible way.

While replying to the email, please ensure that the subject line is not edited.

Hope to hear from you soon.

Thanks for choosing Flipkart.



Hi ...,

Thanks for writing in.

We understand that you are concerned about your refund for your order 'OD116789401374804000' for the 'Redmi 7 (Eclipse Black, 32 GB)'.

We are sorry for the trouble and this isn't something we would want you to go through.

We would like to let you know that the seller has refunded Rs. 7080/- for your order to your 'PhonePe' on December 15, 2019. This will be credited to your account by December 24, 2019.

You’ll receive an email and SMS with the refund details, after which the money will be credited to your Phonepe account. To check your available balance please log into your PhonePe account and check the transaction history.

In case of further questions, you can reach Phonepe customer support by writing to [email protected] with the reference number 'P1910141343134163787349'.

We would like to thank you for your continued trust and support.

000202, we would love to hear from you. Please share feedback about your experience by completing the email survey you’ll get shortly.

Thanks for choosing Flipkart.



Hi Mithilesh,

Thanks for writing in.

We'd like to let you know that we tried to get in touch with you on '9939263903' to talk to you about your concern but could not reach you.

We understand that you are concerned about your order 'OD116668942768404000' for the 'Timex MF13 Expedition Analog-Digital Watch - For Men & Women'.

We are sorry for the trouble and this isn't something we would want you to go through.

We would like to let you know that the seller has refunded Rs. 1242/- for your order to your Bank account on December 18, 2019. This will be credited to your account by December 21, 2019 as per standard banking procedures.

If you do not receive the refund by this time, you can contact your bank's customer care using the number mentioned on the back of your card with the refund reference number '929108333451'.

If they are unable to help, you may raise a dispute with the bank's grievance department and they will surely help you out.

Please note that you can also track the refund status of your order by visiting 'My Orders' section of your Flipkart account by clicking here: http://fkrt.it/bqWLi~NN

We would like to thank you for your patience and understanding.

000202, we would love to hear from you. Please share feedback about your experience by completing the email survey you’ll get shortly.

Thanks for choosing Flipkart.


Hi Dinu,

Thanks for writing in.

We'd like to let you know that we tried to get in touch with you on '8190080467' and '9435783924' to talk to you about your concern but could not reach you.

We understand that you are concerned about delay in delivery of your order 'OD116672029314802000' for the 'FabTag - Being Fab Men Striped Formal Pink Shirt'.

We are sorry for the trouble and this isn't something we would want you to go through.

However, we would like to let you know that please be assured that we'll look into this and get back to you with an update by December 05, 2019.

Hope this helps.

000202, we would love to hear from you. Please share feedback about your experience by completing the email survey you’ll get shortly.

Thanks for choosing Flipkart.


Hi Pranith,

Thanks for writing in and for being a valuable Flipkart Plus member.

We'd like to let you know that we tried to get in touch with you on '7559951951' to talk to you about your concern but could not reach you.

We understand that you are concerned about delivery for your order 'OD116935669241324000' for the 'Syska 11000 mAh Power Bank (x-110-bb)'.

We are sorry for the trouble and this isn't something we would want you to go through.

We would like to let you know that the courier service provider has confirmed that the shipment of the product was delivered to you on December 01, 2019.

However, we request you to please check with your friend/family/neighbour if they have accepted the delivery on your behalf.

We always strive to provide excellent service and hope that we were able to help you with your issue today. Please spare a few minutes to respond to the feedback survey which will be sent to you in some time and let us know how we did.

We would like to thank you for your understanding and support.

Pranith, we would love to hear from you. Please share feedback about your experience by completing the email survey you’ll get shortly.

Thanks for choosing Flipkart.



Hi Alagujeganathan,

Thank you for your valuable time over the call.

We understand that you'd like your order delivered at a specific date.

We would like to let you know that the time taken to deliver a product to any address depends on factors like the seller's location, type of product and the time taken by the seller's partnered courier service provider.

You can check if the product can be delivered to your address and the time it'll take by simply entering your pincode on the product page.

If there are multiple sellers that deliver the item to your location, you could choose the seller that takes the least time to do so.

In case the product cannot be delivered to your pincode, you could have it shipped to a friend's or family member's address.

You can also choose to have the product delivered to a pickup store, if you get the option while placing the order from our app. Here's something that may help.

If you'd like to get your products delivered faster, please select items with the 'Flipkart Assured' badge.

For more details on Flipkart Assured click here: http://www.flipkart.com/flipkart-assured

We would like to thank you for your continued trust and understanding.

Alagujeganathan, we would love to hear from you.

Please share feedback about your experience by completing the email survey you’ll get shortly.

Thanks for choosing Flipkart.

Hi Sonia,

Thank you for your valuable time over the call.

We understand that you are concerned about Cashback offer of your order 'OD117056778480323000'.

We would like to let you know that Cashback point shall be posted to your Debit Card linked account after 90 days from the month of transaction.

You will need to redeem these Cashback points by logging into NetBanking or calling PhoneBanking and request for redemption of the Cashback points and 48 hours post request for redemption of Cashback points, the equivalent amount shall be credited to the customer primary account Linked to the Debit Card only


Sonia, we would love to hear from you. Please share feedback about your experience by completing the email survey you’ll get shortly.

Thanks for choosing Flipkart.



Hi Dinesh,

Thanks for your valuable time over the call.

We understand that you are concerned about Youtube Premium offer of your order '' for the ''.

We are sorry for the trouble and this isn't something we would want you to go through.

We'd like to let you know that below are the details how you can avail the offer:

● You will be able to view the Offer redemption banner on the mobiles category page of your Flipkart app only. Offer redemption banner will be visible to the customers and shall remain active from 11th November, 2019 to 10th December, 2019 only.

● By clicking on the Offer redemption banner, you will be redirected to the Offer redemption page, where on successful exchange of one SuperCoin, you will receive the details of a voucher code ('Code'). You Can view this Code on the offer zone in the Flipkart SuperCoins section also.


● Login to your Google Account and check your subscription details for Youtube Premium at https://www.Youtube.com/paid_memberships

● In case you are an active Youtube Premium user or availed Youtube Premium membership trial previously, this Offer is not applicable for you. If you are not an active Youtube Premium user or availed Youtube Premium membership trial previously, please follow the below steps.

● Visit this link: https://www.Youtube.com/redeem
● Input the given activation code
● Click on 'Try it Free' to see your Offer
● Add a form of payment (you will be billed Re 1 as test amount). You can cancel the subscription at any time before the trial period ends.
● Accepted modes of payment are: All credit cards on Mastercard and Visa network issued by any bank in India; and Debit cards on Mastercard and Visa network issued by ICICI Bank, Kotak Mahindra Bank, Citibank and Canara Bank.
● Enjoy Youtube Premium free for 6 months!

If there is any other concern, please feel free to get back to us we'll be happy to help you.

We would like to thank you for your understanding and support.

ffhgf, we would love to hear from you. Please share feedback about your experience by completing the email survey you’ll get shortly.

Thanks for choosing Flipkart.


Hi Anjani,

Thanks for writing in and for being a valuable Flipkart Plus member.

We'd like to let you know that we tried to get in touch with you on '7559951951' to talk to you about your concern but could not reach you.

We understand that you want to know about EMI of your order 'OD117168448297778000 ' for the 'Samsung Galaxy A70s (Prism Crush White, 128 GB)'.

We would like to let you know that your payment mode for the product is EMI ICICI.

Please check below breakup of your EMI:

Order Level EMI break-up
Rs. 3445/- for 9 months@14% p.a
Order Value Rs. 29265/-
Interest (charged by Bank) Rs. 1734/-

Total EMI for 9 months Rs. 30999/-

Hope this helps.

Sonia, we would love to hear from you. Please share feedback about your experience by completing the email survey you’ll get shortly.

Thanks for choosing Flipkart.