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Hi _________________,
Thanks for writing in.
We understand your concern that you want to change the payment mode for your product '____________' with the order ID '____________'.
We'd like to let you know that you will get a notification to change the payment mode from cash on delivery to prepaid/ or they will have a 'Paynow' option on web/ app under track your order page.
Below are the eligibility criteria to avail the cash on delivery to Prepaid payment conversion:
Orders with a single unit
From 'Approved till dispatched', the cash on delivery to Pay on delivery option is available for all courier service providers. Once the item is 'Dispatched till Out for delivery', the cash on delivery to Pay on delivery option is available only for Ekart shipments
The status of the order is between 'Approved to Out for delivery'
Current payment mode is COD (Cash on Delivery)
Customers can change the payment mode through Self-serve (web/app) or using the link provided to customers via an/SMS
Payment methods available are:
-Debit Card
-Credit card
-Netbanking
-PhonePe payments
If you have any further concern, please write back to us we'll surely help you out.
Hope this helps.
____________, we would love to hear from you. Please share feedback about your experience by completing the email survey you'll get shortly.
Thanks for choosing Flipkart.
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