Notes

2019 Please disregard the last message. ***Happy Thanksgiving **** Happy Holidays $contacts.name.first. I’m glad to assist you with your case. I will do my best to help you out. In order to access your account, would you please be so kind and provide me your order number?

Can you please tell me how may I help you today?
MOREEE I will do my best to help you out with your inquiry, would you please be so kind and tell me more about it?
LATEEE I totally understand how important is this order for you and I apologize to know that you did not receive your order yet, let me check what can I do to make it better. Would you please be so kind and provide me your order number?

LADDDD** Thank you very much for explaining this, I am sorry to know that you didn't receive your package when it says that it was delivered, I understand how important is this for you, so please be sure that I will do my best to help you with this. I do apologize for the delay in your order.

After checking the tracking information I have determined the package was lost after delivery which I truly sorry for. However, I understand that this is an important order for you so let me go ahead and process a replacement/refund for it. Would you like me to proceed?


**Can you please provide me with your order number so that I can check the status of your package?
**Just to clarify, you have already ordered your package and are waiting to receive it, is that correct?

**DISPUTE LAD *** I just want to let you know the item was signed and delivered due to that our system does not allow to process a refund or replacement, I kindly recommend you to dispute the charge with your financial institution.

POLICE**** In this case, I kindly recommend you ask to your family or neighbors about your lost order. If you don't find it, we highly suggest disputing the charges with your financial institution and place a police report as soon as possible.

DAMAGEEEE:
I'm really sorry that you have received your package damaged. I'll be more than glad to help you. Be sure that we will work with our team in order to avoid it in the future. However, in order to resolve it as soon as possible, would you like me to process a replacement/refund for you?

I do apologize for the inconvenience in your order.

DAMAGED IN TRANSITTTTTT
Thank you very much for your patience today, please accept my sincere apology for the items were damaged in transit. Rest assured that our fulfillment center teams audit daily, to make sure that we are providing quality packaging which keeps items safe and secure during transit. I'm sorry that on this occasion it was not successful, but we will make this right for you.

RETTTTT**creturn**mb *fs* I’m going to take care of your replacement, let me tell you that you will receive a prepaid return label to your email address. Would you please be so kind and place the label on the box and drop off on your postal office? It will be very helpful in order to receive the replacement as soon as possible.

MISSINGGGG*** Thank you very much for explaining this, I'm really sorry that you have received your package incomplete. Let me tell you that it should have been an error during the packing of the box which I truly sorry for, be sure that we will work with our team in order to avoid it in the future. In order to resolve it as soon as possible, would you like me to process a replacement/refund for you?

Be rest assured that you will not be charged for that item since you did not receive it. For me, it’s a pleasure to serve you!

LITTTT Let me tell you that I was checking the tracking details on your order and it seems that there is not any movement with the carrier since XOXOXOX , be sure that we will work with our team in order to improve our service and avoid it in the future. In order to resolve this situation as soon as possible, would you like me to process a replacement/refund for you?

We've tracked your order and unfortunately, we don't see any movement on the package. Sometimes this means that the package has been lost, but other times it means that the package is still on its way but simply hasn't been scanned at its last location.

STUCKKKKK** I apologize for the long time your order is taking to ship, due to the high demand on this item and the availability in your nearest Fulfillment Center it is taking a little longer. I kindly advise you to allow us 48 hours more to receive the shipping confirmation email, if you don't receive it contact us back.
HIGH VOLU**I do apologize for the delay in your order. Due to the high volume of orders, we are experiencing some delays in the fulfillment and with the delivery process of some orders.

*REPLACEEEEEE** I want to give you the best service possible, I can process a replacement for this item, you won't get extra charges or pay again for it, Do you agree?

I’m glad to tell you that I already processed a replacement for you and according to my records the new estimated delivery date will be on OXOXOXOX also, let me tell you that you will receive an email confirmation with the new order number shortly. I just want to make sure I have covered everything that you need, is there anything else I can help you with?

For me, it’s a pleasure to serve you!

**We are sending you the replacement of the item immediately, once your order ship you are going to receive an email confirmation with all the tracking information.
***Because you are an excellent customer for us, as a one-time exception, you don't need to return the item you have received. Please enjoy it!

REFUNDDDDD** crefundmb ** cs2srefund** I want to give you the best service possible, I can process a full refund for you, Do you agree?
*** I’m glad to tell you that I already processed the refund of $ XOXOXOX for you and it will be post on your original payment method within 5 business days also, let me tell you that you will receive an email confirmation of the transaction shortly. I just want to make sure I have covered everything that you need, is there anything else I can help you with?

For me, it’s a pleasure to serve you!

REFUND READYYYYYYY
Let me tell you that I was checking your account and according to my system I'm glad to inform you that we already issued a refund for $. However, in any case, you still not sure of the refund I kindly recommend you contact your financial institution.

ADJJJJJJ
I’m happy to tell you that I already processed the discount (refund) of (amount) for you and it will be posted on your original payment method within 5 business days also, let me tell you that you will receive an email confirmation of the transaction shortly. I just want to make sure I have covered everything that you need, is there anything else I can help you with?

For me, it’s a pleasure to serve you!

ITEMSSSSSSSS
Can you help me with the name/number or the link of the item(s) with the inconvenience, please?
Just to clarify, the item(s) we're checking are: XOXOXOXO
*** I’m glad to assist you with your case I will do my best to help you out. In order to access your account, would you please be so kind and provide me the name of the item that is (reason)?
Because I do not want to make a mistake in your process so important to you.

HIGH FRAUDDDDDDDDDD LAD
Thank you for your patience I was checking your order and our records show that this package was delivered, so we will need to investigate before we can issue a refund or a replacement. I will start a case so carrier can investigate what happened from their side. Also, in order expedite your resolution, please file a police report and email a copy to [email protected]. If you are unable to send via email, you may fax the report to 479-204-0935. Please include your order number and contact information when emailing the police report to us.

WHYFRAUD**** I completely know how you feel, to be honest, I'd feel like you and I'm doing my best to help you with the information and solution that I can. For that reason, I kindly recommend you to try to place the order with another payment method. Thank you for your understanding. We appreciate serving your home needs.

Verification Team at [email protected]

FASTTTTT ANSW *** I'm more than happy to assist you.
I was reading your message, I understand your concerns, I am really sorry that you are having this issue, I will be more than glad to help you, please let me check it.
Thank you for contacting me and told me about this issue. I really appreciate it.
Thank you for contacting me and asked me. I really appreciate it.
*Sure, I can definitely help with that. One moment, please.
*Of course, let me show you the steps to get your target.
**I have tried in several ways but unfortunately, my tools are not able to process your request.
**I have verified your account and due to
**I sincerely want to help you however if the billing address does not match I'm not able to access the order.
I'm really sorry I'm trying to access the order and the billing address is still in not matching, I sincerely want to help you however if the billing address does not match I'm not able to access the order. Please in the email confirmation of the order you can see how the billing address was placed.

ACKkk** I realize that this situation is difficult, but let’s try and find a solution.

*EMPPPP**** Fantastic! I'm so glad to be of help.
*I do apologize for the inconvenience. I'm sorry you are having this situation. Let's see if there is anything we can to help with your case.
*I was reading your message, I understand your concerns, I am really sorry that you are having this issue, I will be more than glad to help you, please let me check it.
** We thank you for your understanding and apologies for any inconvenience this may cause.
**I really understand why you feel like that. Something similar has happened to me before and I felt the same way.
**Our sincere apologies for the mix-up on your order. If I were in your position, I would feel the same way.
Thank you for your understanding. We appreciate serving your home needs.

HOLDD ***What I’m doing for you now is checking your order please allow me a moment.
***On behalf of our company, I would like to thank you for your patience.

MPCONTACT LAD*** Thank you for patiently waiting, I was checking your case in our system, and I am able to see that according to the information was marked as delivered/shipped by a Marketplace seller. Ours sincerely apologize for the inconvenience this has caused you, While I was able to see that this item was sold and shipped by one of our authorized 3rd. party sellers, and since they work with a different inventory from us, the best way to get this solved is to communicate directly with them.
I can definitely escalate this situation to our marketplace partner directly and the expectation is that you will receive a response from them within 24 hours, is it okay for you if I escalate this situation on your behalf?
*****
Thank you for waiting, I have successfully escalated this situation to our seller, and you can expect to receive a response from [SELLER'S NAME] within 24 hours. In case you do not receive a response from them, please do not hesitate to contact us back, and we will provide you further assistance.

SPECIALLLL TEAM ***But don´t worry, $contacts.name.first. I can help you with your case. Please allow me a brief moment while I transfer/escalate you to our executive team.
***I will transfer/escalate you to our specialist team to check your case. Normally it takes 24-48hrs for a resolution. This is a resolution team and I am sure you will receive the best support and all the information you need in the best way possible.

CANCEL durin shipp not allow*** cnocancel ** returnstore ** I understand how frustrating it is to purchase something online only to have it delivered and it doesn't meet your expectations. Please allow me a moment to check your account, I'm sure we can get an agreement.

I am so sorry the item/order got canceled. We work as hard as we can accept, review and process purchases in the order in which they are received. Unfortunately occasionally one of our systems could experience a temporary hiccup even after an order is placed, which is why these types of cancels are covered in our terms of use. Is there anything else I can do to assist you today.

IF NO REPLACEMENT AVAILABLE:
I apologize for this experience, I'm afraid to tell you that it happens due operational issues, and bad handling during shipment. Even so, I can assure it doesn't happen quite often. I hate to think all the time you've been waiting for your order just to receive it in this condition. I'm afraid to tell you that the item is currently out of stock due popularity in our web site, so it doesn't have the option to be replaced. In order to make things right for you today, I will go ahead and process your full refund.

AUTH H. Good news. It looks like the release has already been sent to the financial institution and the hold should be released within 5 Business days.

TRACK Pick Up STOREEEE
According to our records your order is at the store now. The estimated pickup date is on XOXXOXX . I can provide you store's phone number, so you can call them to verify directly your order status. Is that okay with you?

DELAYYYY
Thank you very much for your patience today, and thanks for bringing this matter to our attention, I perfectly understand that we offered you an estimated delivery date, however, due to carrier’s availability we didn’t meet your expectations shipping this order and deliver it to you in the date that we promised you. Please accept my sincerely apologizes, but be assured that we are working to improve this new shipping service. Could you please be so kind to wait for this order, and rest assured that I will document this in order to prevent future delays in your order.

//CALL TAG///** cinstore***cfreight /**cagree** cgpplabel2** APACGuatemala Walm8rt2014 ***
**
I'm finishing the request for the label creation process. Your request has been completed. You don't need to continue online, do you want to wait? I promise to send you the return label to your email address.
FEDEX
I kindly inform you that FedEx start to work at 8:00 AM and they finish at 8:00 PM so, you can leave the item at your front porch. We are hoping to be able to reschedule this. In this case, I can help you with a FedEx pick up for you. Tomorrow is ok for you?

CONTACT////DON´T HESITATE
We very much appreciate your business. If there are any other issues that need to be addressed, please don’t hesitate to contact us.

NOCHANGE AND CANCEL /REORDER
I am sorry to inform you that, due to security reasons, we are unable to change an order after you click "Place Your Order" because your order begins processing immediately. In this case, I kindly recommend you if you allow me to cancel the order, do not worry the refund would be posted within 5 business days and you could place a new order with the correct. May I proceed to request the cancellation for this order?

NO KEEP// On your previous order, we allowed you to keep the item as a one-time courtesy. On this order, we will need you to return the item.

HELPPPP
We really appreciate you as a value customer, I'm glad to help you.
Please let me know if there is anything else I can assist you with today?
I want to make sure you received all the necessary information from me today. Is there anything else I can assist you with today?

CHECKKKKK
I am afraid of the automatic disconnection, I've not heard from you in a few minutes, are you still in the chat?

CLOSEEE $contacts.name.first. Due to inactivity in the conversation, the system will close the assistance. If you need any help in the future, please, do not hesitate to contact us again and we will be more than glad to assist you.. Thank you for contacting Walmart.com and have a Happy Holidays!

**Before I let you go, I recommend you to check your email after this chat ends, you could receive other confirmation emails. But first, I want to make sure that everything is clear for you. Do you have another concern that I can assist you with?

*It's been a pleasure assisting you. I am going to disconnect now. If there are any other issues that need to be addressed, please don’t hesitate to contact us. Thank you for contacting Walmart.com and have a Happy Holidays!

*If you need any help in the future, please, do not hesitate to contact us again. We appreciate serving your home needs.
Happy Holidays $contacts.name.first!

T222222 noche
In order to assist you further, we will need our Customer Resolutions Team to provide a detailed support to your case. Their department is currently closed, so I can request they contact you back by email within 48 hours, or if you wish you can contact us again by chat when they are open. They open again at 7 a.m. (through to 11 p.m. Central Time). We will be happy to help either way. What would you prefer to do?

SYSTEM PROBLEM
Thank you for your reaching Walmart.com. We are aware of the issues on the web site and are working correct them as quickly as possible. Please refreshing your browser may help with the issue. Thank you for contacting Walmart.com.
SITE ISSUE:
I was checking my system and I have some options to help you. In this case, please be so kind to use Google Chrome, try to delete cookies, close and open the browser. To delete cookies in most browsers, go to Tools > options > delete cookies/browsing history/temporary files, and please be so kind to try again to know if that option worked.

MAILLLL I apologize for the inconvenience. We are experiencing a temporary system issue which is why it is the reason you never received the email confirmation/tracking of your order. Please be assured our special team, are all working hard to resolve this issue. Our sincere apologies for the mix-up on your order. I know how important is this order for you.
Thank you for your understanding. We appreciate serving your home needs.