Notes

%@%@%Helpline number-9212692126@%@%
%@%@%Helpline [email protected]%@%@%
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*EMPTY PARCEL*
==================================================================== Concern- Customer received empty parcel.
Resolution- Feel apology, Told him to check your mail ID. We send one undertaking from kindly fill and Revert us.After receiving mail from your side we investigate and get back to you within 7 days.
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*PRODUCT PICKUP PENDING*
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Concern- Customer request about Product pickup.
Resolution-Guide the customer courier partner already Tyre to pickup but due to some reason he is not able to pickup.Address confirm. RL fill.Told him to wait.
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*ORDER ALREADY CANCEL*
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Concern- Customer ask about order cancellation.
Resolution- Share info with customer feel apology told him to place new order and again you not facing that type of issue with snap deal.
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*SPECIFIC DELIVERY*
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Concern-Customer want Specific delivery.
Resolution-Guide him to wait we give our best to deliver your order before delivery date.
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*DELIVERY DELAY*
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Concern- Customer ask about delivery Order delay.
Resolution- Courier detail share with customer status showing out side SLA. FNDR fill.Told him to wait we are working hard to get your item to you at the earliest.
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Concern- Customer ask about delivery Order delay.
Resolution- Courier detail share with customer courier mention wrong remarks FNDR fill.Told him to wait we are working hard to get your item to you at the earliest.
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*VENDOR SELF DELIVERY*
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Concern- Customer want information how he get his order?
Resolution- Told him you get your order through Email.(Vendor self)
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*BANK DETAIL(customer deny)*
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Concern- Customer dont want to share bank detail with us.
Resolution- Guide him to share bank detail but customer not agree he said i dont have any bank detail. Told him to wait our team get back to you within 24 to 48 hrs regarding this concern.
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*NEFT DETAIL*
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Concern- Customer want his refund.
Resolution-Given information told him to share your bank detail with us after that we initiated the refund.
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*WRONG DELIVERY*
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Concern- Customer said im not received my order but status showing deliver on courier side.
Resolution- Share courier information with customer told him to give us 6 days we contact with courier and share POD with you.
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*FRAUD*
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Concern-Customer received fraud call.
Resolution-Guide him and told to visit near by police station and file the case also not share your personal info.
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*PROMO CODE*
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Concern-Customer ask about promo code.
Resolution-given info as per customer concern how much amount he get or how to use it.
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*REFUND INITIATED*
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Concern-Customer want information about refund.
Resolution-Share info.Refund already initiated through FALCON mode.Told him to contact with your bank.
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*PRODUCT INFORMATION*
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Concern-Customer want information about the product.
Resolution- given information told him to place the order because on snap deal all product are genuine.Customer agree.
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*RTO ORDER(COD)*
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Concern-Customer order return to origin.
Resolution-Share information with Customer order status showing RTO Apology done told him to place new order.
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*RTO ORDER(PREPAID)*
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Concern-Customer order return to origin.
Resolution-Share information with Customer order status showing RTO Apology done told him to wait for refund our team revert you.
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*ORDER CANCEL(MFG NOT GENERATED)*
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Concern-Customer want to cancel the order.
Resolution-MFG not generated request accepted for cancellation.
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*ORDER CANCEL(MFG GENERATED)*
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Concern-Customer want to cancel the order.
Resolution-MFG generated.Told him to refuse to accept the delivery.
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*RETURN REQUEST*
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Concern-Customer want to return the product.
Resolution-Given information About return policy.Apology done.told him to wait our team contact with you within 24 to 48 hrs.
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*REFUND NOT RECEIVED(CCA)*
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Concern-Customer product already picked up.Customer want refund.



Resolution-Given information. CCA marked Apology done told him to wait 24 to 48 hrs.



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IF WRONG PIN-CODE(COD)
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Concern-Customer mention wrong pin code in delivery address.
Resolution- Told him to place the new order because MFG generated.



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IF WRONG PIN-CODE(Prepaid)
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Concern-Customer mention wrong pin code in delivery address.
Resolution- Told him to place the new order. because we are not eligible to change pin-code. MFG generated and we initiated the refund.
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*REFUND TAT*
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(gov bank) NEFT TAT = 15 working days
(pvt bank) NEFT TAT = 10 days
Net banking = same tat as debit and credit
Wallet = 24 hrs
Falcon = 2 hrs
Manual RPU = 5 days
E-GIFT voucher delivery = 2 hrs via email
Payment deducted order not confirmed = Auto reversal in 72 hrs
Payment deducted multiple times = 24-48 hrs
Trust pay policy = 7 days
PDWP any courier expect India post (prepaid order) = 6 working days
PDWP India post expect imported & vendor self = 10 working
Spin and wheel= 2 hrs
Scratch card= 24 hrs
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Cx said he received fraud call so informed to cx as the same so suggested to cx complaint against that so cx agreed and also send the details on [email protected].............
Fraud call :