Notes

6. DELAY IN DELIVERY

delay in delivery
alternate no. 9571571436
tat shared

Thanks for waiting.

I am sorry to let you know that your order is delayed due to an unforeseen issue faced by the seller.


Not to worry, I am escalating your issue to the team. Team will look into it closely and will get back to you with a resolution.

Can you please help me with your alternate contact number?

I would like to let you know that your issue has been escalated to the team. Team will get back to you with a resolution by October 28, 2019.

I would like to let you know that your issue has been escalated to the team. Team will get back to you with a resolution within 24 to 48 hours.

Amount deducted order not confirmed


I am sorry for the trouble.

On checking, I see that the seller has not received the payment of Rs.735- for your order from your bank account.

I request you to wait for 24 hours from the time of transaction.


Either the payment will be confirmed or you will receive the refund notification.

8. RETURN

🔔Return creation🔔

I would like to let you know that the seller need to cancel your current refund request to check the availability for the replacement.

Please give me a minute or two while I forward your return request to the seller.

Could you please let me know if the seal on the product box was broken or tampered with when you opened the external packaging?

Please confirm whether you have brand box and MRP tag which you have received along with the product?

Please confirm whether the pickup address will be same as delivery one to raise the return request.

Your primary number '7699676424' is correct or not.

Would you wish to update an alternate number?

While checking we might need to contact you, is there any alternate number you want to share?

I request you to share the bank details so the seller can proceed the refund request.

Account holder's name.
Bank name and Branch.
Account number.
IFSC Code.

I would like to let you know that you have just received a One time password on your registered mobile number.

Request you to please confirm it.

...IF BANK DETAILS ARE ALREADY THERE..........................

Please confirm the bank details. As I had a check, the bank details were already there.

Account number ending with XXXXXX

IFSC Code: XXXXXXXX

Do you wish to have refund in the same account?


I hope I was able to help you with your query today.
👺return on hold🤬

Since the status of your order is not updated to 'delivered' due to a pending confirmation by the courier service provider, the seller may not be able to take your return request at the moment.

Not to worry, it shouldn't take more than 24 hours to get updated.

Once the status is updated, your request for refund / replacement will be initiated and you will be notified via email and SMS.

TemplatesI should be the one, saying thank you. You have been an awesome customer.

Please do trust you won't get disappointed anymore.

I'd request you to have a faith on us.

Your satisfaction matters a lot to us and we will never want you to face any kind of issues with our services.

The date provided is the maximum resolution deadline and you can expect much speedy resolution.

We will not close your issue until you will get the resolution.

Please treat this as an exceptional case and give the seller one more chance to set this right.

No worries. The same is forwarded to relevant team to look into it for no more further delay and have the shipment delivered at the earliest.

You will not face any such issues.It was a nice chatting with you today!



For feedback or any idea from cx: Actually this is a good idea, I'll make sure this information is being forwarded to our back end team, so that in future you may get this benefit.

Please accept my deepest apologies in this regard, I am extremely sorry for this you had to face this issue.

I certainly understand that this delay has caused a loss of excitement to receive this product
We'll definitely try to improve our overall services further.


For your concern, we have a dedicated team. Hence, I request you to wait till the above mentioned time frame.

I certainly understand that this is not what you were expecting. This is never intentional from us to cause trouble.

We, Flipkart, as a team will do our best so this does not happen again and we're constantly working to enhance your shopping experience.



cx issue -
primary number - 9354987919
alternate no. -
seal tampered -No
packaging manner guided-yes

Call Back Request

I am sorry to let you know that as it is a chat window, I will not be able to call you at the moment.

However, you can let me know your issue so that I can help you out.

Since I have not heard from your side yet, If you'd like a callback from us, just follow these simple steps:

If you'd like a callback from us, just follow these simple steps:
1. Please visit the Help Centre (App) or 24x7 Customer Care (Website) section
2. Select 'Contact us'
3. Choose the preferred channel

Rest assured, you'll receive a call back from us to help you with your query.

I'd like to let you know that you can also call our toll-free number 1800 208 9898 or contact us by clicking on: https://www.flipkart.com/helpcentre


4. GOLIYAN

Do not worry, I'll take this up personally with the courier service provider and make sure they take care to ensure this does not happen again.

I would like to thank you for your understanding.


If I relate to myself I can completely understand how frustrating and annoying the situation can be when something like this happens but believe me it was never our intention.

I hope you are doing good.

I am sorry for the unpleasant experience.

I request your patience in this regards.

Your patience will be highly appreciated in this regards.

I certainly understand your concern.

I will surely help you with your request.

I need your understanding in this regards.

Thanks so much for that.

I’ll make sure it’s passed on to our team.

I do understand your concern. I want to assure you that additional measures are put in place so this does not happen again and we're constantly working to enhance your shopping experience.

The estimated resolution date is just the maximum time frame, in the most cases issues will be resolved much before the estimated resolution date.

The date provided is the maximum resolution deadline and you can expect much speedy resolution.

As informed earlier that the provided time frame is just the maximum time frame. You can expect the issue to be resolved much earlier as you are our valuable customer and your satisfaction is our top priority.

Not to worry, we are already working on this issue and will get resolved by the "end of the day".

In case of any issue, please get back to us.

I am always here to help you.

Your satisfaction means everything to us.

I can completely understand how frustrating and annoying the situation can be when something like this happens but believe me it was never our intention.

We, Flipkart, as a team will do our best so this does not happen again and we're constantly working to enhance your shopping experience.

We are doing every effort to make your shopping experience a delightful one.

I certainly understand that this is not what you were expecting. This is never intentional from us to cause trouble.

This is not something that I want you to go through.

You can be sure that we'll take definite steps to set this right.

Do not worry, I will definitely share the feedback to the team.

I wish I could help but it is not in my hand.

I am sorry that it is taking time.
I can share your feedback with our specialist.

Please be assured that your issue will get resolved within this time period.

For feedback or any idea from cx: Actually this is a good idea, I'll make sure this information is being forwarded to our back end team, so that in future you may get the benefit.

Please accept my deepest apologies in this regard, I am extremely sorry for this you had to face this issue.

I certainly understand that this delay has caused a loss of excitement to receive this product.

We'll definitely try to improve our overall services further.

For your concern, we have a dedicated team. Hence, I request you to wait till the above mentioned time frame.

I should be the one, saying thank you. You have been an awesome customer.

Please do trust, you won't get disappointed anymore.

I'd request you to have a faith on us.

Your satisfaction matters a lot to us and we will never want you to face any kind of issues with our services.

We will not close your issue until you will get the resolution.

Please treat this as an exceptional case and give the seller one more chance to set this right.

No worries. The same is forwarded to relevant team to look into it for no more further delay and have the shipment delivered at the earliest.

Trust me, you will not face any such issues in future.

I understand this is something very important to you.


Trust me, if there was an option, I would definitely take any steps according to your requirements.

Could you please be specific about the issue you are facing so that I can help you in a better way.

I’d like to assure you that we at Flipkart take stringent measures to ensure your details are completely secure.

We are pleased to inform you that

We are glad to inform you that

Helping our customer is a priority for us and would never like you to feel this way about our service.

I appreciate your kind understanding and cooperation in this regard.

That’s certainly not the kind of shopping experience we wish to provide you.

I understand that you are concerned about the delivery of the product. We are sorry for the trouble this has been caused you.

Definitely, I will make sure that I assist you in the best possible way.

You are absolutely correct.

Thanks, it is great that you alerted us to this.

I’m sorry you are having this problem. Let’s see if there is anything we can do to help you in this situation.

I would feel the same in your situation, but we will try to sort this out.

If it was in my hands I would have loved to do as per your request.


This is not something that I want you to go through.


WAIT REPLACE

I would like to know that your replacement request has been approved by the seller and the pickup will be done by October xx, 2019.

Once the pickup will be confirmed by the seller, you will be notified for the delivery of your replacement product via Email and SMS.

Unable to place cod order

As I understand, you are unable to place order as Cash on delivery, Am I right?

I'd like to let you know that availability of cash on delivery in an area depends on many factors such as seller's location, delivery address and the type product.

Also, cash on delivery service is available only for orders worth ₹ 50000 or lower.
In case your total order value is beyond ₹ 50000, you can choose a prepaid mode of payment such as the below to complete the order:

Here's how you can check if Cash on Delivery mode of payment is available at your preferred delivery address:

1) Visit the product page and use the ‘Check Availability’ feature by entering the pin code.
2) Serviceability/ delivery date/ Cash on Delivery availability will be displayed on the individual product page.

Pleasantry lines

We’re working closely with our seller community to make your shopping experiences on Flipkart seamless.

Also, I do not want to dissatisfy our valuable and loyal customers, as due to seller's policy we'll not be able to help you out and trust me if there is anything I could do for you then I would have definitely helped you out.

I'm sorry to hear that your experience with the Wishmaster has been an unpleasant one.

We assure you that feedback has been shared with the seller and the courier partner and they're working on putting in additional measures to avoid instances like these.

Sorry for the unpleasant experience you had to go through.

ORDER MODIFICATION

I would like to inform you that your order has been processed by the seller, seller will not be able to make any changes in the order at the moment.


However, you can cancel the order and place fresh order as per your requirement.

94. APPROVED

cx asked order status
info shared
tagging here

I would like to let you know that your order "Metronaut Striped Women Henley Neck Multicolor T-Shirt" is approved by the seller and soon it will be shipped and will reach you by October 30, 2019.

You can expect more updates once the order will be shipped.

You can also check your order status here - https://dl.flipkart.com/dl/account/orders

As checked, the order is approved by the seller and will reach you by October 21, 2019.

I understand your concern regarding the delivery of your product. I would like to let you know that the delivery date of an item depends on many factors like the seller's location, your delivery address and the type of product ordered.

The standard timing for the delivery is from 9 AM to 7 PM.


91 . REFUND STATUS

The refund of ₹ 12231 for your order of Vivo Z1Pro (Sonic Blue, 128 GB) has been completed by seller on October 22, 2019 and will be credited to your Debit Card by October 23, 2019 as per standard banking procedures.

You can check the refund status of your order by clicking here: http://fkrt.it/bqWLi~NN


PHONEPE REFUND SMS
Refund Update: Thanks for reaching us. Seller has refunded Rs 2009 for your REEBOK CLASSICS ROYALECRIDE3 with OD116677286875615000 to your PhonePe wallet and it will be credited within October 23, 2019.

DEBIT CARD SMS
Refund Update: Thanks for reaching us. Seller has refunded Rs 1048 for your Catwalk Women Green Casual with OD116490395796713000 to your Debit Card. As per standard banking procedures, it will be credited within October 22, 2019.

BANK ACCOUNT SMS
Refund Update: Thanks for reaching us. Seller has refunded Rs. {1299} to your bank account on October 20, 2019 and it will be credited by October 22, 2019. In case of any delay, please check with your bank using refund reference number 929312161495. You can find your bank's customer care number behind your credit/debit card or on their website.

7. SHIPPED

cx asked order status
info shared
tagging here


I would like to let you know that your product "Smartcraft Colorful and Attractive Funny Cottage Educational Toy, Learning House - Baby Birthday Gift for 1 2 3 Year Old Boy Girl Child" has been shipped by the seller and it will reach you by October 24, 2019.

Rest assured, you will be notified by the courier partner once the product will be out for delivery.

You can expect more updates once the order will be out for delivery.

Rest assured, seller and courier partner always try their best to deliver your order at the earliest.


You can track your order status by clicking here: https://dl.flipkart.com/dl/account/orders


I would also like to let you know that your order have been shipped by the seller via Ekart Logistics
and the tracking ID is FMPC0615720149.

Your order will reach you by October 30, 2019.


The standard timing for the delivery is from 9 AM to 7 PM.

As checked, your order has been shipped and you can expect the delivery today by 7 PM.

5. ESCALATION CHAT

I am escalating your issue to the team. Team will look into it closely and will get back to you with a resolution.

As checked, team is working on your issue with seller and will get back to you with a resolution by October 26, 2019.

I am sorry to let you know that I can not assure you for a specific date, team will update you regarding the same at the earliest.

Not to worry, I am escalating your issue the team. Team will look into it closely and will get back to you with a resolution.

Would you like to provide any alternate contact number?

Can you please help me with your alternate contact number?

As I have not heard from you, I am escalating your concern.

As I have not heard from you, I am updating your concern.


Can you please help me with your alternate contact number?

Your alternate number '7859879505' is correct or not.

I would like to let you know that your issue has been escalated to the team. The team will get back to you with a resolution by October 16, 2019.

I am also updating your case regarding the same.

No worries, please give me a minute, let me update your concern on priority.

I would like to inform you that your concern has been updated on priority and you can expect updates regarding the same issue from the team at the earliest.

I would like to inform you that the estimated resolution date is just the maximum time frame, in the most cases issues will be resolved much before the estimated resolution date.

As discussed earlier, team will update you at the earliest and provide you resolution with the best of their ability.

1. PLUS MEMBER

Thanks for being a valuable customer and Flipkart Plus member.