Notes
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Contact Name
Roger Fredstrom
Main Idea
Guest needs to cancel and rebook the reservation
Stephanie booked February 22 to 29
wants refund and then quote again make two payments instead of one
Res-ID
Ha-hq27gy
Agent Action
Accessed Dashboard
Resolution
Educated PO that she can send a partial refund
Educated PO that she can only sign in through VRBO because that is who she signed up with but her property wil still be listed with Homeaway
Other Topics Discussed
Wants to know know if she can work for the same property off of the HomeAway platform
Article Number
Transferred Department & Approval
Enabling Instant Booking will help 3 key Ranking Metrics - Response Rate, Acceptance Rate, and Bookings. It's a great return on investment for the partner
In addition Instant Booking listings provide additional exposure to traffic on Expedia Group sites, giving access to 675 million travelers around the world who visit each month, at no additional cost.
moving away from yapstone and dealing with HomeAway
everything will be under one company to make it easier
hperwallet is third party
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