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Thanks for your valuable time on call.
As per our telephonic conversation, we understand your concern that you want to know about the cancellation of your order 'OD115795412831016000' for 'Redmi Note 7 Pro (Neptune Blue, 128 GB)'.
We're sorry to let you know that the old order cancellation is not yet confirmed and hence the new order is canceled as a Duplicate IMEI Cancellation.
We request you to wait till the order cancellation confirmation. Once the previous order is canceled, then you can place a fresh order using the same IMEI Number.
If you’d like, you can place a new order once the product is back in stock with sellers. You can click here:
https://www.flipkart.com/redmi-note-7-pro-neptune-blue-128-gb/p/itmffdudreuhph5y?pid=MOBFDXZ3Z8WBPDWK&lid=LSTMOBFDXZ3Z8WBPDWKZPE9BP
You can use the 'Notify me' option to know once the product is available.
We assure you that feedback has been shared with the seller and the courier partner and they're working on putting in additional measures to avoid instances like these.
If there’s anything else we can help you with, please let us know by visiting our help centre: https://www.flipkart.com/helpcentre or you can call on our toll- free customer care number 1800 208 9898 so we can assist you.
We would like to thank you for your continued trust and support.
A short survey that won't take more than two minutes of your time has been sent to your registered email address to get your feedback on the resolution provided and our conversation.
You can confirm if you're happy with the resolution provided by choosing 'Yes' or 'No' and also rate our conversation experience on a scale of 1 to 5, 1 being the lowest and 5 being the highest.
Your feedback is really valuable to us and will help us enhance your experience.
Thanks for choosing Flipkart.
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