Notes

calling no -
cx asked about status of his order so guided cx that pls wait till promise date logistics will try their best to deliver the product on or before
cx agreed


calling no -
cx asked about the offer
so guided info
cx agreed


calling no -
cx said did not get the product as promise date is
so forwarding the case to team told cx that team will contact you and provide you the best resolution
alt no -
tat shared

calling no -
cx asked about unable to login in his account so forwarding the case to team told cx that team will contact you and provide you the best resolution
alt no -
tat shared

calling no -
cx want to return the product as
so raise a return


notes

Calling num: 9162637228
reg num: 9162637228
cx name: Sadin
Language popup: yes
issue: cx said
Resolution: info given
Alt num:

FAKE OFFERS:
Issue: cx said he got sms/call about offers on FK that he won.....
Resolution: info given please do not share personal details with anyone without confirming details of that offer from original brand

UNREG------
resolution: info given call from reg num or please confirm email id.

CALL DROP :-------
no response from cx end after 3 warnings call gets drop
call was on hold and after removing from hold there was no response from cx end after 3 warnings call gets drop.

PROMISE DATE----
status check is not highlighted
calling no -
issue: cx said when will he get his order.
Resolution: info given on or before PD he will get his order.

OFD ------
issue: cx said when will he get his order.
Resolution: info given its OFD wait today till 7 pm and if not deliver today then courier team try to attempt it in next business day.


Earlier---
issue: cx said he wants to know about his order.
Resolution: info given on or before Pd he will get his order.
i can't commit but courier team try there best to deliver it earlier

SHIPPED----before 7pm-------
issue: cx said when will he get his order.
Resolution: info given wait today till 7 pm courier team try there best to deliver it and
if not deliver today then courier team try to attempt it in next business day.

SHIPPED-------AFTER 7 pm:----
issue: cx said he did not get order yet.
resolution:info given wait for it courier team try to attempt his order within next business day at his given address

Refund--------
calling no -
Issue: cx wants to know about refund of this order.
Resolution: info given refund regrading info he will get on or before 28 Aug so plz wait for it.

PAY LATER : tagging----
unresolved-----Issues related billing,order placement,payment related
SOLVED-------- Enquiry about features of Flipkart Pay Later,issues Related Billing,Order placement,Payment related

AXIS BANK:-----
issue: cx said he wants to know about FK axis bank credit card
Resolution: info given Flipkart Axis Bank Credit Card is a credit card issued by Axis Bank in association with Flipkart and Mastercard with a joining/annual fee of Rs 500. A selected set of customers who own Axis bank BUZZ credit card will get an option to apply for this card. Visit the Flipkart Home Page and Click on 'Apply Now' on the banner Go to the Flipkart Axis Bank Credit Card section under 'My Account' Alternatively, customers can apply for the card through Axis Bank's channels such as By visiting any of their branches Tablet sourcing (Customer`s can contact the bank to opt for this option

COINS-----
issue: cx wants to know about super coins.
resolution : info given he is having 0 pending, 82 credited and he can redeem these coins and can avail different offers in flipkart plus zone..(my account>>fK plus zone>>my reward store>>offers different type.) and info given about supercoins price.

COINS REDEMPTION------- to buy prod
issue: cx said he wants to know
Resolution: info given Customers can choose ‘SuperCoins Price’ as a filter to view the list of eligible product, Select the product and click on ‘Add to Cart’ or ‘Buy now, Click on ‘Apply’ next to ‘Buy using SuperCoins Price’ in ‘Order Summary page’, Select the payment method and complete the order, coins will be auto deducted from the Coin Balance

CARDLESS CREDIT:----Eligibility and credit-limit related enquiry/ NO---Unable to submit application
issue: cx said he is not able to use cardless credit
resolution: info given 'Currently this payment mode is limited
only for select products sold by select sellers and can choose from
a host of payment modes available to buy your favorite products

MAX LIMIT EXCEED:---
issue: cx said he is not able to buy prod from his account.
Resolution : info given seller set a limit for his account so he have to wait for it and it can be remove anytime from seller end.

RETURN REQ CANCEL-----
issue: cx said he want to cancel this return req
resolution: info given within 48 hrs he will b eligible to create new return rea and req processed from cx behalf

PINCODE SERVICE:
issue: cx said he wants to buy prod from his pincode (421204) and unable to buy
Resolution : info given seller is not able to deliver at that pincode and he can try to buy prod from different location and pincode

AADRESSS CHANGE DENIED ---
Issue: cx said he want to change address
Resolution: info given seller not providing me option to change the address for this order so denied for address change and if address is incorrect he can cancel the order and place new with correct address

AWAITING----
issue : cx said amount debited order not confirmed
resolution: cx said Within 24 hours, he will receive an order confirmation message or a refund notification(The transaction is currently pending)

VAS cancellation------
issue: cx said he already cancel the order and protection plan is not get cancelled yet
Resolution : info given wait for 24 hrs protection plan also get cancelled along with pod.

EMI----
issue: cx said he wants to buy a phone on HDFC debit card on EMI.
resolution: info given AXIS, ICICI, SBI, HDFC they provide EMI on debit card but he have to check the eligibility that his bank
provide him option to buy prod on Debit card or not. SEND : DCEMI on 57575

AXIS BANK CREDIT CARD:
Issue: cx said he wants to know about FK axis bank credit card.
Resolution: info given Flipkart Axis Bank Credit Card is a credit card issued by Axis Bank in association with Flipkart and Mastercard with a joining/annual fee of Rs 500. A selected set of customers who own Axis bank BUZZ credit card will get an option to apply for this card.

VAS-----
issue: cx said he buy this order but did not get any CMP.
resolution: info given he will get info of CMP on his reg mail id when order
delivered to him after that within 24 hrs he will get info of CMP on mail id

INSTALLATION------
issue: cx said he got delivery and delivery status is not updated to delivery
resolution: info given wait for 24 hrs it will get updated in his account that order is delivered after that within 48 to 72 business hrs he will get installation of order and after that he will get notification from brand side regarding engg details as well.

Cod-----------------
issue: cx said he is not able to place order on Cod.
resolution: info given Cod option depends upon seller to seller as well as pincode to pincode and he can try to place
order from different pincode and location may be he will get Cod option to buy prod from seller end

PREXO:--
Issue: cx said he raise a req from his behalf regrading WM denied pickup
Resolution: info given req processed to team and tat shared he will get mail and he have to reply it
Alt num:

MISSING ------

Resolution : info given req processed from cx behalf
Troubleshooting: not needed
Alternate num: 7018935138
Seal tempered: no
Inner packaging : good
Brand box : yes
Invoice: yes
Flipkart assured: no
Probbing : done
Address and phone num : confirmed

transmon link: https://tm.wyzmindz.com/transmonfkarttmc/AgentEvaluation.aspx

RETURN:-----

Resolution: info given req processed from cx behalf.
Troubleshooting: not needed
Alternate num: na
Seal tempered: yes
Outer packaging : not good
Inner packaging : not good
Brand packet: yes
Invoice: yes
Mrp/price tag: no
Flipkart assured: no
Probbing : done
Packaging : invoice, brand packet, prod
RVP address and phone num : confirmed

























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transmon link: https://tm.wyzmindz.com/transmonfkarttmc/AgentEvaluation.aspx
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