Notes

I would request you to please wait and your order will be delivered to you as soon as possible as team is working on your order and coordinating with the courier partner.


If you will face any issue then get back to us anytime and we will help you out.


Hi Katakam, my name is Maniderjeet and I'll be helping you with your request.


You may also contact Flipkart on toll free number which is 1800 208 9898.


All details confirmed like tags, accessories, box, pickup address, primary number. Alternate number -


I would feel the same in your situation, but we will sort this out.

I understand how frustrating it can be, let's see how I can help you.

I completely understand how frustrating it is.

We are keen to resolve this as much as you are.

If I were in your position, I would feel exactly the same.

I appreciate you bringing this to our attention.


Definitely, I will make sure that I assist you in the best possible way.

I completely understand your situation that ..... I will try to provide you the best possible solution.

I am sorry you are having this problem. Let’s see if there is anything we can do to help you in this situation.

Thanks, it is great that you alerted us to this.

You are absolutely correct. Let’s look into this.


Helping our customers is a priority for us and would never like you to feel this way about our services.

That's certainly not the kind of shopping experience we wish to provide you.

I understand that you are concerned about the delivery of the product 'xxx'. We are sorry for the trouble this has caused you.

I appreciate your kind understanding and cooperation in this regard.











GOLIYAN

The courier partner will do their best to deliver the product fast to you.


However, I can’t commit on the same as the issue is with the concerned team and they will update you on the same.


I really wish to make it easy for you with all my efforts, I will surely submit your feedback in this regard.


In case you face any issue regarding the same after the given timeline, please reach out to us and we would be happy to help you out.


Not to worry, the courier partner will do their best to deliver the product fast to you.


I am glad that you are bringing this to my attention. I completely understand your concern I will share your feedback in this regard.



I know that you are upset about the delay in delivery, not to worry, the issue has been escalated and the team will get back to you with an update within the given timeline.


In case of any issue after the given promised timeline, please reach out to us, we would be happy to help you anytime.


I understand but the seller might take some time to ship the product due to some unforeseen seller related issues.


Since I have not heard from you for a while, I am closing this chat from my end. However, you can get back to us anytime.


The courier office address or the contact details are not shared to us. Hence, I do not have the option to share the details and I am sorry about the same.


Not to worry, he will call you in case he is unable to track your exact location.


Glad we could assist and make things a little better. We will take stringent action and see that this experience is not repeated.


We are truly saddened to know that you had to go through such a disappointing experience and this is certainly not what we stand for.


We do sometimes fail in making a perfect experience for the customers. We hope your next order brings a much better experience.


However, we'll look at exploring more features that can help make your shopping experience even better in the future.

It wasn't our intention and I know this is a time sensitive issue. I hope you understand that we always do our best to deliver our orders to our customers safe and secure but sometimes, despite all our efforts, there can really be unforeseen incidents that are beyond our control.


I would like to inform you that the order especially the Mobile phones are transferred to different Hub to make sure that the safety checks are being done for the same.

SPECIAL WALI GOLI (DHYAAN SE USE KARNA)

I will make sure that you don't have to wait for so long.


I will update the issue again so that you will get a speedy resolution.


We are always there for you .feel free to contact us again, we would love to help you


Your suggestions and feedback is something that is very important to us to make your online shopping experience better.


I wish to let you know that once your product reaches to sellers Warehouse, seller will initiate the refund and it will be credited into your back to source within 1 business day.



I would like to inform you that the delivery time frame shown is revised and better compared to non Flipkart Plus customers
(if cx says what is the benefit of being a flipkart plus member )





Empathy & Appreciation

This is not the kind of service we aim to provide. We are sorry for the inconvenience you had to bear.


We understand that you are not happy with the services, we are working closely with the seller/ logistics to make your experience better.


I am sorry that you had to come here for this issue,

Please allow me a few minutes here to help you.


Thanks for being so understanding here and we really appreciated this kind of your nature.







Escalation

I would like to inform you that the issue has been escalated to the team and they will get back to you with an update by October 21, 2019.


The time period given to you is the maximum time for the team to contact you.


Be rest assured, the team will contact you within the given promised timeline.

Not to worry, I am escalating the issue to the concerned team.


Please provide your alternate number, so that we can contact you on your alternate number when the primary number is not reachable.


Since I Haven't heard from your end, don't worry I am escalating the issue to the concerned team.


I would request you to please wait for the given timeline and the team will update you on the same.



The team is working closely with the courier partner for the issue and will make sure that the product is delivered fast to you.


I am sorry to inform you that your order was delayed due to an unforeseen issue faced by the courier service provider.

-( delay in delivery)


















Call Back

Since this is a chat window, hence I won't be able to arrange a call back from this portal.




Status ChecK

I would like to inform you that the order has been picked up by the courier partner and it will be delivered to you by October 20, 2019.


I would like to inform you that the seller has shipped your order and it will be delivered to you by October 18, 2019 by 7 p.m


I would like to inform you that the order is out for delivery and it will be delivered to you by October 19, 2019 by 7 p.m.

.


I would request you to please wait for the given promised timeline and the product will be delivered to you.


I would like to inform you that the order has been approved by the seller and it will be delivered to you by October 15, 2019.


Not to worry, the agent will call you if they're unable to find your address

.

We'll also send you an email and SMS with the tracking details once the item has been shipped by the seller. Using this tracking information, you can view the journey of the product from the time it is shipped until it reaches you.


CSAT + RR

I hope I was able to help you with your concern today.

Hope that the information I've shared has been helpful.


, your feedback is really important to us. Please share your experience by completing the email survey you’ll get after this chat session.


Your feedback is quite crucial and it will help us to improve our services for you in the future.


Hoping for the positive response from your side as it will help us enhance your experience.


I request you to please spend a minute to rate this conversation and you can rate by the link shared on your registered mail id.


I assure you that it won’t take more than a precious minute of yours.


Thanks for being a valuable Flipkart plus member.


I would request you to please stay connected for a minute as I have some other information to share with you.


Undelivered Attempt

Sorry to hear that. I see that Ekart Logistics's Wishmaster tried to deliver your shipment on October 04, 2019 but couldn't do so due to the no response from you.






Gift Card

Vinay, I would like to let you know that the seller has completed the refund of Rs. 331/- to your Gift Card section on October 5, 2019.


It has been credited back to your gift card.


You can check the balance and validity of your Gift Cards and PhonePe wallet here: https://dl.flipkart.com/dl/account/wallet?cmpid=chat_promo_wal


You can use this amount anytime within a year to buy products from a wide range of sellers on our website or app.



I would like to let you know that in order to use this Gift card balance, you need not to have Gift card number and PIN.


You can use this Gift card balance to make payment for any order.

Under payments section, you'll see Gift card balance of Rs. 331/-.


OUT FOR DELIVERY SMS DETAILS


Once the products will be out for delivery, you will receive an out for delivery SMS with the bridge number and PIN to contact the Wishmaster.


You can contact the Wishmaster with the details that you will receive in an out for delivery SMS.




Notes in Tagging

cx wants to know order status hence shared the delivery details.


cx wants to know order status

hence shared the delivery details.

asked cx to wait till 7 pm today



cx wants call back hence shared the steps for the same.


Cx was not responsive on the chat



cx order delayed hence shared the resolution deadline and updated the incident.


cx payment deducted order not confirmed hence told him to wait for 24 hours as the correct status of the order will be updated



Cx order delayed hence tagged here

Alt num:

cx order delayed //// not able to tag under delay hence tagged here

Alt num:9769071943


cx wants to return but was not responsive when asked the seller can provide the refund and should I proceed for the same.


cx received the product but size doesn't fit hence told him seller can refund but wants exchange and doesn't want to return


cx was talking in hindi hence wanted toll free number or call back hence shared the info


Cx want call back and hence shared the steps


cx wants to change cod to pod hence shared the details that it not possible by seller at the moment hence tagged here.


cx cancelled the order but wants it back hence shared the details that it can't be re delivered


cx was not aware why his order was cancelled hence shared the info.


cx wants to cancel the order told him that order is out for delivery hence seller can't cancel the order at the moment and told to reject at doorstep



SAD flow:

I am sorry that I was not able to help you with the resolution expected by you. However, be assured that we will take necessary steps so that you don’t face the issue again.

Happy flow: It was a pleasure assisting you today.

Hope to serve you better next time.






Introduction

Hi Junaid, my name is Manthan and I'll be helping you with your request.



Payment pending(Guide31)

I would like to inform you that the payment for the order is still in pending state.


I would request you to please wait for 24 hours as within the given time the seller will either approve the order or will cancel the order and the refund notification will be passed to you.








Self Serve

You can track your order status by clicking here: https://dl.flipkart.com/dl/account/orders


To know more about cancellations/returns, click here: http://www.flipkart.com/s/help/cancellation-returns


You can check the refund status of your order by clicking here: http://fkrt.it/bqWLi~NN


To know more about cancellations/returns, click here: http://www.flipkart.com/s/help/cancellation-returns


It's really simple to request a return for your order! Just follow these steps:


• Log in to your Flipkart account

• Click on 'Orders'

• Select the product and click 'Return'


We'll send you an email & SMS with all the details you need.


You can know more about the seller's return policy here: https://www.flipkart.com/pages/returnpolicy





















TAT PAYMENT REFUND

Debit card - 8 Business days

- Credit card- 7-9 Business days

- Netbanking - 3-7 business days

- EMI (Standard + No cost + Debit card) - 7- 9 Business days

- Flipkart Pay Later - 24 to 48 hours

- Gift Card - 24 hours

- PhonePe wallet - 24 hours

- PhonePe UPI - 1 business day

- PhonePe Credit/Debit card - 7 business days





















RETURN PROBING

_______________________________________


I need few confirmations from your end.


Please let me know if the outer package of product was fine or tampered.


Would like to confirm if you have the original box, accessories and tags which were given to you with the product?


Would like to confirm whether you want a pickup of the product from the same address:

#### address####++++++


Is the primary number ”xxxx” working fine?


Would like to confirm if you want to add an alternate number?


Give me a minute or two while I forward the request for return.



Could you please confirm what is the exact difference between the product ordered and product received?


I would like to let you know that the seller has to raise a refund/ exchange/ replacement request for the product. Please give me a minute or two so that I can forward your request to the seller.


I would like to let you know that the seller can provide a replacement for the product. Would you like to go ahead with the replacement/refund for the product?


A return request has been created for the order and a refund will be initiated by the seller as soon as the pickup of the originally delivered product is confirmed by the courier service provider.


Please keep the item along with the original product box, accessories and tags ready for pickup as the Wishmaster will not be able to complete the pickup in case any item is missing.


You’ll receive an email and SMS with the refund details, after which the money will be credited back to your source within 01 business days.





Return Probing

I would like to inform you that the seller can provide you the refund for the same.


The seller is unable to provide any exchange or replacement for the product at the moment.

I would like to inform you that I have requested the seller to create a return request for replacement for your order.


Since the status of your order is not updated to 'delivered' due to a pending confirmation by the courier service provider, the seller may not be able to take your return request at the moment.



Not to worry, it shouldn't take more than 24 hours to get updated.


Once the status is updated, your request for replacement will be initiated and you will be notified via email and SMS.



May I proceed and ask the seller for the refund?


The product will be picked up by October 11, 2019 and within 1 business day of pickup the seller will initiate the refund for the same.



BANK ACCOUNT REFUND INTIMATION


I would like to let you know that the seller has refunded Rs.xxxxxxxx/- for your order to your bank account on xxxxxxxx, 2019.


This will be credited to your account by xxxxxx, 2019, as per standard banking procedures.


This should have been credited to your account by xxxxxx, 2019, as per standard banking procedures.


The refund reference number is:.


Have you checked with your bank for the same?


In case of any delay, please contact your bank's customer care using the number mentioned on the back of your card.



2GUD

I would like to inform you that the queries regarding are only available with 2GUD support team.


You can get in touch with them for the same by "Call me option" or via E-mail.


You can reach 2Gud's customer support team by clicking here: https://www.2gud.com/rv/help. You can view this site only on your phone.





Call ME

I am sorry as this is the chat window, we won't be able to call you back.


However, please share the issue over the chat and I will be more than happy to help you out.