Notes

Very good morning.

Hope you are doing well.

Before going ahead I would like to thank you for being the Flipkart Plus member and the valuable customer.

Hi there, this is Shivani and I'm here to help you.

As I have understood, we are talking about order '

Please confirm are we talking about order '

Could you please help me with the order ID of the product?

Trust me if there is an option with me, I could have definitely helped you out. As you are one of the valuable customer for us.
I greatly appreciate your kind understanding and cooperation in this regard.

Your every word means a lot to me.

You have been such an awesome customer, very few customers understands that we do try our best at our end to help each customer.
I am sorry to inform you that unfortunately we don't have the contact details of the Wishmaster.

team==============
Sana, I see that Wishmaster tried to deliver your shipment on December 15, 2019 but couldn't do so due unforeseen issue.

I have checked and see that there has been a delay due to unavoidable courier related constraints.

As I have checked the details the issue is escalated to the relevant team and the team is working on the issue as the promise date of the delivery is breached.
As the issue is escalated to the relevant team the team will contact you for the same on or before December
Could you help me with the alternate contact number of yours so that I can escalate this issue so, that you can receive the resolution for the same soon?

As I have checked the details the issue is escalated to the relevant team and the team is working on the issue as the promise date of the delivery is breached.

As I have not heard from you, from long I would like to inform you that I have escalated this issue and the team will contact you for the same by December 03, 2019.

I would like to inform you that I have re escalated this issue and the team will contact you for the same on or before December 12, 2019.
The date provided is the maximum resolution deadline and you can expect much speedy resolution.

As the issue is escalated to the relevant team the team will contact you for the same on or before December

For your concern we have the relevant team so, I request you please wait till above mentioned time frame.

Please bear with me as I am going to re escalate this issue so, that you can receive the resolution for the same soon.

No worries. The same is forwarded to relevant team to look into it for no more further delay and have the shipment delivered at the earliest.

However, we will try our best to get it sorted out soon and would appreciate your patience and understanding in these regards.
I'd request you to have a faith on us.
Please do trust you won't get disappointed anymore.
I am not the concerned person for the same the team will contact you and provide you the resolution.

Sorry to hear that. I see that Wishmaster tried to deliver your shipment on November 03, 2019 but couldn't do so due unforeseen issue.

I have checked and see that there has been a delay in your order due to unavoidable courier related constraints.

I am extremely sorry for this you had to face this issue.

Could you help me with the alternate contact number of yours so that I can escalate this issue so, that you can receive the resolution for the same soon?

Please bear with me as I am going to re escalate this issue so, that you can receive the resolution for the same soon.

This is certainly not the kind of service we want you to experience but very unfortunately things has turned out on this way.

I do not want to make any fake commitment this is the reason, I have done my best and have shared the same information that has been shared by the seller with us.

However, trust me if there would be anything else then I would have done it for you.

I am so sorry sir however this is something which is not under my control.

I hope you will understand this.

I am doing my best to make things easy for you.
I certainly understand that this is not what you were expecting. This is never intentional from us to cause trouble.
You have been such an awesome and understanding customer.

return=======As I have check the details for the product, you have raised the return for the product stating the reason that '


I would like to let you know that the seller would be happy to provide you the refund for your product.

Shall I forward your request to the seller?

I would like to let you know that the seller would be happy to provide you the replacement for your product.


I would like to inform you that as per the seller 's 10 days replacement policy period the seller can only help you with the replacement for the product.


I would like to let you know that the seller would be happy to provide you the replacement for your product.

Please confirm that the pick up address and the primary contact number are same which you have provided at the time of placing the order.

Please confirm is this your primary contact number?

Would you like to add any alternate contact number?

Could you please provide the below details: Account holder’s name: Account number: IFSC Code:

Please confirm that do you have all the accessories, price tag, labels, original product box that you have received at the time of doorstep delivery?


rto refund

As I have check the details order is canceled after the order is shipped by the seller so, I would like to to let you know that it will take 04 business day for the product to reach the seller.

Once the product is reach to the seller and confirmed by the seller, the seller will initiate the refund and the refund will credit to your source account within 08 business days, as per the standard banking procedure.

Return cancel request 👏👏👏👏👏

As you confirm that you want to keep the product so the seller will cancel the return request.

Should I go ahead?

As I have checked the details you have raised the cancellation request for the return.

I would like to inform you that the cancellation is in requested state at this time.


Not to worry, it shouldn't take more than 24 to 48 hours to get the return canceled completely.

Once the return is canceled completely you can get back to us and you can raise the new return for the same.


I would like to inform you that this is the maximum time that I have share with you.

Return for the same will be canceled any time in between.

piyush===================

I would like to let you know that incase of any defect, damage, or specification error, to set this right, the seller would be happy to replace the item with a brand new one based on the availability of the product.

However, the seller will not be able to go ahead with a refund since the product you have received is based on your choice, and is same as what is described on our website.

status-======
As the product is out for delivery so, I request you please wait till 7 PM today.
I would like to inform you that the order is confirmed by the seller.
The expected shipping date for the product is December
Once the order is out for delivery you will be notified by the SMS with the Wishmaster details.
Once the order is shipped by the seller it will be reach you on or before November
We'll also send you an email and SMS with the tracking details once the item has been shipped by the seller. Using this tracking information, you can view the journey of the product from the time it is shipped until it reaches you.
Please be assured that most of the orders are delivered on or before the promised date.
If the seller would have provided any option to provide you early delivery then I would have requested for you.
I would like to inform you that as the order is shipped by the seller and the promise date of delivery provided by the seller to you is December 03, 2019 so, I request you wait till 7 PM today.


refund-----------------

If you do not receive the refund by this time, I request you to get in touch with the PhonePe support at [email protected] or call them on 01246789345, so that they can help you in the best possible way.
I would like to inform you that the refund of Rs.1708/- is completed by the seller on date
I would like to inform you that the refunded amount will be credited back to the source account (Gift Card section of the Flipkart wallet) by November 15, 2019.

cod to prepaid ====================

I would like to let you know that you will get a notification with a PhonePe payment link on 7981866735 to change the payment mode from Cash On Delivery to prepaid.
You can change the payment mode through Self-serve (web/app) or using the link provided to you via SMS.

I would like to inform you that the Wishmaster will come to your place with the swipe machine and you can pay the amount by using the Debit Card/ Credit card.


As I have checked the details there are multiple product in the order ID OD117214320986351000'' so you are unable to convert the payment from cash on delivery to prepaid.

You will get a notification to change the payment mode from cash on delivery to prepaid/ or you will have a 'Paynow' option on web/ app under track your order page.