Notes

Hi Bhaskar,

Thanks for writing in and for being a valuable Flipkart Plus member.

We understand that you would like to change the payment mode for your order 'OD116862307768338000' for the 'Zest 4 Toyz :24 Scale 4WD Remote Control Off Road Rally Racing Toy Car Dessert Truck'.

We are sorry to let you know that the option to change the payment mode is available for you as your order has been shipped through Ekart Logistics.

We would like to let you know that you will get a notification to change the payment mode from COD to prepaid/ or you will have a 'Pay now' option on the web/ app under track your order page.

Below are the eligibility criteria to avail the COD to Prepaid payment conversion:

- Orders with a single unit
- From 'Approved till dispatched', the COD to POD option is available for all courier service providers. Once the item is 'Dispatched till OFD', the COD to POD option is available only for Ekart shipments
- The status of the order is between 'Approved to OFD'
- Current payment mode is COD (Cash on Delivery)
- You can change the payment mode through Self-serve (web/app) or using the link provided via an/SMS

Payment methods available are:

- Debit Card
- Credit card
- Netbanking
-PhonePe UPI account

Here are the steps to make the payment:

-You will see a new button 'PAY NOW' on web/ App under 'Track your order' page as shown below only if all the above criteria are met

-Once you click on this button, a new page will open up with the list of payment options

-You will have the option to select from Net banking, Credit Card, Debit Card to make the payment (EMI, EGV payment, BNPL method will not be available)

-Once the payment is successful, you will be redirected to the 'Order Details' page with the new payment mode and appropriate message

-Payment information will be sent to EKL and payment mode will be updated to prepaid, so that EKL will not ask you for payment at the time of delivery

-If the payment is unsuccessful/ fails, you will see a failure message and can retry the payment after 30 mins

In case, you have any queries, you can write back to us. We will be happy to help you.

We would like to thank you for your continued trust and support.

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payment methods available>>solved.