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Very good morning.
Hope you are doing well.
Before going ahead I would like to thank you for being the Flipkart Plus member and the valuable customer.
Hi there, this is Shivani and I'm here to help you.
As I have understood, we are talking about order '
Please confirm are we talking about order '
Could you please help me with the order ID of the product?
I would like to inform you that in case you are facing any issue please get back to us.
We are here to help you out.
As there is no response from your side so, I have to disconnect this chat.
I am sorry to inform you that as this is the chat window so, I am unable to call you from this portal.
Hi All,
Please use the below lines to handle customers in the mentioned scenarios.
Hoping to see some improvement in the numbers.
I would feel the same if I would be at your place however trust me sir, I have done my best at my end.
I do want to help you in this regard. I am trying my best to make things right for you with my efforts.
Since, your case is already with our team so it is my humble request kindly wait by______. Please be assured you will be getting the best resolution in this regard.
( DELAY IN DELIVERY IF CX DISPUTES WHY YOU TAKING SO LONG TO RESOLVE)
I know how hard it is to trust for you now. However, I have done my best at my end. Trust me, you will not face any issue and team will provide you the best resolution in this regard.
However, trust me if there would be anything else then I would have done it for you.
I hope you will understand my limitations.
I do not want to make any fake commitment this is the reason, I have done my best and have shared the same information that has been shared by the seller with us.
Please give a chance to let the seller correct this mistake. I do value you and your time in this regard.
We do want to keep you as a happy customer for a long time.
Customer smile is our first priority.
I really wish to do my best to make things easy for you with all the access that has been provided by the seller and our organisation.
I am glad that you are bringing this to my attention. I completely understand your concern I will share your feedback in this regard.
I greatly appreciate that you are taking this initiative and bringing this to my attention.
Your suggestions and feedback is something that is very important to us to make your online shopping experience better.
I do value you as a valuable customer, your time, your money and appreciate your business.
Give us a chance to help you and to keep you with us as a happy customer.
Cases out of control ( MY OWN)
I do feel the situation you are in however, trust me this is not in my hand.
I really wish to make it easy for you with all my efforts, I will surely submit your feedback in this regard.
I know it will be hard for you to believe. Please accept my sincere apology in this regard.
Empathy
I do understand the situation you are going through.
However, trust me if there would be anything else then I would surely provide you that information as well.
I do understand the importance of timely delivery of order.
We do have to work within the policy.
You have been such an awesome and understanding customer.
I do want to make things easy for you, we do value you as a valuable customer and do want to keep you as a happy customer for long time.
I am so thankful that you are appreciating my efforts.
Once your product will be out for the delivery, Wishmaster will call at your registered phone number if he will not be able to locate your address please be assured.
Since, I have not heard from your end so I need to close this chat.
Customer appreciation.
I greatly appreciate your kind understanding and cooperation in this regard.
You have been such an awesome customer, very few customers understands that we do try our best at our end to help each customer.
Your every word means a lot to me.
Priority specific and early delivery denial
NOTE: You will not need to add specific and priority templates those templates have already been added
I completely understand your concern however trust me this is something which is not under my control. The delivery of any order depends on so many factors.
It is a process that takes time. We have to work within the policy that has been mentioned by the seller and as per the courier service providers.
I hope you will understand my limited access and will cooperate in this regard.
I really wish that I would be able to help you for the same however, I do not wish to make nay fake commitment with you.
If the seller would have provided any option to provide you early delivery then I would have requested for you.
However, I have done everything what I was able to do to make it easy for you.
I will share your feedback as well.
Delay In delivery (if case is already with team)
I will go ahead and will check the status of your order, please be assured.
I do understand the situation you are going through.
Please be assured, you will not have to face the same issue in future.
Good news is your case is already with our team and team will get back to you with a resolution.
You will get a resolution for the same by ____________.
EMPATHAY /
Please be assured, your feedback will also be shared with the seller so that you will not have to face this issue again in future.
Please be assured, I will do my best to make everything easy for you.
@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@
As I have check the details for the product, you have raised the return for the product stating the reason that 'Overheating Issue'.
As I have checked the details the issue is escalated to the relevant team and the team is working on the issue.
As the issue is escalated the team will contact you for the same by December 17, 2019.
Could you help me with the alternate contact number of yours so that I can escalate this issue so, that you can receive the resolution for the same soon?
Please bear with me as I am going to escalate this issue so, that you can receive the resolution for the same soon.
As I have not heard from you, from long I would like to inform you that I have escalated this issue and the team will contact you for the same on or before December 17, 2019.
The time provided is the maximum resolution deadline and you can expect much speedy resolution.
However, we will try our best to get it sorted out soon and would appreciate your patience and understanding in these regards.
No worries the same is forwarded to the relevant team to look into the matter and you will get the resolution for the same soon.
Please do trust you won't get disappointed anymore.
I'd request you to have a faith on us.
I would like to inform you that in case you are facing any issue please get back to us.
Trust me if there is any other option with me I would have definitely help you out for the same as you are our one of the valuable customer.
I would like to inform you that the product is shipped by the seller and it will be reach you on or before
Once the order is out for delivery you will be notified by the Wishmaster details.
Please be assured that most of the order delivered on or before the promise date.
I would like to inform you that the product is shipped by the seller as the promise date of the delivery provided by the seller is December 17, 2019 so, I request you please wait till 7 PM today.
I do understand as I am also a customer somewhere.
I would like to inform you that the refund of Rs.599/- is completed by the seller on date December 11, 2019.
The refunded amount should have been credited back to the source account {Credit Card} by December 12, 2019.
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