Notes

Tempered seal

Hi Arun,

Thanks for writing in.

We'd like to let you know that we tried to get in touch with you on '7305476185' and '7305476184' to talk to you about your concern but could not reach you.

We understand your concern about your product 'Veet Sensitive Touch Electric Runtime: 90 min Trimmer for Women' with the order ID: OD116664684295448000.

We are sorry to know that the product you have received is different.

We request you to get back to us within 72 hours with the confirmation wether the seal was tempered or not at the time of the delivery. Hope to hear from you soon.

While replying to the email, please ensure that the subject line is not edited

Thanks for choosing Flipkart.






Callback high volume

Hi .....,

Thanks for writing in.

We understand that you would like to call back from us.

We're sorry that we have not been able to call you due to high contact volumes we’re experiencing, at the moment.

Since we didn’t want to keep you waiting, we’re responding through this email.

We request you to write back to us with the exact concern of the product and order id within 72 hours so that we can check and help you out in the best possible way.

You can reply to the same mail with your query and we’ll definitely help you out. Alternatively, you can also get quick answers to your questions by clicking the following link: https://www.flipkart.com/helpcentre.

We would like to thank you for understanding.

Thanks for choosing Flipkart. 


Delivery confirmation

Hi Manjunath,

Thanks for your valuable time over the call.

We understand your concern about the delivery of your order 'Hpa Flip Cover for Tecno Camon iSky 3'.

We are sorry for the delay in response.

However, as per our telephonic conversation you have confirmed that you have received the product on October 22, 2019.

Thanks for your understanding.

A short survey that won’t take more than two minutes of your time has been sent to your registered email address to get your feedback on the resolution provided and our conversation.

You can confirm if you’re happy with the resolution provided by choosing ‘Yes’ or ‘No’ and also rate our conversation experience on a scale of 1 to 5, 1 being the lowest and 5 being the highest.

Your feedback is really valuable to us and will help us enhance your experience.

Thanks for choosing Flipkart.

Cancel requested for 48 hours
Hi Surendra,

Thank you for your precious time over the call and for being a valuable Flipkart Plus member.

We understand your concern about your order 'OD116697697393055000' that you want to change your return pickup address.

We'd like to let you know that the seller has initiated cancellation for your existing return request for replacement as requested by you.

However, it would take 48 hours to be complete the cancellation process.

Once the original return is cancelled you can create a new return with the new address or you can write back to us and we'll surely help you out.

For further queries, please feel free to contact us.

Hope you'll understand.

A short survey that won’t take more than two minutes of your time has been sent to your registered email address to get your feedback on the resolution provided and our conversation.

You can confirm if you’re happy with the resolution provided by choosing ‘Yes’ or ‘No’ and also rate our conversation experience on a scale of 1 to 5, 1 being the lowest and 5 being the highest.

Your feedback is really valuable to us and will help us enhance your experience.

Thanks for choosing Flipkart.  (Return status solved)



cod not available

Hi,

Thanks for writing in.

We understand your concern that you want to know about the Cash On Delivery for your products.

We would like to let you know that Cash On Delivery service availability in any area depends on various factors such as the seller's location, delivery address and also the type and price of the product.

At this moment, some of our sellers are offering the Cash on Delivery facility at your pincode . In the future, others may resume the service in your area.

However, you can always choose a prepaid mode of payment like Debit Card/Credit Card, Net Banking, Gift Card to place your order for now.

We would like to thank you for your understanding.


Unforeseen issue rto by courier provider

Hi Nymath,

Thanks for your precious time over the call and for being a valuable Flipkart Plus member.

We understand your concern that you want to know the reason of cancellation for your order 'OD116927976034370000'.

We are sorry to let you know that your order has been cancelled by the seller due to some unforeseen issues faced by the courier provider and you would have received the notification for it.

We assure you that feedback has been shared with the courier service provider and they'll do their best to make sure that you don't experience this again.

Check http://fkrt.it/bqW4k8NN to know more about cancellations and refunds on Flipkart.

Hope you understand.

Nymath, we would love to hear from you. Please share feedback about your experience by completing the email survey you'll get shortly.

Thanks for choosing Flipkart.


Hi Madhavi,

Thanks for your valuable time over the call.

We understand your concern that you're unable to use 'Flipkart Paylater'.

We are sorry for the trouble and this isn't something we would want you to go through. We would like to confirm you that you were using 'Flipkart Paylater' powered by 'KISSHT'.

We would like to let you know that financing partner (Kissht) will phase out as a lender and the Paylater option will be disabled for users in phases who are currently on BNPL powered by Kissht. These users will no longer have this as a payment option. You will be migrated to New financing partner (IDFC) and as a part of migration, you will be requested to complete the KYC process. You'll be able to get this service based upon your eligibility. During call, we noticed that you are not comfortable in 'English' and 'Hindi' and want to speak to us in 'Telugu'. We are sorry to let you know that we can assist only in 'English' and 'Hindi' at this moment. To speak to us in your preferred language, please call our toll-free number '18002089898' and choose from the available language options. If you have any other query, please feel free to write back to us. We will be happy to help you. We would like to thank you for your understanding and patience. Madhavi, we would love to hear from you. Please share feedback about your experience by completing the email survey you’ll get shortly. Thanks for choosing Flipkart.


Unable to place COD

Hi Sanjeev,

Thanks for your precious time over the call and for being a valuable Flipkart Plus member.

We understand that you are unable to place an order through cash on delivery(COD) payment mode.

We are sorry for the trouble and this is not something we would want you to go through.

We would like to let you know that COD service availability in any area depends on various factors such as the seller's location, delivery address and also the type and price of the product.

At this moment, none of our sellers are offering the Cash on Delivery facility at your pincode. In the future, they may resume the service in your area.

However, you can always choose a prepaid mode of payment like Debit Card/Credit Card, Net Banking, Flipkart wallet or Gift Card to place your order for now.

As you are one of our valuable customer, your satisfaction is one of our primary concern.

Hope you'll understand.

Sanjeev, we would love to hear from you. Please share feedback about your experience by completing the email survey you'll get shortly.

Thanks for choosing Flipkart.



Kishat

Hi Sachin,

Thanks for writing in and for being a valuable Flipkart Plus member.

We understand that you want to know about the status of the 'Flipkart Pay later'.

We're sorry for the trouble and this isn't something we would want you to go through.

We would like to let you know that Flipkart Pay Later account is currently not active as 'Kissht' will no longer be a financing partner for this payment option. To continue using this credit option from the new financing partner, please complete your e-KYC by visiting ‘My Account’ section on our app or mobile website.

However, you will be migrated to New financing partner 'IDFC' and as a part of migration, you will be requested to complete the KYC process for IDFC.

Here, are the steps you can follow to complete e-KYC to Activate Pay later Benefit.

*Go to My Account and Click on the View details next to pay later credit
*Click On ‘Apply Now’
*Enter Your PAN Number and Aadhaar Number
*Verify the Aadhaar Number using OTP (OTP Will be triggered to Mobile number linked to Aadhaar)
*Review and Submit details of PAN and aadhaar details
*Once the submission is done, the credit limit will be issued Or the application will be rejected

Below are few steps to be note:

1. As per the new financing partner of the Flipkart Pay Later services, IDFC would require you to complete e-KYC to avail the credit option.
2. The credit limit offered to you will be decided by the financing partner based on their credit policy.
3. Please note that you can submit KYC documents for verification only through our app or mobile website.
4. The bill date will remain the same. However, please note that credit policies are subject to change and details about the same will be sent to you.
5. You will need to submit your PAN number and Aadhaar number as part of the e-KYC.
6. Due to RBI guidelines to complete e-KYC through the new financing partner you have to mention Aadhaar and Pan details.
7. Currently Aadhar is required to complete the e-KYC.

We will soon have an offline process set up with IDFC through which you will have an option to apply for the credit option by providing alternate documents.

If there’s anything else we can help you with, please let us know by visiting our help centre: https://www.flipkart.com/helpcentre or you can call on our toll- free customer care number 1800 208 9898 so we can assist you.

Hope this helps.

Sachin, we would love to hear from you. Please share feedback about your experience by completing the email survey you'll get shortly.

Thanks for choosing Flipkart.









How to use supercoins

Hi Prasanna,

Thanks for writing in and for being a valuable Flipkart Plus member.

We understand that you want to know about the use of Supercoins.

We would like to let you know that SuperCoins can only be used to redeem third-party benefits on Flipkart through 'SuperCoins Rewards' available at the SuperCoin Zone and cannot be converted into cash.  

However, since you are a Flipkart Plus member, you can be use Supercoins to buy select products on Flipkart and rewards/offers under Rewards store such as coupons from BookMyShow, coffee day, Zomato Gold etc.
 
Please also note that SuperCoins cannot be transferred to any other Flipkart account, at the moment. Know more about the program and SuperCoins earnings by visiting the Flipkart Plus section of our Help Centre here: http://fkrt.it/t1k2 Hope this helps.

Prasanna, we would love to hear from you. Please share feedback about your experience by completing the email survey you'll get shortly.

Thanks for choosing Flipkart.


Unable to use Flipkart Paylater


Hi Venkat,

Thanks for writing in and for being a valuable Flipkart Plus member.

We understand that you are facing an issue with your 'Flipkart Pay Later'.

We are sorry for the trouble and this is not something we would want you to go through.

Here are a few tips that should work for Flipkart website:

- Clear the cache memory
- Delete the cookies and browsing history
- Use another browser if available

Here are a few tips that should work for Flipkart app:

- Log out and close the app and log in again
- If this doesn't work, please uninstall and reinstall the app and it should work just fine after that

If you've already tried this, please reply to this email with the error message and we'll sort it out for you.

Hope this helps.

Venkat, we would love to hear from you. Please share feedback about your experience by completing the email survey you'll get shortly.

Thanks for choosing Flipkart.