Notes

It will be a pleasure to help you.

Hello.
I hope you're doing well today!
How may I help you today?
How are you doing today? May I ask why you contacted our chat service today?
Good afternoon! How may we assist you today?
Hello again *name*! Welcome back to our site. What can we do for you today?

Hello.
I’m sorry to read the issue you have with your order. It’s very important. Allow me to take a look at what I can do. Can you please provide me with your order number?

Hello.
I’m sorry to read the issue you did not receive your order. It’s very important. Allow me to take a look at what I can do. Can you please provide me with your order number?
I’m deeply sorry about *Issue*. Let me speak with my supervisor to see how we can correct this for you.
I’m sorry that *product or service* is not what you expected. I want to talk with my supervisor to see what we can do.

ASKING FOR GENERAL INFORMATION*************
Thank you very much for holding, and sorry about that wait!

WAITING FOR A MOMENT*********
It may take us a moment to review that information—may we put you on hold?

THANK YOU FOR HOLDING*****************
Thank you very much for holding, and sorry about that wait!

ASKING FOR VERIFICATION**********
Before we proceed, may I ask you to verify your current home/billing address?

ORDER STATUS*****************************
Thank you so much for waiting, I was checking your order and according to my records, it will be shipped on 000, and your order will be arriving on 000. Once it ships, you will receive an email confirmation containing the tracking information and the estimate delivery date.

CHAT INACTIVE*******
It looks like you’ve been inactive for a while. Can we help you find something?
I am sorry for the delays in your order but due to the high demand, we are experimenting some delays for this season.

TRANSFER IN ANOTHER DEPARMENT******************
I’m sorry for the confusion, but this department doesn’t have information on that topic. Would it be alright if I transferred you to the correct department?
I apologize for the miscommunication, but this department isn’t equipped to handle that kind of inquiry. Would it be alright if I transferred you to the correct department?

TRANSFERRING***************
I’m transferring you right now; we’ll be with you in just a moment!

SUGGESTIONS***********
May I suggest *solution* as an alternative?

BYE******
Thanks for using our 24-hour help service, and please feel free to contact us again if you need any further assistance. Goodbye!

DELAY*******************************
Thank you so much for waiting, I have checked the shipping date and it was correctly shipped, however the delivery depend on the carrier, I really understand you, I know what it feels like. It’s annoying when you need something and it’s not ready on the date the delivery was estimated, but due to high demand, we are experimenting some delays for this season however I have checked your tracking information and the item is on the way still, and we ask you if you allow us 24 hours more. Please accept my sincerely apologizes, but be assured that we are working to improve this shipping service. Could you please be so kind to wait for this order, and rest assured that will document this in order to prevent future delays in your order.

Thank you so much for waiting, I have checked the shipping date and it was correctly shipped, however the delivery depend on the carrier, I really understand you, I know what it feels like. It’s annoying when you need something and it’s not ready on the date the delivery was estimated, but due to high demand, we are experimenting some delays for this season however I have checked your tracking information and the item is on the way still, and we ask you if you allow us 24 hours more, and rest assured we will take care on it. The best way would be wait for your order, I could issue a discount of 10% on your order for the inconvenience this has caused you, I completely understand that it does not rush your order but the delivery is not completely on my hands, I hope you can understand that.

AUTHORIZACION HOLD*****************************

Did you pay with a pre-paid card or an international card?************

When you placed your order, we placed a temporary hold on your funds to ensure the card details were valid and the funds were available.


When your order canceled, our system sent a release request to your financial institution immediately. Pre-paid and international credit cards may take up to 30 days to release that hold.
For more specific information about how quickly your funds will be available to you please contact your financial institution. If your bank hasn’t made your funds available to you again within 30 days, please do not hesitate to contact us again

Did you pay with a normal credit card or Walmart card?*****************



When you placed your order, we placed a temporary hold on your funds to ensure the card details were valid and the funds were available.
When your order canceled, our system sent a release request to your financial institution immediately. Financial institutions normally make your funds available again within 2-5 business days.
For more specific information about how quickly your funds will be available to you please contact your financial institution. If your bank hasn’t made your funds available to you again within 5 business days, please do not hesitate to contact us again.
Bank American Credit Card can return your money in 7 business days.

MARKETPLACE***********************
Thank you very much for your patience today, I’ve researched your order and it was ordered from one of the 3rd party Marketplace sellers on our site, I want to apologize for the inconveniences that you are experiencing, since I understand that the item is important for you. In order to receive the best assistance regarding your order from [enter MP seller name], allow me a few moments to escalate this issue directly to my higher department.  You should receive a response via email within 24 hours. Please allow me a moment while I escalate this case.

Thank you so much for waiting, I really apologize for the inconvenience caused you, I have escalated your case to my higher team, our team will email you in the next 24 hours with the resolution. If you do not receive any response by then, please contact us back with this reference number 000 to transfer this issue directly to our Customer Resolutions Team.


READY TO PICK UP*******************
Thanks for waiting, I have checked your order and according to my system your items from order number [***INSERT ORDER NUMBER***] are ready for you to pick up at the store you selected, which is listed in your order confirmation email. It's possible that the store has not updated their information for the ready for pickup email to be sent. Your order was delivered on *DATE AND HOUR* and this was received by **Person name**, I would like to recommend you call to the store to be sure that your order is ready to pick up, please ask directly for the person that received your order, the store phone number is **Phone number*.

UNDO CANCELLATION*************************
Thanks for waiting, I have tried to undo the cancellation but my system did not allow me process it, due that it was placed the cancellation request. However I would like to recommend you wait till tomorrow because the cancellation sometimes take 48 to be processed, and sometimes it is not processed. If the order is not cancelled the item will be shipped and you will receive the email notification with the tracking information.

CHANGE ORDER****************************
I am sorry to inform you that, due to security reasons, we are unable to change an order after you click "Place Your Order" because your order begins processing immediately. In this case, I recommend you if you allow me to cancel the order, do not worry the refund would be posted within 5 business days and you could place a new order with the correct. May I proceed to request the cancellation for this order?


LAD*******************************
Thanks for your patience. I truly apologize for the inconvenience this has caused you. Let me inform you that I've researched your order and according to our carrier information the order was delivered, but if you did not receive it, the order was lost after delivery. So in order to correct it as soon as possible,

LIT****************************
Thanks for your patience. I truly apologize for the inconvenience this has caused you. Let me inform you that I've researched your order and according to our carrier information, it got lost in transit, since we didn’t receive updates from the carrier. So in order to correct it as soon as possible,

STUCK IN PROCESSING******************************
I really appreciate you choosing to shop at Walmart.com. It seems like the order is stuck in our computer system. I am really sorry about that. I'll attempt to cancel the order right away. There is a chance that your order will ship out before our warehouse receives the request to cancel. If you look online at your Walmart account within 48 hours it will tell you if it cancelled or if it shipped. If it does ship and you don't want the (ITEM), you can return the (ITEM) to your local store or you can start a return online and print out a return shipping label.