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Thanks for writing in.
We understand that you are facing an issue with your '' for the order ''.
We are sorry for the trouble and this isn't something we would want you to go through.
This is certainly not the kind of service we want you to experience but unfortunately things has turned out on this way.
We would like to let you know that since the product was delivered to you on August 20, 2019, it has crossed the seller's 30 days replacement period. Due to this, the seller will be unable to fulfill your request.
However, if you would had contacted us within the policy, we would have surely helped you out with your request as you are one of our valuable customer.
We completely understand how frustrating and annoying the situation can be when something like this happens but trust us, it was never our intention to give you an unpleasant experience and if there would be an option with us, we could have definitely helped you out.
We assure you that your feedback will be shared with the seller and our concerned team will work with them to minimize such issues which adversely affects the experience of our valued shoppers.
Further, if you have any other concern, you can visit our Help Center for quick answers: https://www.flipkart.com/helpcentre or call our toll-free number 1800 208 9898. We will surely help you out.
Hope this helps.
Name, we would love to hear from you. Please share your feedback about your experience by completing the email survey you'll get shortly.
Thanks for shopping with Flipkart.
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