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One of the most appealing things that I saw for this product was the free expedited two day shipping that was promised when purchased considering our unique circumstances of needing the item sooner than normal shipping. However, the unfortunate thing is now I received an email today that it's actually extended to triple the delivery time and won't be delivered until the 17th. We still will love the product as my daughter's eyes will light up either way, but we were really hoping to get it on the day that was promised to us when purchasing as agreed.
Being in customer service myself, it is something that I wanted to address to you and your company, as I know that this time of year, there is no way to make shipping move any quicker, and given so, was hoping that there was any way that there could be a possible form of a credit back onto the original Card of purchase for the minor inconvenience.
I hate to have one of my first orders on the Walmart.com app be a slightly negative one simply because of something not coming when it was promised to be delivered by, as the reviews are fair online, so we wanted to reach out here to see the customer service level first.
Of course I would just like to say thank you so much once again for your time and your customer service at Walmart.
Look forward to hearing back and Happy Holidays!
Michael Miraglia
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