Notes

DELAY IN DELIVERY.
Please share your alternate contact number so I can escalate this issue.
Please share your alternate contact number, in case your primary number is not reachable.
As I can check that your product delivery has got delayed due to some unforeseen issue faced by courier service provider.
I have escalated this issue with the team.
The reference ID for this request is
OD116970255917532000
I would like to inform you that this issue is already with the team.
Do not worry, team will get back to you with an update regarding your concern on or before November, 2019.
Do not worry, team will get back to you with an update regarding your product delivery on or before November , 2019.
Please be assured,team will get back to you with an update regarding your product delivery within 24 to 48 hours.
I would like to inform you that if Wishmaster fails to deliver your product today by 7 PM, team will get back to you with an update on or before October 30, 2019.
Do not worry, team will get back to you with an update regarding your product delivery within 24 to 48 hours.
Please be assured, team is working closely with the courier service providers to deliver your product as soon as possible.
Please be assured, courier service providers are trying there best to deliver your product as soon as possible.
Thanks for your kind understanding in this regard. You can use this amount, within a year, to buy anything from a wide range of sellers on Flipkart.
DELAY IN PICKUP Do not worry, I will surely help you with your concern.
Seller will add Rs. 100/- to the Gift Card section of your Flipkart account within 24 hours of your return pickup.
You can use this amount, within a year, to buy anything from a wide range of sellers on Flipkart.
Please be assured, team will get back to you with an update regarding your product pickup on or before September , 2019.
Seller will add Rs. 45/- to the Gift Card section of your Flipkart account within 24 hours of your product delivery.

STATUS CHECK

Yes, this is a chat window. My name is Seema. I am here to assist you.
On checking, the promise date has been revised.
I would like to let you know that I will not able to share the details with you, as it has not been shared with us by the logistics partners.
As I can check that Wishmaster is on his way to deliver your product. You will receive your product by 7 PM today.
I would like to let you know that Wishmster has your contact details. In case, he will not able to locate your address he will contact you by himself.
I would like to let you know that Ekart Logistic will send a message on your registered contact number regarding the product delivery and Wishmaster details.
I would like to inform you that as soon as your product will be out for delivery. You will receive a message through Ekart Logistics regarding Wishmaster details.
I would like to let you know that as per our records you will receive your product by 7 PM today.
I would like to inform you that seller has approved your product, soon it will be packed and shipped by the seller. You will receive your product on or before November , 2019.
I would like to inform you that the order is shipped by the seller through -------- and it will be delivered to you by November , 2019.
I would like to let you know that I will not able to commit on that. Still, seller might surprise you with an early delivery.
Do not worry, most of the product are delivered before the promise date. Still, logistic partners will not able to commit you a early delivery.
Please be assured, courier service provider will try the best to surprise you with an early delivery.
However, I would like to inform you that delivery of a product is till 7 PM in the evening.
CALL BACK.
You can contact us on our customer support on 1800 208 9898.
I do understand that you want a call back from our side.
I am sorry to let you know that as it is a chat window, I will not be able to call you.
If you'd like a callback from us, just follow these simple steps:
1. Please visit the Help Centre (App) or 24x7 Customer Care (Website) section
2. Select 'Contact us'
3. Choose the preferred channel
Rest assured, you'll receive a call back from us to help you with your query.
If you want I can assist you over the chat.
I would like to let you know that please follow the steps shared above, you will surely receive a call back.

POWER LINES
Hoping to see some improvement in the numbers.
I would feel the same if I would be at your place however trust me sir, I have done my best at my end.
I do want to help you in this regard. I am trying my best to make things right for you with my efforts.
Since, your case is already with our team so it is my humble request kindly wait by______. Please be assured you will be getting the best resolution in this regard.
( DELAY IN DELIVERY IF CX DISPUTES WHY YOU TAKING SO LONG TO RESOLVE)
I know how hard it is to trust for you now. However, I have done my best at my end. Trust me, you will not face any issue and team will provide you the best resolution in this regard.
However, trust me if there would be anything else then I would have done it for you.
I hope you will understand my limitations.
I do not want to make any fake commitment this is the reason, I have done my best and have shared the same information that has been shared by the seller with us.
Please give a chance to let the seller correct this mistake. I do value you and your time in this regard.
We do want to keep you as a happy customer for a long time.
Customer smile is our first priority.
I really wish to do my best to make things easy for you with all the access that has been provided by the seller and our organisation.
I am glad that you are bringing this to my attention. I completely understand your concern I will share your feedback in this regard.
I greatly appreciate that you are taking this initiative and bringing this to my attention.
I greatly appreciate that you are taking this initiative and bringing this to my attention.
I do value you as a valuable customer, your time, your money and appreciate your business.
Give us a chance to help you and to keep you with us as a happy customer.
Cases out of control ( MY OWN)
I do feel the situation you are in however, trust me this is not in my hand.
I really wish to make it easy for you with all my efforts, I will surely submit your feedback in this regard.
I know it will be hard for you to believe. Please accept my sincere apology in this regard.

Empathy
I do understand the situation you are going through.
However, trust me if there would be anything else then I would surely provide you that information as well.
I do understand the importance of timely delivery of order.
We do have to work within the policy.
You have been such an awesome and understanding customer.
I do want to make things easy for you, we do value you as a valuable customer and do want to keep you as a happy customer for long time.
I am so thankful that you are appreciating my efforts.
Once your product will be out for the delivery, Wishmaster will call at your registered phone number if he will not be able to locate your address please be assured.
Since, I have not heard from your end so I need to close this chat.
Customer appreciation.
I greatly appreciate your kind understanding and cooperation in this regard.
You have been such an awesome customer, very few customers understands that we do try our best at our end to help each customer.
Your every word means a lot to me.
Priority specific and early delivery denial
NOTE: You will not need to add specific and priority templates those templates have already been added
I completely understand your concern however trust me this is something which is not under my control. The delivery of any order depends on so many factors.
It is a process that takes time. We have to work within the policy that has been mentioned by the seller and as per the courier service providers.
I hope you will understand my limited access and will cooperate in this regard.
I really wish that I would be able to help you for the same however, I do not wish to make nay fake commitment with you.
If the seller would have provided any option to provide you early delivery then I would have requested for you.
However, I have done everything what I was able to do to make it easy for you.
I will share your feedback as well.
Delay In delivery (if case is already with team)
I will go ahead and will check the status of your order, please be assured.
I do understand the situation you are going through.
Please be assured, you will not have to face the same issue in future.
Good news is your case is already with our team and team will get back to you with a resolution.
You will get a resolution for the same by ____________.
EMPATHAY /
Please be assured, your feedback will also be shared with the seller so that you will not have to face this issue again in future.
Please be assured, I will do my best to make everything easy for you.

GOLIYA

No need to worry, I will check and help you with this.

Please try to understand if there is an option with me, I could have definitely helped you out.

Trust me if there would have been an option with me, I could have definitely helped you out. As you are one of the valuable customer for us.

I assure you that feedback has been shared with the courier provider and they'll do their best to make sure that you don't experience this again.

We are providing feedback to the seller in order to minimize such issues which adversely affects the experience of our shoppers like you.

I'll definitely share the feedback with the courier service provider, so that they can work on it and can provide you a better experience.

I've noted this down and will make sure appropriate feedback is shared with the seller so that you do not experience this next time around.

As you are one of our valued customers, your satisfaction is one of our primary concern.

I want to assure you that additional measures are put in place so this does not happen again.

Feedback and suggestions from customers are taken seriously and have been instrumental to our success.

Please be assured, we will certainly consider your suggestion and look into the feasibility of implementing the same.

Thanks for your kind understanding in this regard.

I see that you have been one of our valuable customer and really sorry for the trouble you had to go through.

If I relate it to myself I can completely understand how frustrating and annoying the situation can be when something like this happens but believe me it was never our intention.

I am really sorry, being a valuable customer you are facing the trouble.

I can understand how you feel in this situation. In fact, if I would be at your side I would have felt same.
I'll take this up personally with the courier service providers and make sure they take utmost care to ensure this does not happen again.


Your kind understanding will be highly appreciated in this regard.
Goli

I certainly understand that this is not what you were expecting. This is never intentional from us to cause trouble. We will ensure precautionary measures are taken in order to avoid this situation next time around by the seller and the courier partner.

We, Flipkart, as a team will do our best so this does not happen again and we're constantly working to enhance your shopping experience.

Please be assured that the seller is putting in additional measures to make sure that your order-to-delivery experience is a delightful one.

Your co-operation and understanding towards this will be appreciated.

-We are having a close follow up till your product reaches you, in case if your registered number is not reachable then we will get in touch with you on your alternate number.


- You will be notified once the order is out for delivery. The above mentioned time frame is the maximum time within which you'll get the resolution.

- Although, the seller will not be able to make up for this delay, the least can be done now is to ensure that the shipping charges you’ve paid for the item are refunded, which in this case is Rs.27/-. This amount will be credited as a Gift Card in your Wallet within 24 hours of successful delivery. You can use this amount anytime within a year to buy products from a wide range of sellers on our website or app.

- I have taken your request and notified to 'E-kart' logistics to deliver the product within 5 pm by the maximum delivery timeline is 7 pm.

- Once the shipment is out for delivery, you'll receive an SMS with the call bridge details, so you can reach the Wishmaster securely using the call bridge details.

- Please be assured that we'll remain committed to providing you the best shopping experience. Unfortunately, there is no such option to pickup.

Send a message
Hi, my name is Akshay and I'll be helping you with your request.

Since, I have not heard from you I am escalating your case to the team.

May I know the exact order details so that I can assist you accordingly?

Please do let me know if I can help you with any other questions.

Your kind understanding in this regard is greatly appreciated.

I would request your patience in these regards.

Sunil, if there is any possibility available for me to reschedule the technical visit, I could have definitely do the same for you.

I sincerely apologize for the displeasure caused to you in this regard.

We will try our best to resolve this issue.

Please be assured, your issue will be resolved at the earliest.

Please be assured that I've made a note of this and will share this feedback with our teams.

your issue has been forwarded further, resolution will be provided to you by April 05, 2019.

Do not worry, we are looking into the issue.

I value your precious time, we will be as quick as possible.

You are a valuable customer to us, we never would like to lose your hope.  

If there was any option apart from this, I'll definitely help you out.

If I were in your position, I would feel just as you do.

I understand this is something very important to you.

Being a valuable customer, I request you to wait for some time.

I see that your issue is already with us on high priority.

May I know the exact order details so I can assist you accordingly.

I can understand your feeling. I would have felt the same way if I was at your place.

To set this right, I'll immediately share a strong feedback and make sure they don't repeat the same.

As you have confirmed that you want to cancel the return request and you wish to keep this item so I am sending the request to seller so give me a minute or two.

Please share your alternate contact number, so if you were not reachable at the registered contact number so we can reach you at your alternate contact number.