Notes

Hello, I hope, you are doing well. How may I be of service today?
I'm happy to assist you today.

I am so sorry to know that your order was cancelled, do not worry, just let me verify why it was cancelled and what can be done.

Hello, I am truly sorry that one of your items was damaged, please do not worry, just let me verify what can be done.

Hello, I am so sorry to know that you have not received your order, just let me verify what is going on with your order.

If I am understanding correctly.

I was checking your order carefully and I do apologies for the inconvenience about the damaged item, however do not worry I am able to process a replacement for your items right away.

Thank you so much for the information.

I definitely understand why you contacted us about..... It’s very important. Allow me to take a look at what I can do.

I know how important..... is for you. Let me see what I can do.

Is there anything else I can assist you with today? I am always willing to help.

If you have farther questions, please, could you let me know? I am always willing to help.

Thank you so much for confirming this for me.

You're more than welcome. It is a real pleasure to assist you.

There is no need to thank me, I am more than happy to help you.

Please accept my deepest apologies for all the inconvenience you have had with your order. I hope you can forgive us for the poor experience you have had with customer service, I know it is not what you expect, however we will work hard on this, so it will not happen again, and we will provide you with a
service as well as you deserve.

I do not mean to rush you but are you still with me? I do not want to lose this chat, I just want to help you the best way possible.

I am going to close this chat for now due to inactivity. If you need any help in the future, please, do not hesitate to contact us again. have a wonderful day.

I would be thankful for your understanding.

Thank you so much for the kindly understanding, I really appreciated your valued time with me today
Would it work for you?

contacted because they needed assistance with:

The Resolution provided to the customer:


Incident #: $incidents.ref_no


I think, that's all you needed for now. It's been a real pleasure assisting you. I am going to disconnect now. If you need any help in the future, please, do not hesitate to contact us again. Thank you so much for contacting Walmart.com and have a wonderful day!


I was checking your order carefully and according to my records you are totally right, your order was delivered to the wrong address, however do not worry, I am going to escalate this to the 3rd party seller..... and they will provide you with a replacement or a refund for your item, they will contact you
by email or phone call within 24 hours, remember that you are not alone in this situation, if you do not receive a response within 24 hours, please do not hesitate to contact us again, we will be more than happy to assist you.

What can I do to make your experience with us better? if I have this on my hands, I will do it.

Thank you so much, we are to provide a friendly service.

Brilliant! I’m glad we are on the same page…

Just to be in the same page is this the item.... we referring to?

Just to make sure is this the item.... we are referring to?

Just to be in the same page are these the items... we are referring to?