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Hi,
Thanks for writing in.
We'd like to let you know that we tried to get in touch with you on 'XXX' to talk to you about your concern but could not reach you.
We're sorry to know that you're facing an issue with 'xxxxxxxxxxxxxx' with Order ID: xxxxxxxx.
We'd like to let you know that only manufacturer defects will be covered under warranty, liquid and physical damages are not covered under the manufacturer’s warranty. Please refer the warranty information on the brand’s website for more clarity.
For services which are not covered under the manufacturer’s warranty, the service centre may charge you to fix the issue with your product.
You can get in touch with the brand authorized service center and they'll be able to help you out with any product related support you may need but make sure only
The invoice for this product has been attached along with this email. This can be used to avail services at the brand's authorised service centres within the warranty period.
Here are the details of the brand authorised service centre below:
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In the unlikely event of the brand's authorised service centre not being able to help you, please let us know and we'll definitely assist you.
Hope this helps.
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