Notes

It is taking longer than expected ..so may i place ur call on hold for another two minutes....

Baskaran ....first of all ….we are really sorry ...for the trouble you had to go through..sbse pehle maafi chahti hu jo preshani apko hui hui uske liye..






Good Afternoon, This is SHUBHAM calling from Flipkart.
Am I speaking to Jayanth 

(namashkar..Daljeet. baat kr rha hu flipkart se...kya meri baat Jayanth Jayanth  se ho rhi hai)

Thank you for the confirmation....
( Dhanyawad confirm krne k liye)...


Jayanth  Is this a good time to speak to you?
(Kya ye sahi samay hai apse baat krne k liye)

Thank you
(Dhanyawad Jayanth  )

We have received your email that your want about the cancellation of your product

..(hme apki email mili hai jisme apne invoice copy ki request ki hai apke product ke liye)

We are sorry for the trouble you had to go through....


We are sorry to let you know that your order has been cancelled by the seller since you have chosen the option to cancel your order during the automated voice response call you received from us asking you to confirm your order.

If you want you can place fresh order

However, the seller has refunded Rs.16999 /- for your order to your Debit card on September 29, 2019. This amount will be credited within 08 business days.



I will ensure you i will share your feed back

but not to worry, we wil escalate your issue...may i put yours call on hold for 2 minutes...

we have escalated your issue nd the team will get back to you with the resolution by

..Is there anything else I may assist you with today?..
(Kya main aapki kisi aur cheez ke liye sahayta kar sakti hoon?)

Aapke registered email address pe ek chota sa survey bheja jayega taaki aap usmein aapko diye gaye resolution aur humare iss baatcheet ke aadhar pe aapna feedback de sake....

Agar aap diye gaye resolution se khush hai to 'Haan' chun sakte hai ya phir 'Na''.

Aap humare baatcheet ke anubhaav ko bhi 1 aur 5 ke beech rate kar sakte hai;

1 se 3 ke beech rating ka matlab hai ki aap santusht nahi hai. 4 rating ka matlab hai ki aap khush hain aur 5 ka matlab hoga ki aap bohot khush hain.

Aapka feedback humare liye bohot hi mahatvapoorna hai aur yeh humein aapke anubhaav ko behtar banane mein madad karega.

flipkart chun ne ke liye dhnyawad

----------------------------------------------------------------------------------------------------------

HOPE I WAS ABLE TO HELP YOU WITH YOUR QUERY TODAY.
A SHORT SURVEY WILL BE SENT TO YOUR REGISTERED EMAIL ADDRESS TO GET YOUR FEEDBACK ON THE RESOLUTION PROVIDED AND OUR CONVERSATION.

YOU CAN CONFIRM IF YOU'RE HAPPY WITH THE RESOLUTION PROVIDED BY CHOOSING 'YES' OR 'NO'.

YOU CAN ALSO RATE OUR CONVERSATION EXPERIENCE ON A SCALE OF 1 TO 5;

RATING BETWEEN 1 TO 3 WOULD MEAN THAT YOU WERE NOT SATISFIED. RATING OF 4 WOULD MEAN YOU ARE HAPPY AND 5 WOULD MEAN THAT YOU ARE EXTREMELY HAPPY.

thanks for choosing Fk..

(Flipkart chun ne ke liye or flipkart Plus member banne ke liye dhanyavaad)


Barun ..may i know the email address on which you want an invoice to be sent..(kya aap mujhe email address bta skti hai jis pr aap invoice lena chahti hai)..thank u



u will receive one email after this call...and the invoice will be attached on the email address provided by you .....and u can download from there,,,,(jo email address apne abhi di hai us pr is call k baad ek email bheji jayegi..... jisme invoice copy attached kr di jayegi or vaha se app use download kr skte hai)



not eligible in hindi

maafi chahta hu sir..call beech mai hi disconnect ho gyi thi kisi tecnical error k karn...

....aap bta rhe the ki apko product return krna hai.....

to jaisa ki mai check kr paa rha hu apne hme return cancel hone ke kafi smay baad contact kiya hai jiske kern seller apki help nhi kr skta ...

lekin sir jaissa ki apka product warranty mai hai ......aap sevice centre ja skte hai or ve apki puri madad krnge product ko shi krne ke liye....

sath hi mai btana chahunga ki sir ... product ka bill bhi apne sath lekr jayiga .....taki aap warranty claim kr ske....

is call ke baad mai apko brand ka contact number, email address or link bhej dunga taki aap brand ko contact kr ske or apne area ke aas paas service centre ki jankari le ske...

Contact number: 18001022777
E-mail: [email protected]
https://www.realme.com/in/support



buy time


also,,,,,,,as i can see...ur case is already with our concerned team because you want to chnage your registered contact number and team is working to resolve your issue as soon as possible and they will get back to you with an update by september 23....

this is the minimum time the team will need to resolve your issue...
Jaisa ki mai check kr paa rhi hu apka case already hmari concerned team ke paas bhej diya gya hai ...
or vo is pr work bh kr rhe hai taki apko jitini jaldi ho ske iska resolution de skte,....hmari team apko resolution september 23 tk de degi...
mai apse request krti hu ki aap 23 september tk wiat kr lijiye....
mai apki baat se sehmat hu..or aap nishchint rhe team apko resloution jald hi de degi...or
sath hi mai apka feedback apni concerned team ke sath jroor share krungi taki aage se apko aisi koi preshani na ho.....