Notes

http://notes.io/7F5D
568225 - 241
Wait and replace

Hi Subhadeep,

Thanks for writing in.     

We're sorry that we have not been able to call you due to high contact volumes we’re experiencing, at the moment.

We understand your concern about the replacement for your order 'OD116688039851133000'.

We're sorry to hear that the 'Unistar High Ankle Jungle Boots For Men' you have received is damaged.   

We would like to let you know that the seller has arranged a replacement for your product and it'll be shipped after the pickup of the originally delivered product is done and confirmed by the courier service provider. The pickup will be completed by October 21, 2019.   

Please keep the item along with accessories & tags packed and ready for pickup in the original product box.

Do collect the acknowledgement receipt once you hand over the product. You can expect more updates once the replacement is shipped.

You can also check your order status here: http://fkrt.it/bqWLi~NN In future, you can return an item by selecting it from the 'My Orders' section of your Flipkart account by clicking here: http://fkrt.it/bqWLi~NN We would like to thank you for your continued support and trust

Replace and expect

Hi Visweswaran,

Thanks for writing in.

We understand your concern about the return for your order ''.

We are sorry for the trouble you had to go through.

We would like to let you know that the seller has arranged a replacement for your product '' and it'll reach you by September , 2019. The item originally delivered to you will be picked up at the same time.

Please keep the item along with the original product box, accessories and tags ready as the Wishmaster from 'Ekart Logistics' will not be able to complete the pickup in case any item is missing.

We would like to thank you for your continued trust and support.


Wait and refund
Hi '',

Thanks for writing in.

We understand your concern about the refund for your order ''.

We are sorry for the trouble you had to go through.

We would like to let you know that as specified by you, a return request has been created for the order and a refund of Rs. 379/- will be initiated as soon as the pickup of the originally delivered product is confirmed by the courier service provider.

You’ll receive an email and SMS with the refund details, after which the money will be credited to your Bank account within 02 business days, as per standard banking procedures.

Please keep the item along with the original product box, accessories and tags ready for pickup by July , 2019 as the Wishmaster from 'Ekart Logistics' will not be able to complete the pickup in case any item is missing.

We would like to thank you for your continued trust and support.


elaborate
Hi,

Thanks for writing in.

We are sorry to let you know that we are unable to understand your issue.

Hence, we request you to kindly elaborate the concern within 72 hours so that we can check and help you in the best possible way.

While replying to the email, please ensure that the subject line is not edited

Hope you will understand.

Thanks for choosing Flipkart.


Closure email

Hi,

We're writing in continuation to our previous email.

Since we did not hear from you, we are closing this case.

Please feel free to write to us or you can also get quick answers to your questions by clicking the following link: https://www.flipkart.com/helpcentre.

Hope this helps.


2nd RNR

Hi Sambhu,

We’re writing to you in continuation to our earlier mail that we tried to get in touch with you on '9461435851' to talk to you about your concern but could not reach you.

We understand your concern about the return for your order ''.

We are sorry for the trouble you had to go through.

We request you to please get back to us with the exact issue within 72 hours, so that we will assist you accordingly.

While replying to the email, please ensure that the subject line is not edited
If there’s anything else we can help you with, please let us know by visiting our Help Centre: https://www.flipkart.com/helpcentre

Hope to hear from you soon.

Call

Hi,

Thanks for writing in.

We understand that you want language call back in tamil.

We are sorry to let you know that currently we can assist you only in Hindi or English language.

We request you to call on our toll-free number 1800 208 9898 so we can assist you in your preferred language.

We would like to thank you for your understanding.



Hi ,

Thanks for writing in and for being a valuable Flipkart Plus member.

We're sorry that we have not been able to call you due to high contact volumes we’re experiencing, at the moment.
Refund intimation
Hi Mukesh,

Thanks for writing in and for being a valuable Flipkart Plus member.

We understand your concern about the refund for your product 'Redmi K20 (Glacier Blue, 64 GB)'.

We would like to let you know that the seller has refunded Rs. 17999/- for your order 'OD116807194766103000' to your Credit Card on October 23, 2019. This will be credited to your account by October 31, 2019, as per standard banking procedures.

Also, the seller has refunded Rs. 100/- for your order to your Credit Card on October 23, 2019. This will be credited to your account by October 31, 2019, as per standard banking procedures.

If you do not receive the refund by this time, you can contact your bank's customer care using the number mentioned on the back of your card with the refund reference number '028116' and '028116'.

If they are unable to help, you may raise a dispute with the bank's grievance department and they will surely help you out.

Please check the previous statement transaction of your credit card before reaching out to the bank

Please note that you can also track the refund status of your order by visiting 'My Orders' section of your Flipkart account by clicking here: http://fkrt.it/bqWLi~NN

Hope this helps.

A short survey that won’t take more than two minutes of your time has been sent to your registered email address to get your feedback on our conversation.

You can rate our conversation experience on a scale of 1 to 5, 1 being the lowest and 5 being the highest. Your feedback is really valuable to us and will help us enhance your experience.

Thanks for choosing Flipkart.


Kanwar.96

Arun@2019
delivery confirmation delay in delivery
Hi Tarun,

Thanks for writing in.

We understand your concern about the delay in deliver of your order 'OD116705066149389000' for 'Whirlpool 6.5 kg Fully Automatic Top Load Grey'.

We would like to let you know that the courier service provider has confirmed that the shipment of your order was delivered on October 16, 2019.

There was a delay in the delivery of your order due to an unforeseen issue faced by the courier service provider.

We have shared feedback with the courier service provider to make sure you have a delightful shopping experience.

We always strive to provide excellent service and hope that we were able to help you with your issue today. Please spare a few minutes to respond to the feedback survey which will be sent to you in some time and let us know how we did.

A short survey that won’t take more than two minutes of your time has been sent to your registered email address to get your feedback on the resolution provided and our conversation.

You can confirm if you’re happy with the resolution provided by choosing ‘Yes’ or ‘No’ and also rate our conversation experience on a scale of 1 to 5, 1 being the lowest and 5 being the highest.

Your feedback is really valuable to us and will help us enhance your experience.

Thanks for choosing Flipkart. 

Invoice
Hi ,

Thanks for writing in.

We understand that you want an invoice of your product 'Maybelline Color Show Lipstick 3.9 g' with the order ID: OD506887377209248000.

We are sorry for the trouble and this isn't something we would want you to go through.

A copy of the invoice provided by the seller for your product has been attached with this email.

Here's how you can get your invoice instantly next time around:

1. Visit 'My Orders' section of your Flipkart account here: http://fkrt.it/bqWLi~NN
2. Click on the order for which you’d like the invoice and click on ‘Request Invoice’

The invoice will be sent to your registered email address used while placing the order.

It's that simple! In case you don’t find the invoice in your inbox, please check the spam folder.

Hope this helps.

, we would love to hear from you. Please share feedback about your experience by completing the email survey you'll get shortly.

Thanks for choosing Flipkart.

Invoice 2

Hi Prabhat,

We are writing to you in the continuation of our previous email.

We understand that you want an invoice of your product 'Philips Pro Skin Advanced QT4011/15 Trimmer For Men' with the order ID: OD506862171731065000.

We are sorry for the trouble you had to go through for the invoice.

Here's how you can get your invoice instantly next time around:

1. Visit 'My Orders' section of your Flipkart account here: http://fkrt.it/bqWLi~NN
2. Click on the order for which you’d like the invoice and click on ‘Request Invoice’

The invoice will be sent to your registered email address used while placing the order.

It's that simple! In case you don’t find the invoice in your inbox, please check the spam folder.

Hope this helps.

, we would love to hear from you. Please share feedback about your experience by completing the email survey you'll get shortly.

Thanks for choosing Flipkart
Sms invoivce
Invoice Request: As requested by you, the invoice for your {product_name} has been shared and is available under ‘Your issues’ section of the Help Centre (app only): https://www.flipkart.com/helpcentre











Invoice 72 hours

Hi Chaitanya,

Thanks for writing in.

We understand that you want an invoice for the order 'OD110041123626855000' for the product ''.

We are sorry to let you know that due to technical error the seller is unable to fetch the invoice for your order.

Please be assured that we'll look into this and get back to you with an update within 72 hours.

Hope this helps.

A short survey that won’t take more than two minutes of your time has been sent to your registered email address to get your feedback on our conversation.

You can rate our conversation experience on a scale of 1 to 5, 1 being the lowest and 5 being the highest.

Your feedback is really valuable to us and will help us enhance your experience.

Thanks for choosing Flipkart.





72 hours seal tempered

Hi Mubarak,

Thanks for writing in.

We'd like to let you know that we tried to get in touch with you on '9764539100' to talk to you about your concern but could not reach you.

We understand your concern that the product 'Harvic 3 Layer Stainless Steel Corner Stand For Multipurpose kitchen Use Steel Kitchen Rack' with the order ID 'OD116655942737923000' you have received is not as described on Flipkart.

We are sorry for the trouble and this isn't something we would want you to go through.

We would request you to kindly get back to us within 72 hours with the below details, so that we can assist you further:

1)Whether the seal of shipment was tempered at the time of delivery or not
2) Do all the packaging material of your order is available with you
3) Will the pick up address of your order will remain the same
4) Any alternate number While replying to the email, please ensure that the subject line is not edited.

would like to hear from you soon. Thank you for being with Flipkart.

































Buy time


Hi Saiyat,

Thanks for your valuable time over the call.

We understand your concern about your order 'OD116920733196464000'.

We are sorry for the trouble and this is not something we would want you to go through.

We would like to let you know that please be assured that we have assigned your issue to our concerned team and they will look into this and get back to you with an update by November 13, 2019.

Hope you'll understand.

Saiyat, we would love to hear from you. Please share feedback about your experience by completing the email survey you’ll get shortly.

Thanks for choosing Flipkart.