Notes

Buy time 2

Hi Chinu,

Thanks for writing in.

We understand your concern about your order 'OD116920733196464000'.

We are sorry for the trouble and this is not something we would want you to go through.

We would like to let you know that please be assured that your case is already with our concern team and they will get back to you with an update by December 07, 2019.

Hope you'll understand.   

Thanks for choosing Flipkart.


Reinstate
Hi Suvadip,

Thanks for writing in.

We'd like to let you know that we tried to get in touch with you on '8972123996' and '7001931198' to talk to you about your concern but could not reach you. 

We understand your concern that you want to reinstate your order 'OD116676923586359000'.

We are sorry to let you know that your order has been cancelled by the seller as requested by you with the reason mentioned purchased mistake.

While the seller will not be able to ship the item from this order as it has been cancelled, you can place a new order by clicking here:

https://www.flipkart.com/nikon-d3500-dslr-camera-af-p-dx-nikkor-18-55mm-f-3-5-5-6g-vr/p/itmf96hytpvsqdfp?pid=DLLF96HY6CMRZFGT&lid=LSTDLLF96HY6CMRZFGTMV7QXF

Check http://fkrt.it/sDargyNN to know more about cancellations and return on Flipkart. 

Hope this helps!

 A short survey that won’t take more than two minutes of your time has been sent to your registered email address to get your feedback on the resolution provided and our conversation. 

You can confirm if you’re happy with the resolution provided by choosing ‘Yes’ or ‘No’ and also rate our conversation experience on a scale of 1 to 5, 1 being the lowest and 5 being the highest. 

Your feedback is really valuable to us and will help us enhance your experience.

Thanks for choosing Flipkart.

New survey

we would love to hear from you. Please share feedback about your experience by completing the email survey you'll get shortly.

Wrong delivery status

Hi Mohit,

Thanks for writing in.

We'd like to let you know that we tried to get in touch with you on '8117013847' to talk to you about your concern but could not reach you.

We understand your concern about the delivery status of your product 'Sparx SD0323G Canvas Shoes For Men' with the order ID: OD116696235715218000.

We are sorry to know that your order has not delivered to you but showing delivered status.

We would request you to check with relatives, friends, neighbours, security, house-pg owner if any of them have received your product for you.

If, still you are unable to find your order you can get back to us we will surely help you out.

Hope this helps.

A short survey that won’t take more than two minutes of your time has been sent to your registered email address to get your feedback on the resolution provided and our conversation.

You can confirm if you’re happy with the resolution provided by choosing ‘Yes’ or ‘No’ and also rate our conversation experience on a scale of 1 to 5, 1 being the lowest and 5 being the highest.

Your feedback is really valuable to us and will help us enhance your experience.

Thanks for choosing Flipkart.


wrong update provided by solve

Not eligibal service center details.


Hi Rajesh,

Thanks for writing in and for being a valuable Flipkart Plus member.

We're sorry that we have not been able to call you due to high contact volumes we’re experiencing, at the moment.

We understand your concern that you are facing an issue with your product 'Sony EX155 Wired Headset with Mic'

We're sorry for the trouble you had to go through.

Since the product was delivered to you on May 22, 2019, it has crossed the seller's 10 days replacement period. Due to this, the seller will unable to help you.

The good news is that the product is covered under the manufacturer's warranty. You can get in touch with the authorised service centre and they'll be able to help you out with any product related support you may need.

The invoice for this product has been attached to this email. This can be used to avail services at the brand's authorised service centres within the warranty period.

Here are the details to the authorised service centre:

Link: http://www.sony.co.in/section/servicecentres
Contact Number: 1800-103-7799

In the unlikely event of the brand's authorised service centre not being able to help you, please let us know and we'll definitely assist you.

To know more about cancellations and returns on Flipkart, you can refer to the link here: http://fkrt.it/sDargyNN

Hope this helps.

A short survey that won’t take more than two minutes of your time has been sent to your registered email address to get your feedback on the resolution provided.

You can confirm if you’re happy with the resolution provided by choosing ‘Yes’ or ‘No’ and also rate your experience on a scale of 1 to 5, 1 being the lowest and 5 being the highest.

Your feedback is really valuable to us and will help us enhance your experience.

Thanks for choosing Flipkart. 

RTO

Hi Vivek,

Thanks for writing in and for being a valuable Flipkart Plus member.

We're sorry that we have not been able to call you due to high contact volumes we’re experiencing, at the moment.

We understand your concern about the refund for your product 'ARUNA KULLU HANDLOOM Kullu Cap'.

The seller has initiated the cancellation of your order OD116745125268244000 and you would have received a confirmation for it.

Since the item has already been shipped, 'Delhivery Logistics' will be informed to return the shipment to the seller. In case it still reaches you, please make sure that you or your friend/family member do not accept delivery and inform the Wishmaster from the couriers that the order has already been cancelled.

The seller will refund Rs. 420/- as soon as the courier service provider confirms the cancellation. This normally takes about 4 business days.

Once that is done, it will be credited to your Flipkart paylater monthly credit within 02 hours.

Check http://fkrt.it/sDargyNN to know more about cancellations and refunds on Flipkart.

Hope this helps!

A short survey that won’t take more than two minutes of your time has been sent to your registered email address to get your feedback.

You can rate your experience on a scale of 1 to 5, 1 being the lowest and 5 being the highest.

Your feedback is really valuable to us and will help us enhance your experience.

Thanks for choosing Flipkart.   
















72 hours customer update

Hi Abinaya,   

Thanks for writing in and for being a valuable Flipkart Plus member.  

We'd like to let you know that we tried to get in touch with you on '8870026844' to talk to you about your concern but could not reach you.

We understand your concern that the product 'HP 220w 64 GB Pen Drive' you have received is not as described on Flipkart.

We are sorry for the trouble and this is not something we would want you to go through.

We would request you to get back to us within 72 hours with the confirmation weather the seal was tempered or not at the time of delivery.

While replying to the email, please ensure that the subject line is not edited.

Hope to hear from you soon.

Thanks for choosing Flipkart.